[Resolved] Spice Mobiles — Mobile not working properly from the date I purchase 24/04/15 | |
Problem : Spice – Stellar 517 Grey, Handset not working properly from the dated I purchase.
Invoice No. NITCDRH/DRH/04/2015/4628187 Date : 25/04/2015
Order No.[protected] Sub Order :[protected]
CIN : U74899DL1995PTC072711 Courier Name : Gojavas
Dear Sir/Madam,
I purchase a mobile from you on dated 25/04/15 which was received by me on dated 31/05/15.
After 10 days mobile screen become fade day by day, so I take my mobile to the service centre in Moradabad on dated 18/05/15 (complaint S.No. 24100822F50154), they told me that the mobile has a manufacturing defect it will goes to noida for repair. After 10 days on dated 28/05/15 mobile received after repair.
Again after 10 days I face another problem that sometime my mobiles ringer not working & no sound coming from phone. So I again take my phone to the service centre in Moradabad on dated 25/06/15 (complaint S.No. 24100822F60212). On dated 27/06/15 they told me that your mobile has been repaired, I check my phone but the problem was not solved, I told him then they said that the mobile has a Hardware problem it will goes to noida for repair.
Sir, my question is simple I spent 5000 Rs. For nothing because from the day I purchase this product from you I did not use it. Was this information helpful? | |
Complaint marked as Resolved
This is to inform you that my mobile is still in Spice service centre (Sr. No. 24100822F60215).
Every time i email them on id - [email protected] & call them on customer care no. 18602001003 they told me to wait 6-7 days, after 40 days ( registered ref. no. 0400047404 ) they are not repairing my handset and no even replacing it.
I also in touch with Homeshop18 customer care ( registered complaint no. 135096601, 137359987, 136988721 ) with email id - [email protected] & call them on. 0120-6189818 they also could not resolve my problem & every time they told me to wait 24-48 hrs.
From last 20 days i am daily email them & calling them to resolve my problem, but they are taking it very lightly, so sir please take a strong step.
thanking you. Spice Mobiles / Spice Mobility customer support has been notified about the posted complaint. | |
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+91 11 4292 1000
S Global Knowledge Park, 19A & 19B, Sector-125, Noida, Uttar Pradesh, India - 201301
Every time i email them on id - [protected]@smobility.in & call them on customer care no. [protected] they told me to wait 6-7 days, after 40 days ( registered ref. no. [protected] ) they are not repairing my handset and no even replacing it.
I also in touch with Homeshop18 customer care ( registered complaint no.[protected],[protected],[protected] with email id - [protected]@homeshop18.com & call them on.[protected] they also could not resolve my problem & every time they told me to wait 24-48 hrs.
From last 20 days i am daily email them & calling them to resolve my problem, but they are taking it very lightly, so sir please take a strong step.
thanking you.