Spice Jet Airlines — no refund of grounded 737 spicejet from ahmedabad to guwahati

I booked 2 tickets from Ahmedabad to Guwahati by Spicejet 737 Max. I got the email that aircraft is grounded but till date I have got no refund.
The ticket details and grounding communication details are as under -
Confirmation Number (PNR): D4SJGY
SpiceJet Ltd., 319, Udyog Vihar, Phase IV, Gurgaon - 122016 Haryana, India
E-Mail:[protected]@spicejet.com
Reservations (24/7)
+[protected] +[protected]
1. Mr. NAJMUL KHAN (ADULT, MALE)
2. Ms. ZARRIN KHAN (ADULT, FEMALE)
SG 740
( AMDGAU)
SG 740
( AMDGAU)
ADDITIONAL SERVICES CODE GUIDE
SpiceMax Meal Beverage Lounge Priority Check-in Pre-book Excess Check-in Baggage Seat
Preferred Bag Out Spice Assurance Celebration Cake Carry More Onboard MyFlexiPlan Fly for Sure Wheel Chair
Spice Assist VIP Web Check-in Blind SpiceCash Birthday/Anniversary Ticket Travel Insurance
Unaccompanied Minor Seat Meal Combo Priority Checkin Baggout First Combo
S.NO PASSENGER NAME FLIGHT FARE TYPE ADDITIONAL SERVICES PURCHASED
1. Mr. NAJMUL KHAN
SpiceSaver
2. Ms. ZARRIN KHAN
SpiceSaver
Contact No: [protected] Email ID: [protected]@tatachemicals.com
ADDRESS: Mr. NAJMUL KHAN, MUMBAI, MAH, 400011, INDIA
Fare + Airline fuel charge + CUTE Fee 7, 892.00 INR Passenger Service Fee 306.00 INR
User Development Fee 200.00 INR
Payment Type: Agency Amount Paid: 8, 398.00 INR Total Price: 8, 398.00 INR
TRAVEL DATE FLIGHT NO. FROM/TERMINAL TO/TERMINAL DEP.TIME ARR.TIME AIRLINE
WED 03 APR, 2019 SG 740 AHMEDABAD/T1 GUWAHATI 4:05 PM 7:10 PM SPICEJET
Booking Date: MON 25 FEB, 2019 Status: Confirmed
Important Information
Baggage:
1. Cabin Baggage Allowance Domestic: Hand/ Cabin baggage of maximum 7 kg (which would include Laptop and duty free shopping bags) having maximum over all dimensions of: 115 cms. (L+W+H) on Boeing
flights and 108 cms. (L+W+H) on Bombardier flights) hand bag is allowed to be carried per passenger, free of cost. Passengers with infants are allowed to carry an additional piece of hand baggage of maximum 7
kg., not exceeding the size dimensions, as mentioned hereinbefore.
2. Cabin Baggage Allowance International: Hand/ Cabin baggage o f maximum 7 kg . (which would include Laptop and duty free shopping bags), having maximum over all dimensions of: 108 cms. (L+W+H) on
Bombardier aircraft, and 115 cms. (L+W+H) on Boeing aircraft is allowed to be carried per passenger, free of cost. Passengers with infants are allowed to carry an additional piece of hand baggage of maximum 7
kg., not exceeding the size dimensions, as mentioned hereinbefore.
3. Checked-in Baggage Allowance: For Domestic travel, SpiceJet provides free baggage allowance of 15 Kgs per passenger as checked-in baggage. In case of International travel, Baggage allowance of 20 Kg
(30 Kg in case passenger is travelling to/from Colombo, Kabul, Dubai, Muscat, Hongkong, Jeddah ) is allowed. However, from Jeddah to India, the luggage allowance is 30 kgs of check-in baggage and 5 liters of
Zam Zam water. Baggage allowance for MLE-TRV is 25 Kgs.
4. For passengers travelling on SpiceJet domestic sector to SpiceJet international sector or vice versa, the free baggage allowance and cabin baggage allowance of International sector will be applicable. Passenger
travelling on SpiceJet domestic Sector and having connection on another airline to/from an international destination, are allowed Free Baggage Allowance of 15 Kgs per passenger per flight. (W.e.f 4th Nov, 2014)
Check-In:
5. Domestic: Airport check-in counters will open two hours prior to the scheduled departure time. Passengers are encouraged to report at the Airport between 1-2 hours prior to the scheduled departure time. Checkin
counters for all our flights will close 45 minutes prior to departure. International: Airport check-in counters will open 3 hours prior to the scheduled departure time. Check-in counters for all flights will close 60
minutes (75 minutes in case of Dubai and Kabul) prior to departure.
