Spice Mobiles — Customer care is not responding for mobile submitted for problem

Address:

Lucknow, Uttar Pradesh

Dear Sir/Ma'am, My mother has bought a Spice phone MI-506 at[protected] from Homeshop18. After sometimes she faced issue with touch pad and she visited to Spice authorized customer care branch of Aliganj, Lucknow Uttar Pradesh at[protected] where customer care executive said phone is under warranty and they will replace the part under warranty within 1 month and if they will not able to repair within one month then they will give new Phone to her. But today is[protected] around 50 days and we didn't received any update from customer care after several calls and physical visit and even we have sent letter to complain officer but no one replied properly. My Mother is old and its like mental and physical harassment for her. My mobile is still in service center. we need urgent support. How can i get support from your end.Please revert. All relevant documents -bill etc. are attached. Kindly check once and let me know if anything else requires. Thanks & Regards, Sonali [protected] chaurasiya.[protected]@gmail.com