[Resolved]  Spectranet — Somewhat unprofessional behavior by installing engineers!

Website:

www.spectranet.in

I would like to share my experience of getting Spectranet Broadband. While there’s no much reason to complaint, I still feel it’s important to share my experience.

Within 3 -4 days of making the payment finally two engineers arrived at my house to set up the connection. As soon as they entered the house, without my permission they started walking all around in the house from room to room. When asked whet they were doing, they said that they have connected the cable at the ground floor and are looking for the other end that comes in the house directly.

Since I have purchased my flat from my builder I preciously knew what connectivity and wiring was done by them. Basically our building is internally wired for landline telephone broadband and not LAN broadband.

I told them specifically that this building does not have any internal LAN wiring ever. Still they refused to listen, they opened at least 3 power panels (modular ones) and broke two of them and then pretended that it was already broken. Searched everywhere in the house looking for the incoming LAN cable and later realized that there is none. Finally they externally routed the cable and set up the connection.

Their actions really bothered me. First of all walking all around the house without my permission and not clearly telling what they were up to. Secondly not listening to the knowledgeable customer and thirdly damaging the modular panels at multiple places.