SriLankan Airlines Complaints & Reviews

I will cancel the ticket on 10may 2019 and send it mail for refund request also but till now not received the refund amount very worst process for srilankan airline refund process immediately process on my refund request. Bellow mentioned on my booking ref no: j6qflx
Second ticket: j5ihcw
Third ticket: j6eyix
My mail i'd: [protected]@gmail.com
Contact no:[protected]

Here by i file a complaint about that i missed my hand lagguage during my travel on last sunday dated 26/05/2019 en route to kuwait - colombo - trichy. Suddenly i informed to the airport officials about that and they replied that they will get lagguage within two days. After that they told me via mobile that i need to pay rs. 16, 250 for the excess luggage. But i don't want to pay that much amount. There is no worth in that lagguage for the sum of rs. 16, 250. But however i need my lagguage. So kindly help me regards this complaint. Thank you.

I had booked a return ticket from mumbai to melbourne for leaving on 25th may'19 and return on 6th june'19 on srilankan airlines thru coral holidays (Navi mumbai). My wife and self were traveling to attend the convocation of my son's masters degree in melbourne.

The amount was fully paid thru the agent and my ticket was confirmed. The website of the airlines showed the ticket was confirmed.

On the day of the travel when i contacted the airline for confirmation they informed me that the agent had canceled the ticket. Even though the online website of the airlines showed "confirmed".

The airline informed me that the ticket was canceled on the 8th may'19, however there was no information to me regarding the cancellation nor was any consent taken for the cancellation. The website showed "confirmed" even then!!. I asked the airline why was it showing confirmed, they were not able to give any answer regarding the same but said that it was canceled.

I tried to contact the travel agent thru whom the ticket was booked, but his phone was not reachable, and his office was locked.

I was all packed up and ready to leave that day, i also had stay bookings done and taken travel insurance for that period.

If the airlines had informed me regarding the cancellation it would have saved me and my wife a lot of agony, loss of money and embarrassment.

1. Is the airline not liable to inform the passenger for any cancellation or booking done in his/her name? I am sure the kyc details are available with the airlines while booking the tickets.

2. Are they not liable for misinforming thru their website that the ticket was 'confirmed" even when it was canceled? Had i known that the ticket was canceled on the 8th i could have made alternate arrangements to travel and avoided huge monetary losses.

3. Since the airlines appoint agents for booking tickets, is it not the responsibility of the airlines to ensure a transparent dealing with the passengers, especially when they can be put to a lot of inconvenience and monetary loss during cancellations of confirmed tickets?

I will appreciate your assistance in taking this up with the airlines and helping me out.

Dear sir/madam

I had booked for a family holiday trip in srilanka through your airlines from 18th may until 23rd may.
However due to the ongoing terrorist tracks in srilanka, followed by the government warning that there might be bombers still out there in the city, i would like to cancel my tickets both from mu mbai to colombo and colombo to chennai.
Request that the cancellation charges be waived since this is due to the safety and security concerns raised and as per indian government's advice to avoid non essential travel to srilanka.

The tickets have been attached for your reference. Kindly cancel my tickets with waiver in cancellation charges.
I have written twice on your official mail id and yet to get any response.

I am an indian and booked srilanakn airline from oman to colombo.
I have submited online refund request and cancel my booking before more than 35 days please find below refecne number ul/rr/67474,
After 7 days today i didnt recevied any update and resubmited refund request which generated different refrecne number ul/rr/70277.

I have complaint online through email to
[protected]@srilanaknairline.com
[protected]@srilanaknairline.com
[protected]@srilanaknairline.com
[protected]@srilanaknairline.com

But no one reply and addressing the issue. Please help oman local office not helping this

On march 30, 2019 the travel from nrt to maa.

Tokyo to columbo flight was delayed. The connecting flight from columbo to chennai departed without any prior intimation.

Due to this, i was asked to wait at airport for 7 hours to catch the next flight which is completely the issue with the airline company.

