[Resolved]  Spice Jet Airlines — Canceled flight caused us to miss a connection and buy new tickets - additional cost and time

Address:

Ahmedabad, Gujarat

Beware !!! Don't fly Spicejet.

Why?

We came from USA and travelled to Varanasi from Ahmedabad. No problem getting there on time via IndiGo Air
on May 1, 2014. Our return flight was booked from VNS to DEL on Spicejet for May 10, 2014 leaving VNS at 20:10.
Our connecting flight from DEL to AMD was on May 11, 2014 at 6:05 on GoAir.

Spicejet had cancelled the flight SG-182 from VNS to DEL for May 10, 2014 at 20:10. We were never informed. We arrived at the VNS airport at 18:30. We were gritted by a police officer and asked us where are we going? Obviously Spicejet had cancelled the flight we did not know about it because we were not informed. The agent at The Spicejet window Mr. Tushar Srinivastav told us there is no flight leaves from VND to DEL tonight and the earliest flight available to DEL only on Monday (May 12, 2014). We had to be in Ahmedabad on the 11th because of prior commitment. Tushar, the agent said wait I have two tickets available for Sunday at 15:30. We asked him what about DEL to AMD? We missed our original scheduled flight? He said he could not do anything about it. We will have to buy new tickets if we want to fly to AMD. We asked how much? He said for 2 tickets it will be 28, 696 rupees. We said we missed the flight because Spicejet cancelled the scheduled flight SG-182. He said I am sorry sir, this is the best he could do.

We wound up paying extra 28, 696 rupees for ticket to AMD fro DEL. 3 extra taxi fares from Varanasi city to the VNS airport that cost us 3, 000 rupees and we had to pay for the hotel overnight and that cost us 3, 000 rupees.

We lost 10, 221 rupees on GoAir because we missed that connection from DEL due to Spicejet cancellation of flight SG-182 on the night of May 10, 2014.

We have written several emails to Mr. Sanjiv Kapoor -COO and Mr. Pradeep Shah - GM Customer Care. To date Spicejet and their executives refuse to pay us 34, 696 rupees that we had to spend to come to AMD. We already lost 10, 221 on GoAir and now additional 34, 696 to Spicejet.

Do you still want to fly this Spicejet? Are you out of your minds? Think. We are the consumer and we are getting robbed in day light by the likes of White Collar criminals like Mr. Kapoor and Pradeep Shah.

I humbly request to all business and vacation fliers not to fly Spicejet. You are better off paying few rupees extra but get a airline who cares for you. Spicejet is not that airline. You deserve better. This is your hard earned money.
Please think before you buy a ticket from them.

I have given them PNR numbers and everything they have refused to refund 34, 696 rupees.

We both are from USA and we have been treated very badly. We came her to campaign for Narendrabhai Modi at our own expense and flew at our own expense VNS and back to AMD. We came here because we care for our homeland which has given us so much. Jai Hind. Vande Mataram.

Girish Gandhi
Gaurang Vaihnav