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[Resolved] Sonyliv — Requested Them to change my Mobile Number in Account, Not done till Date
Hi, I am Paid Customer SonyLIV.com . I have a free account in SonyLIV with the mobile no- [protected] . But my Premium account holds another number [protected](which is inactive now). So I have request them to either to merge these accounts or to delete my free account so that I can update my no [protected] to my Premium Account. I have request them almost 3 years before, Again last month since the no [protected] is not active. But till date they didn't do the needful. When I created a complaint last month, they replied giving a whatsapp number to connect and resolve fastly. But since my premium number is [protected](not active), otp is not coming. So I explained and replied to them multiple times that my inactive number won't get otp to move forward with the complaints. But they are replying in the the same manner even after multiple tries. I ahve mentioned them that i will complaint here, still the same response from them. So now I am here, Please do the needful to help me sort this. Thanks a lot!
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Apr 4, 2023Complaint marked as Resolved
They changed the mobile number connected to the account.Thanks!
Sony India customer support has been notified about the posted complaint.