SriLankan Airlines Complaints & Reviews

I had booked a return ticket from mumbai to melbourne for leaving on 25th may'19 and return on 6th june'19 on srilankan airlines thru coral holidays (Navi mumbai). My wife and self were traveling to attend the convocation of my son's masters degree in melbourne.

The amount was fully paid thru the agent and my ticket was confirmed. The website of the airlines showed the ticket was confirmed.

On the day of the...

Dear sir/madam

I had booked for a family holiday trip in srilanka through your airlines from 18th may until 23rd may.
However due to the ongoing terrorist tracks in srilanka, followed by the government warning that there might be bombers still out there in the city, i would like to cancel my tickets both from mu mbai to colombo and colombo to chennai.
Request that the cancellation charges be waived since this...

I am an indian and booked srilanakn airline from oman to colombo.
I have submited online refund request and cancel my booking before more than 35 days please find below refecne number ul/rr/67474,
After 7 days today i didnt recevied any update and resubmited refund request which generated different refrecne number ul/rr/70277.

I have complaint online through email to
[protected]@srilanaknairline.combr...

On march 30, 2019 the travel from nrt to maa.

Tokyo to columbo flight was delayed. The connecting flight from columbo to chennai departed without any prior intimation.

Due to this, i was asked to wait at airport for 7 hours to catch the next flight which is completely the issue with the airline company.

What is the penalty that airline is going to bear.

My ticket number is 603-[protected]...

My flight pnr number is[protected]/1/1... Emt 55112360. And another airlines pnr is jmrr38. I want to go qatar so i will purchased to your airlines tickets 18th february 2019 deperture time is around 16.20pm from madras airport. Sir i will reached deperture airport before 3hours to departure and go to boarding pass lines. But while i have going to boarding pass counter then show my passport, hotels booking confirmation received, debit...

My niece, chitra natarajan based in chicago booked two tickets for us, senior citizens, under pkiv2x for us to fly indigo airlines from pune to bengaluru on feb 3, 2019. Passengers' names are
Perinkulam ramanathan, 85 years of age
Rajam ramanathan, 79 years of age

On checking, i found that this flight, 6e 681 indigo airlines is scheduled for departing pune at 1:45 am.
In looking at the time of departure,...

Ticket no :[protected]

actually my flight timing 18.01.2019 . unfourchunauly came to air port 2.30PM due my vehicle problem. but he is not allowing to travel on that day, even I request no of time not listening, not caring, not hearing, no responding my opinion. so that I loss my travel that day .SUPPOSE if he allowed on that day I should not loss around Rs : 50000/- ( next day ticket charges 30000/- + one day salary 20000/-)...

I am sumitha thampi tharakan travelled ul 230 and ul 161 kuwait to trivandrum via colombo on 17/12/2018. But unfortunately i didn't received my luggage in my final destination (Trivandrum). I wrote a complaint in trivandrum airport and they given file reference trvul23225/18 dec 18/0420gmt. All of my belongings in that luggage and i have huge lose of money due to miss place of my luggage. When i will get my luggage and how i can claim my...

Respected sir,

Sir i am working more than 18 years i applied and got permanent visa for my wife she is traveling from maa-cmb airlines ul128 on 16th dec at 16:05 and
Cmb-dmm airlines ul263 on 16th dec at 18:35, the saudi arabia embassy given permanent visa for me, in chennai airport they not allowed my wife, they asking return ticket why, they don't know difference between permanent and visit visa very worst service...

I have booked flight srilankan airlines ul173 on 7 dec 2018, while boarding airlines said the tickets are over booked and they have shifted me on next flight which is 7 hours delayed. It was very unfair, my all work planned for next day heavily impacted by this behavior of airlines. I reached next day morning 5 am and the whole day wasted, all importants meetings are cancelled.

Giriraj rajawat
[protected]...

I’m writing this complaint with the hope of someone who can come forward to find or return my rose gold apple watch. I was in gate number 6 around 2.30 pm to catch the final call flight number ul127 to chennai where i had my iphone apple watch removed in scan area on to the tray. I remember collecting and keeping my watch in my black backpack but rushing to boarding the flight which is not even more than 50 metres but probably not closing...

Absolutely disgraceful customer service. SriLankan Airlines broke our luggage on a Guangzhau to Hyderabad flight on 5-10-18 one month ago and have made it next to impossible for us to contact them and get replacement baggage.when ever I call Hyderabad airport baggage handling agent they say they are waiting from head office reply.after repeated call to Hyderabad office for 15days they pickup my bag on 26-10-18 for repair and said they will...

Flight no. Ul282 colombo bandaranaika int to jeddah kingn abdulaziz int 14th october 1425h cancelled without informing to me. Ihave to report to my duty on 15th 0800h to replace another worker. After enter to airport today1200h officer in passenger counter informed by them expect me and another two passengers. I need a refund for transport chargers lkr 12000 for up and down kaluthara to katunayake. I feel really embarrassed for this matter...

CLAIM PETITION FILED BEFGORE SRILANKEN AIRLINES.
[protected][protected][protected][protected]--
Petitioner : Varghese illikkal Paulose
ILLIKKAL, MAMALA P.O. THIRUVANKULAM,
ERNAKULAM, KERALA, INDIA, PIN-682305
PH:+91- [protected].

Respondent : The Manager, Customer care Executive,
SRILANKEN Airlines, WTC TKT OFFICE,
Ref:----- EMD- 603-[protected]...

My brother got job offer from one of the qatar citizen as driver, his flight was on 19th june 2018. But when he reached the qatar airport he was stopped by immigration officer and said he is blacklisted. My brother told them that why did qatar government issued me the visa when i am blacklisted and charged for the issuing the visa and it's your mistake, arrange a return ticket to india (Hyderabad). At last they arranged him a return ticket...

Dear sir/madam

We have travelled (My wife & 2 children) from india/chennai to singapore via colombo (Flight tickets copy attached) on 09/05/2018. After reaching singapore we noticed that one of our baggage in brown colour safari make is missing and we have given complaint on same day at singapore airport office called lost and found office (Copy attached).

We have called them many times for status of baggage...

Dear Sir,
I booked for my travel to Chennai from Riyadh in your airlines, for the travel date 19 th June 2018 by the following flights With your booking reference as Booking reservation number: ‎MAXAFP
Riyadh to Colombo ETD 10.20 PM 19 th May 2018 PM Flight : UL 266 Booking Ref MAXAFP
Colombo to Chennai ETD 08.35 AM 20 th May 2018 PM Flight : UL 129 Booking Ref MAXAFP
The First flight was inordinately delayed...

Sri lankan airways lost one baggage piece on 18 may 2018 flight from colombo to kochi which reached kochi at 1000hrs.
I lodged a complaint at kochi, signed all relevant papers and received the complaint number ul14761.
After that for last almost 34 hours i have tried all numbers provided by them to get status of my baggage but even on their 24 hrs helpline they keep transferring from one operator to another and the line cuts...

I traveled through srilankan airlines (Business class) on friday from doha to tiruchirappalli, what i felt is your service is getting bad to worse.
Food provided was pathetic and treatment of a business class passenger was not up to the mark.
It took me almost more than 40 minutes to collect my luggage after the completion of immigration.
This is how it is nowadays to travel with your airlines.
So i expect some...

My name is dcr rajan and my flysmiles no is ul[protected]
I traveled to india for a wedding on[protected] and returned on[protected] via madurai airport
I am silver card member and have amex card as well as standard chartered card srilankan airlines platinum card
At the madurai airport the checking in officer informed me that according to the system i am a classic member and not entitled to addl 12 kg baggage allowance....