Spectranet Chennai — Non-operational internet service

Website:

havainet.com/

I'm Lt Cdr Vineet Jayaprakash serving with the Indian Navy at INS Rajali Arakkonam. I use Spectranet for the purpose of broadband services at home. I have recharged recently for a package costing Rs 750. The following is brought to your attention:- 1. The internet connection of Spectranet in my entire locality has been non-operational since over 5 days 2. The field representative of the firm Mr Sobhan refuses to answer calls and attend to the situation 3. Spectranet customer care based at Chennai have not been able to trace the problem at their end. 4. My wife who has been undertaking an online 'work from home' job has been facing penalties of Rs 250 per day owing to non-operational internet services 5. The subscription money paid by me is getting wasted sunce my utilisation over the past 5 days has been nearly zero The following remedial action requested:- 1.Refund of the subsciption paid till such time the services become completely operational 2. Availability of field representative at area to address issues/ problems 3. Legal action against the firm Spectranet Chennai for not providing services to customers in return of their paid subscription. Hoping to obtain a speedy solution to the problems faced by me and many others in my locality My customer id with spectranet is [protected] Regards