Spectranet — Spectranet cheating on data connection and can't upgrade - internet doesn't work

Address:	560066
Website:	www.spectranet.in

Spectranet Broadband Service:
Bad New Connection:[protected]
Bad Customer Support:[protected]

Aug 13 till date
Issue not yet resolved
Customer Number: 166029

I signed up for Spectranet home user in August, by paying Rs.4132. I made sure with Manjunath / Muthu that I can change plans if it didn't work for me. Within 5 days, I got a message that my data has been consumed and my internet went slow. We were not even home to use that. Apparently someone else did tap it or God knows what. So, I called Spectranet to fix it, they did not waive it or try to even fix it. I kept talking to them for almost a month. No one cared about my issue.

After a month, I could not put any sense into these people's head. I tried turning off my modem over night ad my data usage is sort of in control, but it got over in 20 days. So I asked them to change my plan to unlimited. They say that it is our policy, that I cant change during the middle of the quarter. I said I was willing to pay more, from beginning of my quarter and what is their problem? Then they came up with a plan saying that I have to pay for next quarter (another 4300Rs) and then they will fix it for next quarter. What the ****?

What is their policy that doesn't help a customer? After all their whole business is because of customers. Everyone's salary, their profit, everything is because of customers.

My plan didn't work for me. I'm working from home. If my internet connection is slow, I cant connect. Now I'm disputing my card transaction.

They are bloody cheats. Spectranet has screwed up policy. Once you sign up, they don't care about customers, All they need is money.

Also, when I asked for their office location, they said that they cant give it to me.

Finally, Gurpreet told me that he will call me or his backend team will call me. But no one did.

I have been using internet broadband for last twenty years in USA, Australia and India. This is the worst service ever. I'm sad why people can't think logically, especially a company that is India wide...