Sonyliv — Subscription amount of Rs 999 paid but no service or resolution provided

I had subscribed for Sony liv by paying Rs 999 in June 2023 from my old number which was the registered number. My registered number is not valid anymore due to some issue. I had requested Sonyliv to update my new number so that I can enjoy the subscription amount paid by utilising Sony liv services. They failed to update my new no or provide any resolution whatsoever. They have stopped responding to my mails also. Eventually due to no response I requested them to refund my money. They have failed to do the same or update my new numbers. Due to their callous and unprofessional behaviour I am not able to watch Sonyliv since a month. They are not responding or providing any resolution. Their deficit service is very evident by the way no response is provided by them. Request you to please look into this matter.