Srilankan Airlines — Check-in luggage damaged

Address:Bangalore, Karnataka

I am Kaushik Kumar Bar. I flew from Tokyo Narita to Bangalore via Colombo by Srilankan Airlines recently (Ticket Number[protected]. I reached Bangalore airport on 26 July 2015 Sunday morning at 2:15 AM and realized that my check-in luggage is damaged. The luggage had a Through Check-in from Tokyo Narita until Bangalore.

Nature of damage:
The trolley is not working. When I checked, I see that the rod is damaged on its surface below, probably due to some fall from a height.

I tried to report to this in the Bangalore airport itself. But I could not find any Srilankan Airlines counter near the arrival gate. I tried to reach Bangalore office of Srilankan airlines ([protected]), but it said it was closed already and is open only from Monday to Friday.
Then I reached the international number at Colombo[protected] and explained the entire matter. The executive tried to connect to the Baggage department but no on in the baggage department picked the call. Then I was given another number which is supposed to be a Bangalore number ([protected]), but when I called, it said it is an invalid number.
I then called up the previous number once again and spoke to Roshini. She asked me to email at [protected]

I sent email to [protected] I also copied [protected], [protected], cus.[protected], [protected], [protected], cus.[protected]

I requested to either replace my bag or get it repaired or pay me the liquidated damage. I stay near Marathahalli, Bangalore. I can be contacted at +91 [protected]. I have provided all of this information in the email.

However, they have not yet responded to any of the emails.

On Monday 27th July, I reached out to the Bangalore office of Srilankan Airlines[protected]. The executive asked to me send email to res.[protected] and [protected] I've done the same. However, even as on today (28th July), there is no update or acknowledgement or response.

Attached is my boarding pass.

I can be contacted at [protected] (mobile: [protected]).

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SriLankan Airlines customer support has been notified about the posted complaint.
Jan 05, 2017
Vicky Gayut's response
Please confirm by canclation & Refund my money
Complaint comments 


My name is dinesbabu.
This airlines sholud not be processing on my ticket cancellation r refund

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