What is the penalty that airline is going to bear.

My ticket number is 603-[protected]

My flight pnr number is[protected]/1/1... Emt 55112360. And another airlines pnr is jmrr38. I want to go qatar so i will purchased to your airlines tickets 18th february 2019 deperture time is around 16.20pm from madras airport. Sir i will reached deperture airport before 3hours to departure and go to boarding pass lines. But while i have going to boarding pass counter then show my passport, hotels booking confirmation received, debit card, credit cards and cash money also show return tickets after all my passport number is s2079720. Sir yet it haves all nessesary documents as u are needed show then at lasts they wants to me 20000 inr if i will give them then they will give me boarding pass other wise don't give boarding pass sir kindly judgment and possibly got any steps and i requested to u sir for refinds full tickets far and my preparation from assam to chennai hotels rents, foodso and return assam flights tickets all off cost around 50000/full losses and time is also loses sir kindly refinds money as i am very poor business man is time i want to go qatar but ur stuff is very badly missbehave with me and last they told me you wants to go next flight after less off refinds then u will pay somethings service charge only 97000/sir u tell me as i mentioned poor man i don't understand something means 97000 why can i gives sir pls give my refinds money otherwise i go to delhi suprimcourt in my last dicition i can't satisfaction to ur enquiries sir i m waiting for urs kinds reply pls answer me sir ok

My niece, chitra natarajan based in chicago booked two tickets for us, senior citizens, under pkiv2x for us to fly indigo airlines from pune to bengaluru on feb 3, 2019. Passengers' names are
Perinkulam ramanathan, 85 years of age
Rajam ramanathan, 79 years of age

On checking, i found that this flight, 6e 681 indigo airlines is scheduled for departing pune at 1:45 am.
In looking at the time of departure, most airlines indicate the timing of departure as pm or am.in this case indigo did not indicate that. It simply said 1:45 dep arr 3:30.
I am an 85 year old and my wife is 79 years. I made a mistake in reading the timings and assumed the departure was in the afternoon.
You don't expect us senior citizens to travel at dead of night for a short flight from poona to bengaluru.
I called your rep to request a refund without any cancellation fee, but they would only make a partial refund of $34. So in this transaction my niece loses $48 for no fault of her own.
I thought your airlines will show some compassion and understanding to senior citizens, but obviously you are not doing that.
I asked to speak to yiour supervisor but she did not come to speak on the phone.
My email address is [protected]@gmail.com
My mobile in india is +91 [protected].
I have myself just now re-booked for an afternoon flight through indigo airlines 6e 758 and now it has cost close to rs.10, 000 without any discount.

Obviously, you are not friendly to senior citizens.
Perinkulam ramanathan
Rajam ramanathan

Please refund the amount to chitra natarajan's credit card account.
She will call you if necessary.

Ticket no :[protected]

actually my flight timing 18.01.2019 . unfourchunauly came to air port 2.30PM due my vehicle problem. but he is not allowing to travel on that day, even I request no of time not listening, not caring, not hearing, no responding my opinion. so that I loss my travel that day .SUPPOSE if he allowed on that day I should not loss around Rs : 50000/- ( next day ticket charges 30000/- + one day salary 20000/-) now loss Rs: 50000/- and mentally disturbed.

I don't know why he is not allowing to fly . I need refund rs : 50000/ which I spent cost .

please take immediate Action & return my cost a sap. however I need my amount rs. 50000/_ take needful action.

sasikumar nagarasan

I am sumitha thampi tharakan travelled ul 230 and ul 161 kuwait to trivandrum via colombo on 17/12/2018. But unfortunately i didn't received my luggage in my final destination (Trivandrum). I wrote a complaint in trivandrum airport and they given file reference trvul23225/18 dec 18/0420gmt. All of my belongings in that luggage and i have huge lose of money due to miss place of my luggage. When i will get my luggage and how i can claim my compensation. I eagerly waiting for your reply

