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SriLankan Airlines Complaints & Reviews

www.srilankan.com
1
Updated: Jun 1, 2024
Complaints 118
Resolved
12
Unresolved
106
So far, so good. SriLankan Airlines is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope SriLankan Airlines will keep up the work and continue to help more customers with their concerns even better 🤝
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SriLankan Airlines reviews & complaints page 6

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M
Mary Ann Stephens
May 1, 2017
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Lost phone

Website: www.srilankan.com

I had left my iPhone 7 in the magazine rack in front of my seat ( 61 H/K - whichever was the window seat). I realised this after the flight landed and we had completed immigration. We were told that there is no issue and to wait for the airline ground staff who would just get it for us. We met with the ground staff and after making us wait for over 30 minutes saying they are calling the security person in charge of the aircraft around 5 times,...
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B
Biju Z. George
from Thiruvananthapuram, Kerala
Apr 16, 2017
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Cancellation of flight dmm-cmb (Ul 264) & non-receipt of 2 check-in baggages

Website: www.srilankan.com

I, biju z. George holder of confirmed economy ticket from dammam to colombo on 13th april, 2017 (Booking ref. No. 4knnlj) was to reach trivandrum on 14th april, 2017 by your carrier ul264 & ul161. Unfortunately we were stranded at dammam until 14th april late evening because of your sudden cancellation of the above fleet due to reasons best known to u & not clear to us till now. I had planned my very short vacation & trip of 1 week to india...
+3 photos
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Z
zubahir
Mar 14, 2017
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Baggage missing refund

Address: Chennai, Tamil Nadu, 620008
Website: www.srilankan.com

This is Raghavan Sargunam,
I have traveled with srilankan airlines on 12jan from Muscat-Colombo-Trichy. During the time of arrival my baggage misplaced from the airlines. So i registered the complaint in trichy ailines office on the same day. They promised me that i will be getting my baggage within 7days, but i did not. After that they said that they need max 21days to find out my baggage. Even after 21days also there is no response...
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H
Hosam Mohamed
Sep 16, 2016
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Srilankan fraud me for the 3rd time

Address: 30000

Dear Sir/Madam
I book flight from CAN to KWI on 14/9/2016 reference NO. 4AJ5OS and it have transit on Srilanka for more than 18 hours and my right as the Civil Aviation Organization Rules :
“Passengers with 8-24 hours of transfer time are entitled to a hotel stay, airport transfers and meals”
1- in the event of long delays (two hours or more, depending on the distance of the flight), passengers must in every case...
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H
Hosam Mohamed
Sep 15, 2016
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My transit hotel

Address: 30000

I book flight on 14/9/2016 with Srilankan from Guangzhou to Kuwait and there is transit on Srilanka about 18 hours and when I reach Srilanka 11pm and go to counter to take my Hotel booking the girl tell me no hotel we have another flight will be tomorrow at 9 am you can Chang your booking to it or you stay in the airport for 18 hours I told her my rights to take hotel and I want to keep my booking as it is and not accept the change she want...
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D
docslb
from Punalur, Kerala
Jul 26, 2016
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Denial of boarding in srilankan airlines flight ul 218 at doha on 13 july 2016 and inappropriate behaviour of the airlines staff

Website: srilankan airlines

This is with reference to me and my friend's bitter and spiteful experience with the SriLankan airlines staff resulting in mental anguish, loss of time, money and energy.
o We reported to the airport after 7.45 pm on 13/7/2016, when our flight was due at 10.30 pm. There was a long queue there. We were standing in the queue from then onwards, till 9 pm when we reached the counter. We tried to check in the baggages we had packed together....
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K
kaushikbar
from Vellore, Tamil Nadu
Jul 28, 2015
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Check-in luggage damaged

Address: Bangalore, Karnataka

I am Kaushik Kumar Bar. I flew from Tokyo Narita to Bangalore via Colombo by Srilankan Airlines recently (Ticket Number[protected]. I reached Bangalore airport on 26 July 2015 Sunday morning at 2:15 AM and realized that my check-in luggage is damaged. The luggage had a Through Check-in from Tokyo Narita until Bangalore.

Nature of damage:
The trolley is not working. When I checked, I see that the rod is damaged on...
+1 photos
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S
Saibal Banerjee 1809
from Noida, Uttar Pradesh
Mar 19, 2015
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Reimbursement of Loss due to aircraft delay

Dear Sir, I along with my family were travelling to Paris on 11 October 2014. Your connecting flight got delayed from Colombo on 12 October 2014 and instead of taking of at 0130 hrs it took of at 0530 hrs. I had to catch a train for which prior booking was done ex Paris to Grenoble which was to leave at 12.41 hrs and you flight was to reach Paris at 0900 hrs. However since your flight got delayed, it landed in Paris at 1230 hrs and hence...
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D
DIGITECH COMPUTERS
from Karaikal, Puducherry
Mar 3, 2013
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Fare problems

Address: Thanjavur, Tamil Nadu

Dear Collegues

ATTN you

The akbaronline service also linked with Srilankan Airlines. Srilankan Online Airfare Cost is much than Akbar Online travels (www.akbartravelsonline.com). So we decided Akbar Online. But if meet Reschedule, Datechange Of your booked ticket cannot be do airlines service it is possible only Akbar online. So the akbar online services collect too much amount from the passenger. i also affect...
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D
DIGITECH COMPUTERS
from Karaikal, Puducherry
Mar 2, 2013
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Tie up with making trouble

Address: Thanjavur, Tamil Nadu

Dear Friends & Partners, all

Beware Of Ticket Booking......

