Spectranet — refund for connection failure

pgupta99

from Pune, Maharashtra

Address:

Bangalore, Karnataka

I had applied for the spectranet internet connection, they have taken the money immediately even before during the installation and said after docunments verification i will get the connection.
They failed to do the connection in my apartment, hence i asked for refund.
Its been 4 months they are fooling me. Every time i call customer care they tell me that they have put my request on priority and it will take 30 working days.
Sometimes they tell me that they have sent me the cheque.
I ahve even sent the email, every time i get the same response, wait for 30 days, will resolve it asap.
They are very quick in taking the money as deposit even before installation, but when it comes to refund, they only try to fool you nothing else. Very frustated with their services. I suggest every1 to not go for spectranet. Never ever

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Spectranet customer support has been notified about the posted complaint.

Feb 15, 2018

Updated by pgupta99 My service request no. for this is- SR[protected]

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Comments

mahasund

from Mumbai, Maharashtra

This lying company don't even deserve one star, because it is the worst. Write to the management team, complain to any bureau who would listen to your case.

Their reps are totally 100% incompetent and don't know the escalation process. They would try to act to speak in this so called western English (not knowing the customer's caliber), has a huge head weight like they are carrying the globe on the shoulders like Atlas (but it is inside their head loaded full of arrogance), are brainwashed to connect to pathetic supervisors (The list from the worst of worst to worst: 1. Amrinder Singh, 2. Sunny Trivedi, 3. Purushotham, 4.Abijit Patnaker & 5. Ritesh Singh).

These supervisors don't deserve to have a job in customer service, may be this lying company deserves such deceitful, duping supervisors. There is completely no integrity, honesty, trust, truth etc. in this company. The reps talk about professionalism on the phone, but it cannot by just in talking. More importantly, it must be in their working culture, their character but i failed to find even one atom of such virtues in the past 2 months I tried to disconnect my service from them.