Sonyliv — Unable to access 1 year membership account

Website:

www.sonyliv.com

I have paid INR999 to SonyLIV for one year premium subscription on 27th Nov'2021. Post which i got access and I have used my premium account comfortably till mid December.

Around 20 to 25th December, i noticed i got log out from my account and when i tried log in again as a premium member, the app responded as i am not a premium customer and hence i need to recharge or pay for full year subscription.

After the same issue, i tried reaching multiple times to SonyLIV through contact us facility available in app along with payment reference, account details etc. however received no response and still struggling to access my premium account. Please help either a access or full refund as it caused lot of inconvenience.