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[Resolved]  Spectranet — Complaints not resolved

Address:122015
Website:www.spectranet.in

My name is benni johnson, my id is 163302.
I have been facing internet issues from the 11th of this month, i launched a complaint against them on 18th july 2016 at 11.01 am. And ever since i have been given false time promises and my issue just seems to be never getting over.
Following are the executives who attended to my complaints with fake promises.

Sana: complaint registered, will be sorted by 18th july 8.00 pm
Jyoti: number was not reachable, i gave them 2 more conact numbers, she promised to resolve issue by 19th july, 8 pm.
Vikrant: problem will be resolved by 20th july, 12 noon.
Rakesh: problem will be resolved by 20th july, 8 pm.
Gurdeep/gurjit: problem will be resolved by 21sy july 12 noon.
Amit: he has promised to solve problem, by personal attention by 8 pm today.

I am working with the it and i have international calls to be made from home, and now looks like i will be kicked off job, for non performance.
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Jul 25, 2016
Complaint marked as Resolved 
There was a call on the 22nd July 2016, at around 6pm, where the caller asked us if the problem was resolved, told her a no..She abused her technical team and the issue is resolved at 9pm. next day, i.e. some technical guy comes home and apologises for the issues created and leaves. received a call from Spectranet today that they are working on the waiver, and will get it waived for me in the bill of September.. So atlast.. 11days of work lost, dont know how would they compensate me for that.. Calls to the customer care representatives, to followup on their fake promises, lost loads of balance. Warning issued by my employer, for non performance, as I couldn't make international calls.. A whole lot of mental stress and health issues... Never know how these issues would be sorted. But ultimately, thanks to the Consumer complaints forum.. I have my internet back
Spectranet customer support has been notified about the posted complaint.
Jul 22, 2016
Updated by Benni Johnson Amit's promise failed as usual...
Angad: Promised to resolve the issue by 10am, today...Promise failed Again
Mani: She said she cant promise, asked me to escalate the matter at [protected]@spectranet.in & [protected]@spectranet.in
Jul 22, 2016
Updated by Benni Johnson Sorry it wasn't Angad, it was Akand
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So Ultimately we receive a telephone call, on Friday 22nd July, 6 pm. and the caller is furious on the technicians, which was audible on the phone. AND PROBLEM IS RESOLVED BY 9PM>>>
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