Spectranet — Spectranet - No internet, no service and no refund for advance taken for three months

Address:

Pune, Maharashtra

Hello Forum, I am writing on this forum after suffering for more than one month due to spectranet internet service provider. They claim themselves as a fast internet service provider and they offer quarterly plan. I had taken there connection by paying Rs. 2, 733/- on 14-Jul-2015. And the internet started on 16-Jul-2015. Since then I am facing continuous issue. Issues: 1. Internet not working for many days in a row. 2. I am not getting correct speed. 3. Internet not working daily after 10 - 11 PM till morning. 4. No wavier given for the actual problem faced till date. (They gave me Rs 80/- waiver which they think is correct) For this I had tried to connect them in many ways. Mode of contact: 1. Chat feature on website. 2. Emails to both customer care and appeal (higher authority) 3. Phone call to customer care. There will almost 15 - 20 mails which are exchanged but issue persists. As a consumer I am very helpless and I turn towards this forum to get me justice for such internet providers. They took advance and not giving me internet. After raising complaint I get same response every time. They changed the cable and did the whole setup again after 20 days of taking connection because there network person says that setup is not correct and even after that internet is having issue and they not provided the refund.