Spectranet — Very slow response to engineer visit. Poor coordination among functions.

Address:	New Delhi, Delhi
Website:	www.spectranet.in

It seems that spectranet has very poor internal co-ordination among concerned functions. Their response time needs significant improvement w. R. T. Engineer visit to customer premise.

I raised a connectivity complaint on 27-dec-2016. The issue was not local (It was at some node covering a larger segment of the city) and it got resolved by the back end team within 6 hours.

So why i am still writing this complaint???

With regards to that complaint the engineer visited my place on 30-dec-2016 i. E. After 3 working days asking for what the problem is! My concern is that had the problem been local, i would have had to wait for 3 days for just an engineer visit.

This is where significant improvement is needed, engineer should visit the customer premise within some stipulated service level say 8 hours or so rather than 'at its convenience'

This is a generic complaint so i won't include any sr number per say.

Spectranet should review their processes and make a significant improvement w. R. T. Service levels for engineer visit to customer premise.

Regards.