The Srilankan Airlines Make some agreement with Akbar Travels, the akbar online (www.akbartravelsonline.com) airfare srilankan ticket is cheaper than srilankan online. When we are making Reshedule Or Datechange Or cancel the ticket, the srilankan airways cannot do. So we have to take process through Akbar Travels. During this time the travels collecting...
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A
aditi.sh
from Bengaluru, Karnataka
Dec 28, 2012
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Lost two pairs of sun glasses in the flight

Address: Karnataka

Hi,
We traveled from Colombo to Bangalore on[protected],
We lost two pairs of sunglasses in the flight.
One pink color kids sunglasses with silver dots on it.
One men's sunglasses- Beverley hills, polo club (in the case).

Flight details:
Flight number- UL 171
destination- Colombo to Bangalore
Timings-18:45- 20:05
Economy class
Seat numbers: 11 D/E/F
br...
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A
Andy2020
from Hyderabad, Telangana
Aug 5, 2012
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Ticket cancellation refund

Dear All,

I did online booking in Srilankan Airlines cost of 972$ for 2 Adult and 1 Infant.Bahrain to Trivandrum and Trivandrum to Bahrain.Now due to personal reason i am in position to cancel our return trip (Tvm-Bahrain).So when i have approach to Srilankan airlines for cancellation cum refund.Reply from Srilankan airlines is i am entitle for refund amount is only 37$.I have a send an many mails but no luck.

Could...
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M
MFK
from Mumbai, Maharashtra
Sep 13, 2011
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Complaint about services onboard srilankan airlines

COMPLAINT .
Flight number – UL 142 . 4th September 2011.
My family and I were travelling to Sri Lanka for a vacation on 4th Sept 2011 on flight UL 141. Regarding in-flight service , we have had the worst experience. The problem started on the ground itself in Mumbai. The flight was delayed by over 2 hours.
My mother, sister and I were seated in the 19th row A, B , C each. The service was terrible.. the flight...
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S
Subrat1971
from Jaipur, Rajasthan
Jul 20, 2011
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Missing Baggage

Address: Chennai, Tamil Nadu

We have lost our baggage on 25/05/2011 from Rome to Chennai via Colombo on transit. Repetadly comunicate you, but respond are not satisfactory, last 15 day they told that your complaint forwarded to complaint cell till now we have not received a single call from them.
We are highly dissatisfied with this airlines and would like to know where can I fight for justice?
Thanks,
subrat
[protected]
[protected]@yahoo.com...
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Y
yogesh_rao16
from Bengaluru, Karnataka
Jan 3, 2011
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Charged extra amount on my Credit Card than the actual ticket amount

Address: Mumbai City, Maharashtra

There has been a discrepancy in amount on the ticket that I booked for my Uncle (Venkatesh Yajurvedi) by Srilankan Airlines (Mumbai-Colombo-Mumbai). while the ticket amount showed INR 13594, the amount actually debited was INR 14413/-. Please find attached the proofs of my credit card statement and the airline eticket.

I have sent 3 mails to Srilankan Airlines and have made calls which have not been replied/answered to satisfaction....
+2 photos
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S
samir mehta
from Chennai, Tamil Nadu
Dec 24, 2010
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Cheating

Address: Chennai, Tamil Nadu

I had tentatively booked 4 tickets from singapore to chennai for the 20th of januery 2011 on 23rd dec 2010 for about rs 8862 . The concerned officer had promised to wait till 24 dec 2011 4pm for us to make payments. He had also gives a print of our booking. When we approached them with cash before the deadline of 4pm on 24th, we were told that we will have to pay rs 13000 for the same tickets. They accepted that our booking was made but...
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R
rajesh.pala
from Kavaratti, Lakshadweep
Oct 6, 2009
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Pf not yet received

Dear sir


My pf no is TN/ 11247/ 186 and i have submitted my Pf withdrawl form at chennai
office on 13aug2009 ,still i haven`t received my pf amount .


Please do the needful....
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H
Himanshu Chaturvedi
from Delhi, Delhi
Mar 13, 2009
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Airlines of thieves

Hi,
I was on the tour of Maldives in December '08. While coming back from Male, I took Srilankan airlines flight to Colombo. I landed in Colombo around midnight and carried on to hotel where I found out in the morning that a lot of stuff had been stolen from my check in baggage. I complained at the airport and I was assured that if I followed the process, my damage would be reimbursed. I followed their process and gave them every...
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