Thanks and regards

Sumitha
[protected]@gmail.com
+[protected]

Respected sir,

Sir i am working more than 18 years i applied and got permanent visa for my wife she is traveling from maa-cmb airlines ul128 on 16th dec at 16:05 and
Cmb-dmm airlines ul263 on 16th dec at 18:35, the saudi arabia embassy given permanent visa for me, in chennai airport they not allowed my wife, they asking return ticket why, they don't know difference between permanent and visit visa very worst service because of them i lost rs.10, 000/- (Ten thousand inr) who will bear this amount even i called and i send my id (Iqama copy) they refused i never get this type of worst service in my 18 years experience please take action and let me know and refund the my lost amount otherwise i upload in my face book also to be compliant to iata geneva
Please appointed a good and well known person otherwise ur airline in chennai never get profit. I disappointed about chennai air lanka service

Regards
J. Lawley godfrey

I have booked flight srilankan airlines ul173 on 7 dec 2018, while boarding airlines said the tickets are over booked and they have shifted me on next flight which is 7 hours delayed. It was very unfair, my all work planned for next day heavily impacted by this behavior of airlines. I reached next day morning 5 am and the whole day wasted, all importants meetings are cancelled.

Giriraj rajawat
[protected]

I’m writing this complaint with the hope of someone who can come forward to find or return my rose gold apple watch. I was in gate number 6 around 2.30 pm to catch the final call flight number ul127 to chennai where i had my iphone apple watch removed in scan area on to the tray. I remember collecting and keeping my watch in my black backpack but rushing to boarding the flight which is not even more than 50 metres but probably not closing my bag zip. Just immediately after the boarding i checked my bag to take my watch and then realised it was missing. I checked my hand cabin luggage and under my seat too but no sign of watch. By the time the flight moved slowly so i called flight attender and reported the incident. She spoke her senior who have promised me to come back to me once flight gets returned back to colombo from chennai. The attender also got all my personal details. However later today at 22.45 (Indian time), i telephoned security check team and spoke to a lady called vasanthi who actually had checked the cctv confirming me keeping the watch into my backpack however she could not able to collect any details from boarding pass check in area to the flight entrance where likely my watch would have dropped. Could you please help me to find my watch as i’m pretty sure it’s dropped within that few metres of boarding area? It’s not just an expensive watch but it’s a present from my loved one.

Absolutely disgraceful customer service. SriLankan Airlines broke our luggage on a Guangzhau to Hyderabad flight on 5-10-18 one month ago and have made it next to impossible for us to contact them and get replacement baggage.when ever I call Hyderabad airport baggage handling agent they say they are waiting from head office reply.after repeated call to Hyderabad office for 15days they pickup my bag on 26-10-18 for repair and said they will call me & update in 24hour but They won’t contact.after wait around one week I called on given number and ask about my baggage they told me it can’t be repaired.i’ll get compensation.in 2 working days. But almost week gone there no reply from airline today I called them and spoke to ms Aruna she says it will take time from head office to resolve my issue

Flight no. Ul282 colombo bandaranaika int to jeddah kingn abdulaziz int 14th october 1425h cancelled without informing to me. Ihave to report to my duty on 15th 0800h to replace another worker. After enter to airport today1200h officer in passenger counter informed by them expect me and another two passengers. I need a refund for transport chargers lkr 12000 for up and down kaluthara to katunayake. I feel really embarrassed for this matter and become really disappointed for the way the officer behave in the airport regards this matter as i bum about 2 hours and waste my valuable time. I need a quick solution for this inconvenience. My email address is [protected]@yahoo.com.

CLAIM PETITION FILED BEFGORE SRILANKEN AIRLINES.
[protected][protected][protected][protected]--
Petitioner : Varghese illikkal Paulose
ILLIKKAL, MAMALA P.O. THIRUVANKULAM,
ERNAKULAM, KERALA, INDIA, PIN-682305
PH:+91- [protected].

