Spectranet — Plan and bill change without any notification and confirmation with customer

Address:

Pune, Maharashtra

Hello Sir/Madam, I herewith would like to complain regarding the Spectranet Internet provider. I had taken the plan with 8 GB plan and bill amount was 785/- per month. This continued for 4 months and then last month they changed the Plan from 8 GB to 16 GB usage and also the bill amount from 785 to 899 /- without any prior notification and confirmation from customer. I got to know that my last months bill ( nov'14) is 899/- after i rec'd the bill for the same. I requested them to give me the old plan and they have come up with different stories on that. I would like to make complaint for the same. Kindly help ! Regards, Premkishan Chourasia