Spectranet — company not processing the refund

Address:

Bangalore, Karnataka, 560066

I had been using spectranet since 2 and half years. During the time of installation an amount of rs. 2500 was collected as security deposit and i was told that this amount will be refunded when i return the router.

Since i shifted from that house, i disconnected the connection on september 30th. I was informed that the router will be recovered within 15 days. However i didn't receive any calls from the company. Later i raised a complaint with the customer care (Sr[protected]) on 19th october. The customer care executive collected my bank information and told me that the device will be recovered in 5 days. Again no one from the company called me. When i inquired again they told they have raised the priority. However its been more than 12 days since i raised the ticket and i haven't received a single call from the company.

Can id : 172056

Please help me to get my refund amount.

Regards,
Arjun t m