Srilankan Airlines — Check-in luggage damaged

Address: Bangalore, Karnataka

I am Kaushik Kumar Bar. I flew from Tokyo Narita to Bangalore via Colombo by Srilankan Airlines recently (Ticket Number[protected]. I reached Bangalore airport on 26 July 2015 Sunday morning at 2:15 AM and realized that my check-in luggage is damaged. The luggage had a Through Check-in from Tokyo Narita until Bangalore.

Nature of damage:
The trolley is not working. When I checked, I see that the rod is damaged on its surface below, probably due to some fall from a height.

I tried to report to this in the Bangalore airport itself. But I could not find any Srilankan Airlines counter near the arrival gate. I tried to reach Bangalore office of Srilankan airlines ([protected]), but it said it was closed already and is open only from Monday to Friday.
Then I reached the international number at Colombo[protected] and explained the entire matter. The executive tried to connect to the Baggage department but no on in the baggage department picked the call. Then I was given another number which is supposed to be a Bangalore number ([protected]), but when I called, it said it is an invalid number.
I then called up the previous number once again and spoke to Roshini. She asked me to email at [protected]@srilankan.com.

I sent email to [protected]@srilankan.com. I also copied [protected]@srilankan.com, [protected]@srilankan.aero, cus.[protected]@srilankan.aero, [protected]@srilankan.aero, [protected]@srilankan.com, cus.[protected]@srilankan.com.

I requested to either replace my bag or get it repaired or pay me the liquidated damage. I stay near Marathahalli, Bangalore. I can be contacted at +91 [protected]. I have provided all of this information in the email.

However, they have not yet responded to any of the emails.

On Monday 27th July, I reached out to the Bangalore office of Srilankan Airlines[protected]. The executive asked to me send email to res.[protected]@srilankan.com and [protected]@srilankan.com. I've done the same. However, even as on today (28th July), there is no update or acknowledgement or response.

Attached is my boarding pass.

I can be contacted at [protected]@gmail.com (mobile: [protected]).

Regards,
Kaushik