Spectranet — Wifi connection to be shifted.

Hello! I've to get my wifi connection shifted inside the SAME building. I communicated the same to Spectranet 48-72 hours prior and they promised it would be done by 14th March. I'm writing this on 14th March (8 PM) after calling them repeatedly today. I asked them a few questions:
1. Has a technician been assigned? If so, why have I gotten no message regarding the same? (I have received 5 messages in the last hour to pay my spectra bill even tho the date of payment is 20th March but no messages regarding this technician)
2. Can you connect me with the technician? To this they said there's a company policy against it and even refused to connect them on a conference call.
3. What is the problem? Why has the technician not contacted me or come to do what you promised will be done today? To this they REPEATEDLY said "Be assured we are escalating your problem and it shall be resolved soon. We will give you a call back as soon as possible."
Spoiler alert: there were no follow up calls or messages (except for those asking me to pay them, of course.)

Shifting is hectic. Especially in the pandemic. And when you're working from home, you NEED internet connection.

They constantly keep saying the same thing without doing anything. On the last call with a executive, I was told it will 'definitely' be done in the first half of 15th March. Im filling this complaint so it definitely is. Please get in touch with them and make them do what they're supposed to.

Also, Spectra has this weird habit of marking issues resolved on their app when it is nowhere close to being resolved. Just cuz you put a green tick mark next to the issue raised, it does not mean the work is done. (I've only added some of these 'resolves' issued as screenshots)

Thank you.