[Resolved]  Spice Mobiles — Complaint application related to service issues from Spice mobile side

I have purchased Spice Mobile MI-437 IMEI No: [protected] but in the month of April -5- 2014 I have faced problem while Charging. I have visited Spice mobile authorized Service Centre Mobileshoppe, Dhillon Complex, Supela, Bhilai (Chhattisgarh) on dated[protected]. After 21 days when I have received a handset of someone else mobile (IMEI No: [protected]) as it had saved contacts in it. In this mobile has been different problem memory card was unreadable & the light sensor was not working properly. I again registered the complaint on[protected], service request no: 33100127E40162. And again,[protected] when I went to collect the mobile, the problem was not rectified, and again someone else’s mobile was handed over to me. I have again registered a complaint in same date (service request no: 33100127E50041 received by sms). I have already sent a mail to The Regional Manager (Mr. amitava Dey email id [protected]@smobility.in), Service Manager (Mr. Manish Goswami, email id manish.[protected]@smobility.in) & cc to (Mr. Zuber email id [protected]@gmail.com) provided by mobile Shoppe, (Authorized Spice service centre), But the email sent to Regional Manager has bounced back and no reply has come from the Service Manager. I have also sent an email to spice mobile customer care dated[protected][protected]@smobility.in) they have registered and provided me a reference no. [protected] and they said assigned call to our service manager in your location and he will contact shortly, no one call me back. I also make a call to customer care helpline no.[protected] dated[protected] they also provided me a reference no. [protected]. I sent second email to spice customer care dated[protected] they said the mobile was in advanced repair centre, again I call in customer care no. They said that mobile is repaired and it send back to authorized service centre, I asked to service centre guy he said mobile was not reached in there site. Please give me a proper solution if spice will not rectify mobile’s problem provide me new mobile phone because I realized spice have not better technicians for their service centre and authorized service centre for repair mobiles. Your kind and immediate action is highly solicited. Thanks & Regards, Sudhir Kumar [protected]