Spectranet — Refund not done after connection closure

Customer Account Number - 220695. Around mid Dec 2020, i had requested for disconnection. Eventually it was done. Device was also collected but refund is still not triggered after 2 months. I have send repeated mails, even to [protected]@spectra.co but absolutely no response. Every time it is said "some time".
Why is spectranet holding my money, why it is not getting refunded? Isnt 2 months sufficient for them to close the issue.
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