Respondent : The Manager, Customer care Executive,
SRILANKEN Airlines, WTC TKT OFFICE,
Ref:----- EMD- 603-[protected] 6 &
EMD-603-[protected] 0, EMD Passenger receipt.

Sir,
A multicity round Trip journey Ticket PNR – K5ELP 3 from Kochi- Columbo – Melbourn- Christ Church in Newzeland on 9th of 2018. The return ticket from Auckland –Melbourn- Columbo- Kochi on 6th June, 2018 was booked with CLEAR TRIP Travel agency, through on line flight booking, on[protected]. The entire amount for flight booking was paid by me through credit card. My trip ID[protected] ; the GDS PNR – K5ELP 3. The Name of the passenger- VARGHESE ILLIKKAL PAULOSE; Ticket No:[protected]. The SRILANKEN airline was confirmed my booking- K5ELP3 through clear trip travel Agency.
My journey started from Kochi International Airport at 9.45 AM in Srilanken air -UL166. The airline staff at Kochi Airport issued the Boarding pass from Kochi to Columbo and informed me that the boarding pass from Columbo to Christ Church will definitely issued at Columbo Airport and the intimation was given to the authority in columbo. The flight arrived at Columbo BandaraNayake International Airport at about 11AM. The layover time was 13h 25m. So the Air line provide me lunch and dinner at RAMADA Hotel, Katunayake, 842, Negambo road, Seedua, Tel.No: +[protected] and stay up to 9.30 PM. Then the hotel authority transported me to Columbo Bhandaranayake Airport for Ckeck-in Sri lanken Air line UL604- at about 10 P.M.
I approached the check –in counter for check-in the flight number UL-604. The staff of the Airline refused to check-in for want of Australian transit visa on board . No information was given by the staff of the Srilanken Airline regarding the transit pass before I started my journey from Kochi. I approached airline office but the attempt to get boarding pass in veil. Authority.I was waiting at the check-in- counter till the gate closed. The airline staff did’nt help me to continue my travel. I was deserted at the airport the harassment of the airline started from Columbo Airport. I was waiting at the check-in counter for getting boarding pass from Columbo to Christ church as they had already informed me at Kochi Airport. I approached the Immigration authority in the airport and they informed me that if the boarding pass issued by the Airline, they could help me.
I could not condact the booking agency at that time because there was no internet connection in my mobile phone and no Srilanken currency to charge the phone. I was waiting in the airport till morning with out any help. I was deserted by the Airline by violating the CAR section 3 Rules. I could not condact my friends and relatives and having no currency, food and accommodation and become help less in their country. The Srilanken immigration authority had issued 2 days transit pass and I was deserted in Columbo.
The next day I approached the Srilanken Airline WTC TKT office at Columbo. The Airline cancelled my confirmed ticket and informed me that certain amount of INR 42611 could be refund after deducting the tax and fine. Then they demanded another return ticket fare of INR 12272 from Columbo to Kochi. They charged the amount from my Bank Account and issued the UL 167 Air ticket on 12th May 2018, 1.30 PM flight to Kochi. I reached at Kochi at 3 P.M on[protected]. I suffered much while spending the time at Columbo due to the latches on the part of the officials.
The termination of my journey and cancelation of confirmed ticket from Columbo to Newzeland was CAR section 3, series M, Part iii Rules.I am having valid Newzeland visit visa and the lay over time at Australia or transmitting through Australia for less than 8 hours and do not need to leave the Airport transit lounge except to board connecting flight, the passenger may not need to apply for a transit visa- sub class 771. Categories of eligible travelers include Indian official Passport holders also permitted to transit Australia with out applying for a visa. It has been seen in the Australian Government, department of Home Affairs site. If the transit visa is compulsory for the eligibility travelers transit through Australia, the Airline aught not have permitted to start my journey from KOCHI Airport which is in my nationality. After reaching the Columbo Airport which is in their own nationality and cancellation of journey ticket with out the consent of the passenger is illegal and that the passenger may be compensated to the cost and consequences, mental agony and sufferings. No prier intimation had been given by the Air line / the travelling agent regarding the requirement of the transit pass before confirmation of my travel ticket. Air ticket confirmation by the Airline is the eligibility to travel. The airline or the travel agent who work for the principal ought to have checked the eligibility of the passenger to travel through before demanding ticket fare and accept confirmation. The trust worthy passengers have been cheating and neglected by Airline / Travel Agent is an inhuman act . It is a defect in service and are being compensated.
The financial loss incurred as follows:
1.Air ticket fare-INR-60999, transaction ID[protected].H.D.F.C Bank Reference No;[protected].Clear Trip ID[protected].Dated April 18, 2018
2. Travel insurance policy No:OG[protected]-00003903with Bajaj Alliance, INR-2535, Dated 20th April, 2018.
3. Return Air ticket charged by SRILANKAN Airlines at Columbo- to COCHIN Airport, INR-12272/-.
4. Expenditure at Columbo for two days- Accomodation, food, and travel expenses, INR -27500/-.
5. Fresh Air ticket booking fare to Newsealand INR-74290/-
6. I hereby claim for the waste of my valuable time, mentel agany, and sufferings, harassment caused by Srilanken airline staff at Cochin Airport issuing boarding pass from Cochin to Columbo with out transit pass on wed, 09 May2018, Flight Number- UL166, INR 1, 50, 000.
The claim petition moved on[protected] to the airline authority as well as the travel agency. But no refund has been made till this date. If the airline refuse to pay back the amount, will appeal before the civl aviation directrate.
By considering the above facts, it is prayed that I may be compensated by adjusting the loss incurred and refund the ticket fare and other loss as per CAR - Part- IV Rules, to me as early as possible.
Awaiting for the early reply.

