Spectranet — Spectranet Service is Pathetic

Address:

Pune, Maharashtra

I am using the spectranet broadband since Dec 2014. My Customer Account Number is[protected]PUNE-032248. For the complete month of August the internet connection was frequently disconnected. This continued till 4th of September. From 5th September the internet stopped working completely. When I called the customer care number they just raised a complaint on Saturday/Sunday(5/6th September). The advisor on the call was very rude and ill-mannered. I patienly waited till 9th September and I still don't have any internet. I agained called the customer care and told them about the previous complaint. they said it is already resolved and there is another service outage going in my location and it would be resolved by 1:00 am 10-Sep-2015. When I asked when did this outage begin, they replied 7:30am 9-Sep-2015. Then I asked why did my internet not work before that. The advisor kept on repeating that currently there is an outage and it would get resolved by 1:00am 10-September 2015. Again the advisor was adament. And ofcourse the internet is still not working. And every time you call them it's normally a wait time of around 30mins before you get through to any advisor - most chances are who would be rude, adament and lack communication skills. And every time you get through that the only answer for every issue is 'there is currently an outage' This service is pathetic. I feel I am been robbed of my money for nothing. I have been paying since August for no almost internet. Please somebody help me get my internet running and my money back for the huge amount time that there has been no internet.