Failure to do so can result in your booking being cancelled and the f are retained. Web check-in facility is available on www.spicejet.com, for all flights originating from India only, but is not available for Group
Bookings, Defense Bookings, Student Bookings, Infant Bookings and flights originating from Srinagar, Jammu.
6. Boarding gate closes 20 minutes ( 45 minutes in case of Kabul and 25 minutes in case of other international travel ) prior to scheduled departure time and failure to board within the stipulated time can result
in denied boarding with fare retained.
7. Passengers doing web check-in shall be responsible for ensuring their hand-baggage meets the physical dimension limits the weight limits, and must pay for excess cabin baggage (if any) at the airport check-in
counter. There will be random checks at boarding gates for hand baggage size and weight, and if found oversized or overweight, INR 400/ Kg (effective from 22nd June, 2018) will be chargeable, and additionally
the bag may be taken from the passenger to be placed in the hold.
Payment by foreign credit cards:
8. For all foreign (Non-Indian) credit / debit card payments, the card must be produced for physical verification at the airport check-in counter if the passenger is the cardholder. Incase the cardholder is not traveling,
it is mandatory for the passenger to furnish to the airport check-in staff a physical copy of the front side of credit / debit card duly authorized by the cardholder, along with cardholder's valid proof of identification. In
the absence of such credit / debit card or copy and/or identity mismatch, we will be constrained to refuse the boarding. You may however pay through acceptable alternate mode of payment at the time of check-in
and continue your journey.
Cancellations and Rescheduling Initiated by Passengers:
9. Changes/cancellation in the bookings can be made only up to 2 hour prior to scheduled departure time ( 4 hours in case of international travel ) upon payment of a change/cancellation fee (amount depends on
the type of far e purchased, as advised at the time of booking) along with difference in fare, if applicable. All promo/sale fares are restrictive fares and are refundable (only statutory taxes). Certain promo/sale fares
do not permit changes to the flight. Please check restrictions on the fare while booking
Passenger Handling during Flight Delays, Cancellations, and Missed Connections:
10. SpiceJet does not connect to other carriers; therefore, SpiceJet is not responsible for any losses incurred by the passengers while trying to connect to or from other carriers. SpiceJet will not be liable in any way
for delays/ cancellations/ diversions whether due to bad weather, government regulation or for instances beyond SpiceJet's control. SpiceJet reserves the right, without assigning any reason, to cancel or delay the
commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or
otherwise to the passenger or any other person on any ground whatsoever. SpiceJet also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of SpiceJet
may constitute risks to the aircraft or to the Customers on board. For denied boarding, delays and cancellation the Civil Aviation Requirements under section 3 - Air Transport, Series 'M' Part IV, Issue I, dated
August 1, 2016 shall be applicable. Please refer to the Terms of Carriage at http://www.spicejet.com/tnc.aspx for details. We strongly recommend passengers to provide correct phone number and email
address to enable us to inform of flight delays or cancellations in unforeseen conditions.
Additional Terms and Conditions
11. Excess baggage charges will be payable for carriage of baggage over the free baggage allowance limits. Excess baggage can also be pre-booked (at discounted rates) up to 6 hours prior to scheduled departure
time of the flight on www.spicejet.com, by calling at our Reservations +[protected], +[protected] or at our airport ticketing counters.
12. Revised Free Excess Baggage and Excess Baggage Charges for international sector(s) is applicable on booking made on or after 10thJuly, 2014.
13. We strongly recommend that all valuables (e.g. camera, jewellery, cash, electronics, perishables items, etc.) and medication shall be carried in cabin baggage only. SpiceJet assumes no responsibility for any
pilferage/ damage to valuables incase they are carried in check-in baggage and the passenger shall be doing so at their sole risk and consequences.
14. Passengers travelling to UAE/Oman from India for employment/tourist purposes shall be requiring an "OK TO BOARD" comment in the PNR. Kindly get in touch with your visa issuing agency for the same.
15. All Foreign Nationals/ Non-Resident Indians are mandatorily required to carry their Passport with valid visa for their travel.
16. Name changes are not permitted on your booking. Please ensure that passenger's booking name matches with proof of identification.
17. Any booking made using special fares/ promo codes/ discount coupons etc. shall be subject to terms and conditions of respective promotion in addition to the general Terms of Carriage.
