Spectranet — no service, refusal to resolve issue, no refund

mallikz

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka, 560043

I took an internet connection from Specranet and just after 1 week, the internet stopped working. After MULTIPLE complaints to the Customer Care also, no one resolved the issue. They have now refused to address my concern and are refusing to refund my money as well (3 month's package). Please help.
Connection taken on my husband's name.
We are stuck with this so-called service and unable to get anyone from the company to resolve it.

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Spectranet customer support has been notified about the posted complaint.

Jul 17, 2019

Updated by mallikz My husband's Customer Account Number is 208933.
We are based out of Bangalore and have also emailed the company directly. Still no response after 3 conversations with the customer care reps and and email.

Jul 19, 2019

Updated by mallikz Wow! So now your customer care representative calls (Nikita) and begs to give a last chance (with the issue still unresolved) and AGAIN, denies refunding the money paid!

Why should I pay for services that are not being offered!!!

Please take action against companies like these!