Kochi, Yours faithfully,

[protected].
Varghese illikkal paulose.

For Ref:
1. -copy of the air ticket.
2. Copy of the EMD[protected] Passenger receipt.
3. Copy of the EMD-603-[protected] 6, ,

My brother got job offer from one of the qatar citizen as driver, his flight was on 19th june 2018. But when he reached the qatar airport he was stopped by immigration officer and said he is blacklisted. My brother told them that why did qatar government issued me the visa when i am blacklisted and charged for the issuing the visa and it's your mistake, arrange a return ticket to india (Hyderabad). At last they arranged him a return ticket but after reaching india (Hyderabad) srilankan airlines took his passport and threatened him to pay 40, 000 if not they'll blacklist his passport for the lifetime. Please help us we can't pay.
I am asking for help from past 8days from sushma swaraj ji and ktr sir on twitter but no response.

Dear sir/madam

We have travelled (My wife & 2 children) from india/chennai to singapore via colombo (Flight tickets copy attached) on 09/05/2018. After reaching singapore we noticed that one of our baggage in brown colour safari make is missing and we have given complaint on same day at singapore airport office called lost and found office (Copy attached).

We have called them many times for status of baggage but no response from them. Because of this my baggage missing i am forced to buy new clothing and luggage for my use (Purchase copy attached).

When i arrived on 17/05/2018 at colombo airport i have enquired at srilankan serives office they told us that we have verified in computer with your complaint number (Copy attached) still it is untraceable.

Then we have requested custom officer to allow us to verify the baggage room. With high respect custom officer allowed us to verify the unclaimed baggage room.

Me and my wife visited the room and it is very much available in room. I am really wondered without making any entry in computer in details how they are keeping baggage in unclaimed room.

Because of this careless service i have spent around 200 sgd for my usage (Bills copy attached).

I request you to kindly arrange for compensation/amount which i have spent because of this missing bag at the earliest.