18. Passengers requiring wheelchair assistance, stretcher, or passenger travelling with infants and unaccompanied minors are requested to book in advance since the facility for these special service requests are
limited. Please refer to http://www.spicejet.com/SpecialAssistance.aspx for details. You may also call our Reservations +[protected], +[protected] for further assistance.
19. Should you have any queries, please contact us at our Reservations [protected], [protected] or write to us at [protected]@spicejet.com and we will be happy to assist.
20. This booking is governed by the Fare Rules and Terms of Carriage accepted at the time of booking and also available at http://www.spicejet.com/Tnc.aspx .
21. Flight schedules are subject to change and applicable regulatory approvals.
22. Certain fares could carry a restriction related to change/cancellation and policy. In case you do not wish to opt for restricted fare, you can book two separate PNRs for each sector without the benefits/restrictions of
the return fare.
23. Passengers are advised to compulsorily retain the boarding pass until exiting the terminal for security reasons. Passengers on via and connecting flights should keep their boarding pass handy for physical check
at transit points.
24. SpiceJet allows free checked baggage of 15kgs per passenger for all domestic flights on all fares EXCEPT Hand Baggage Only fares promo/sale. For Hand Baggage Only fares promo/sale, there is no free
checked baggage allowance.
Passengers on these fares wh o wish to check baggage will be charged Fare Type Change Fee of Rs.400 at the airport for up to 15kg. Baggage in excess of 15kg. is subject to a fee (INR.400 per kg. effective from
22nd June, 2018) to be paid at the airport at check-in.
Please note: Sale fare is for hand baggage only. (Hand baggage of one piece maximum 7 kgs. (which would include Laptop and duty free shopping bags) having maximum over all dimensions of: 115 cms. (
L+W+H) on Boeing flights and 108 cms. (L+W+H) on Bombardier flights) is allowed to be carried per passenger.
25. Hand Baggage Only fare promo/sale is Non-refundable. Changes are permitted at applicable charges
26. Carriage of Samsung Galaxy Note 7 is prohibited in checked-in and hand baggage.
27. For safety reasons, dangerous articles, such as those listed below, must not be carried in passenger's baggage.
a. Compressed gasses: deeply refrigerated, flammable, non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
b. Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
c. Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fireworks, pistol caps.
d. Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radioactive
material, Briefcases and attaché case with installed alarm devices. Oxidizing materials such as bleaching powder and peroxides.
e. Poisons and infectious substances such as insecticides, weed-killers and live virus materials. Other dangerous articles such as magnetized materials, offensive or irritating materials.
f Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas are prohibited in the Passenger cabin.
g. Personal motorized vehicles (powered by lithium battery) similar to hover-boards, self balancing device, scooter etc. will not be permitted on Spicejet flights.
h. Spare Lithium ion batteries, power banks and e-cigarettes may be carried as cabin baggage only. Lithium ion batteries of watt-hour (Wh), rating above 100 Wh but not exceeding 160 Wh, will be permitted.
These batteries must be individually protected to prevent short circuits.
28. In the event Spicejet:
a. cancels the flight; or
b. prepones the flight by sixty (60) minutes or more; or
c. postpones the flight by one hundred and twenty (120) minutes or more,
the affected passengers shall be entitled either for:
i. full refund of the amount paid by them; or
ii. to be accommodated on alternate flight(s) for the same sector for next or preceding seven (07) days from the original date of journey, subject to availability and SpiceJet’s discretion in the event SpiceJet.
29. Add-on services like Meal, SpiceMax, Excess Baggage, Lounge, Priority Check-in, Preferred Bag Out are non-cancellable in isolation.

THIS IS AN AUTO-GENERATED MESSAGE. PLEASE DO NOT REPLY TO THIS EMAIL.
Dear SpiceJet customer (PNR-D4SJGY): Due to grounding of Boeing 737 MAX 8 as per
regulatory directive, your flight SG 740 dated 03-Apr-2019 from Ahmedabad to Guwahati has
been cancelled. We regret the inconvenience caused. You can rebook yourself on an alternate
flight or opt for full refund by visiting at http://changes.spicejet.com. For further assistance
please call [protected]/[protected].
Sincerely,
SpiceJet Customer Service
Email: [protected]@spicejet.com
Najmul Khan
SpiceJet Flight Notification
Spicejet Tue, Mar 26, 2019 at 11:19 AM
Reply-To: [protected]@spicejet.com
To: [protected]@tatachemicals.com