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Spectranet — Security Refund - account id - 221089

I closed my spectranet broadband (account id - 221089) connection on 5th Dec 2021. After disconnection, there was no outstanding bill and spectranet executive recovered required device from my home on 15th Dec 2021.
Since then I am following up with Spectranet for my Refund of INR 2500.

Today 25th Jan 2022, it has been more than a month and there is no progress on my refund.

Please assist to transfer my refund to my account.
Bank account details already shared with Spectranet.
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