Spectranet — no refund, poor service

Address:	560034
Website:	www.spectra.co

I apploed for new connection at my place online through their site.
I was tricked into paying for a 6 month plan after being assured that if you pay online we could initiate installation at the earliest otherwise it might take time.

After paying an amount of around 10k for a 6 month subscription and document collection from their employee, when in the end the technician came for installation, i was told the connection couldn't be setup at my society although it was available 10mtrs away from it and i would receive a refund within a week.

It's been 18 days that no refund has been received of any sort. Everytime i call customer care they tell me to wait for a minute while they check the status.
After having to wait for around 15 mins, they come with a stupid and trivial response that the refund is in process and you would receive it within the next 2-3 days.

When asked to transfer the call to their managing department, i was told that they can't due to their policy and they have written an email to the department to reply with the status of the refund process and i woild receive a callback informing me about the status in 24hrs. Its been 18 days and no callback was ever received neither is the refund.

For the users who are planning to go for spectranet, i warn you to not pay for the connection until its installed or don't go for spectra at all.
They are a fraud company with some extremely poor customer support sevice.

Waiting for my refund :/