I am extremely disappointed with the complete lack of response from SriLankan Airlines regarding a formal complaint I submitted in August 2024, linked to PNR 6GFJ54.
My group and I faced repeated booking and system errors caused by the airline, which resulted in:
- Unjust cancellation of our tickets
- Additional last-minute flight and hotel costs
- Significant financial loss and emotional stress
I submitted all supporting documents and requested timely resolution. Despite multiple follow-ups, including an email sent 7 days ago, I have not received any response or acknowledgment.
This level of negligence is unacceptable from a national carrier.
I respectfully urge SriLankan Airlines to:
- Reimburse the additional expenses we incurred due to your booking system failure, including alternate flight tickets and hotel accommodations.
- Provide appropriate compensation for the inconvenience, emotional distress, and disruption caused to our travel plans.
- Issue a formal written response addressing the complaint and outlining the steps being taken to resolve the matter.
Booking Reference PNR: 6GFJ54
Complaint Reference: UL64650
Complainant Name: Pratidhi Chowdhury
Contact Email: [protected]@gmail.com
Date of Incident: August 2024
Was this information helpful?
Post your Comment