Spectranet — Internet connection is not working since last 12 days

Address:	Gurgaon, Haryana, 122001
Website:	www.spectranet.in

First thing : When I took spectranet connection, Heera the spectranet representative told me that internet will work within two hours of complaint.

I lodged the complaint to spectranet customer care 4 times and still Internet is not working and I am facing frequent disconnection. I contacted Heera and many customer care executives but still no luck.This is 5th time, I again lodged the compalint.

Many times, I am not able to reach customer care [protected] as it always ask me to wait and takes too much time to connect to customer care agent. I also tried live chat with Fahad but he does not respond even after 20 mins. I have given him bad rating as well.

Three technician visits were done but they are not able to resolve it. I had to come back from my office just to see the technician.

I also sent text message to customer care 56767 with foxcare but no reply.

So in short, after taking 3 months contract, I am not able to get any internet service. When I ask them for refund, they say that they dont have any refund policy.

I have saved all sent emails and recorded chat with Spectranet care.

I want to file the harrasment case against Spectranet and want my refund, which has given me mental stress in past 12 days from 25th April.

Account number: 160299
Name - Ankur jain