K. Sivakumar, sbi [protected]

Dear Sir,
I booked for my travel to Chennai from Riyadh in your airlines, for the travel date 19 th June 2018 by the following flights With your booking reference as Booking reservation number: ‎MAXAFP
Riyadh to Colombo ETD 10.20 PM 19 th May 2018 PM Flight : UL 266 Booking Ref MAXAFP
Colombo to Chennai ETD 08.35 AM 20 th May 2018 PM Flight : UL 129 Booking Ref MAXAFP
The First flight was inordinately delayed at Riyadh and took off only at 3.50 AM on 20 th May amounting to a delay of more than 5 ½ hours. We wanted to cancel this ticket as we were afraid that there will be further delay and as such the connecting flight at Colombo to Chennai will be missed by us. But the booking clerk in the airport said as there are more than 78 Passengers in the flight to go to Chennai, the connecting flight will also be delayed to match and take these passengers to Chennai. He also gave us a wrong information that if we cancel it we will lose the entire amount. Basis this confirmation at the airport, we agreed to travel by bearing this inordinate delay. But to our surprise your airlines did not even provided water or snack to cope the delay and it was inhuman to treat me like this although I have reported while checking in that I am an hypertensive patient . As there was no food provided I could not take my medicine and my BP increased and I was suffering al through the travel to Colombo.

There was no msg or intimation about the delay and the steps taken by your airline at any point of time and all my requests to let us know and enquires were rudely turned down. I did not see business etiquette in the responses given by your airlines.

Upon very late arrival, at Colombo - after a big confrontation with your airlines, they accommodated me in UL 127 flight to Chennai that left Colombo at 1.40 PM on 20/9/2018. While boarding, I wanted a confirmation from your staff that my checked baggages are also loaded in to this aircraft, but to my surprise again a rude answer was given that it is the job of the airlines and they will take care, I need not worry. As I was tired with out food and medicine I did not have the stamina to argue with them and left the things to god. As expected by me, ON arrival at Chennai the baggage’s were missing. When I enquired they said that it will come by evening flight and promised that it will be door delivered. They asked for value of the baggage and I said it around 50000/= ( Fifty thousand each ) and totally 1.5 Lacs INR for all the three baggage. Your staff threatened that we should report only 50000/= In all other wise they will charge customs duty. I was wondering as how on earth airlines started charging duties from the passenger – again in view of my poor health that was detreating with out food and medicine, I was forced to sign the declaration for Rs 50000/-. Now they told us that we can either wait for another 5 hours to pick up or they will deliver. With out option we left the airport in vain.

To our harrow, the baggage did not arrive in the evening flight and all our fanatic approach to your airline were turned down and there was no proper response about the ware about of the baggage. I was compelled to spend around 25000/- ( twenty five thousand ) buy all the items like cloth cosmetics and bedding, Medicine etc as everything was in the checked in baggage.

As our calls were not responded, On the next day we went to airport again to enquire about our baggage and after the search of 4 hours in afternoon close to 1 Pm on 21/05/2018 the baggage’s were handed over to us in a broken condition. When we want to claim the damages no body in the airlines accept any responsibility and our letters in due course. Rather re directed us to make an online claim . All the three baggage was received in damaged conditions and its breakable contents also broke in side causing a considerable loss to us.

Photos of the broken baggage’s are attached

Hence for the harassments given to me by your airlines, and for the expenses incurred by us due to the in inordinate delay, and for the loss incurred by us due to breakage of baggage’s we claim 10000 US$ as a compensation failing which with we will approach the consumer court for a remedy and justice to us.

Kindly provide us with the proper compensation so that the legal battle can be avoided.

Sri lankan airways lost one baggage piece on 18 may 2018 flight from colombo to kochi which reached kochi at 1000hrs.
I lodged a complaint at kochi, signed all relevant papers and received the complaint number ul14761.
After that for last almost 34 hours i have tried all numbers provided by them to get status of my baggage but even on their 24 hrs helpline they keep transferring from one operator to another and the line cuts off. The local kochi office landline phone is also never picked up.
How do i get my luggage back and what compensation i can claim if they have lost my luggage?