SriLankan Airlines Complaints & Reviews

I, biju z. George holder of confirmed economy ticket from dammam to colombo on 13th april, 2017 (Booking ref. No. 4knnlj) was to reach trivandrum on 14th april, 2017 by your carrier ul264 & ul161. Unfortunately we were stranded at dammam until 14th april late evening because of your sudden cancellation of the above fleet due to reasons best known to u & not clear to us till now. I had planned my very short vacation & trip of 1 week to india with srilankan to be with my family for good friday & easter but because of your untimely cancellation of above flights, i could reach to my family in trivandrum only on 16th april by 2.45 am with lot of stress, fatigue & mental turmoil faced during the trip & to my second surprise that my check-in baggages (2 pieces) have not reached yet here in trivandrum although we were assured by srilankan authorities in dammam that we will receive the baggages in trivandrum by the time we reach there.

By this, i would like to put certains facts on record for the srilankan management to be aware & take immediate corrective action
1. The managing of the above situation by the airlines staff in dammam was totally pathetic and not planned & coordinated well resulting in a big delay in organizing a next working alternative for the passengers to reach their destinations.in the proces we had lost more than 2.5 days in transit for no fault of ours & i personally could not be in time for joining my family for this holy week of good friday & also easter (Reached morning of easter sunday highly tired with no proper rest & sleep) for my scheduled short visit of 1 week to india.
2. We were put in a hotel in dammam on 14th early morning & were assured that we will be flown out by afternoon/ early evening same day but this assurances was never kept by srilankan & finally we were taken by bus at 8 pm on friday via the causeway to bahrain for catching the srilankan flight at 10.20 pm with the assurances that flight will not depart until all passengers are boarded even if there is delay in causeway for visa formalities, only to our utter surprise we discovered the flight departed already and we were left stranded in bahrain airport from 11.30 pm with lot of confusions, fatigue, stress & harsh talks and also with no refreshments provided including stay for us. We remained without food for more than 14 hours from 14th evening until 15th evening which had kept us more tired & stressed out.
3. We had to go through uncertain period henceforth, until the airlines could manage an alternative airlines to fly us out & my return flight was booked by kuwait airways to trivandrum via kuwait which was at 1.10 pm on 15th april with no food & accomodation provided by airlines aswe were left stranded in the airport waiting for the flight to fly us out.
4. After reaching trivandrum today morning to add to another mis-managed operations we were told that our check-in baggages have not arrived yet & when i checked with the airlines here in trivandrum an hour ago we were told that the baggages are in colombo & there is no clear schedule given when it will be shifted to trivandrum.
5. This has complicated the whole process as i am here on a short visit & i will be going to my parents place in cochin tomorrow evening & will fly out from cochin back to dammam within next couple of days and i do not have any personal belongings including my clothing, under garments & toilerties to wear as they are in my checked baggages which is yet to be received from srilankan airlines.
6. Moreover i need to get my checked-in bagage today & not later than tomorrow morning in order to continue with my travel to cochin tomorow evening.
7. I would like to higlight the fact that i have been travelling with srilankan for a long time since & this trip was the worst of the lot with no proper, timely help & support from the airlines authorities & to add it to all i have lost my valuable 3 days of my short vacation& i need to be compensated for this big loss & discomfort meted to us solely attributed to the fault of airlines.

By this mail, i request you to take immediate, suitable action to correct the gaps & to get my check-in baggages by tomorrow morning without fail. Otherwise i will be forced to go legally through airports authority for getting the required support. Your immediate response is awaited in return.

Thanks

This is Raghavan Sargunam,
I have traveled with srilankan airlines on 12jan from Muscat-Colombo-Trichy. During the time of arrival my baggage misplaced from the airlines. So i registered the complaint in trichy ailines office on the same day. They promised me that i will be getting my baggage within 7days, but i did not. After that they said that they need max 21days to find out my baggage. Even after 21days also there is no response from them, so moved for the claiming process, and i described the things in my bag contains. I mentioned the worth of Rs.1, 06000. On 28th of feb i received the mail from chennai srilankan office mentioning that they will be refunding only Rs12, 198. How it could be the compensate refund for me. Regarding this i have spoken with them several times, but they are not ready to offer me more than that. As a common man i need the justice for it.

Dear Sir/Madam
I book flight from CAN to KWI on 14/9/2016 reference NO. 4AJ5OS and it have transit on Srilanka for more than 18 hours and my right as the Civil Aviation Organization Rules :
“Passengers with 8-24 hours of transfer time are entitled to a hotel stay, airport transfers and meals”
1- in the event of long delays (two hours or more, depending on the distance of the flight), passengers must in every case be offered free meals and refreshments plus two free telephone calls, telex or fax messages, or e-mails;
2- if the time of departure is deferred until the next day, passengers must also be offered hotel accommodation and transport between the airport and the place of accommodation
and also I ask for Muslim meal for my trip
and when I get my meal on the flight it’s not Muslim meal and they tell me they not have confirmation for my seat for Muslim meal
next when I reach Colombo Airport I go to transit counter to collect my Hotel booking the girls there tell me sir we are sorry there is no hotel for you as we have flight will be at 9.45am next day you can change your booking to it for this reason we can not get you hotel and when I tell her I need o keep my booking as it is no change and I need my hotel she tell me sorry no hotel you can choice to change to the early flight or stay on the airport on any seat or coffee shop tell your flight

This is not 1st time that happen for me this is the 3rd time and I submit complain to you before 16/2/2016 & 13/6/2015
And the answer from your side in these 2 complain is :
Dear Mr. abushadey,

We write in response to your mail. Sorry for the delay in response.

We are sorry for the inconvenience faced by you. But we sincerely regret our inability in reimbursing the hotel accommodation cost you incurred.

Sincerely yours,
Indeevari.

No real action just sorry and this time I will not accept word sorry if you not take real action in my case I will submit complain to Civil Aviation Authority in Kuwait and will Filed a lawsuit in Kuwait courts asking your airlines for compensation for damage to me moral and material damage
So Pl I need real action make me feel that I deal with Respectable company that respects its customers

My & Flight Details
Name: HOSSAM ABUSHADY
FLY SMILE NO.:[protected]
Flight reference No 4AJ5OS
Ticket No:[protected]
Ticket price: 910 USD one way from CAN to KWI

I Book hotel for night 65 USD on Beacon Hotel Negambo “I have the Invoice “
Taxi from and to Airport 3200 LKR
2 Meals Breakfast and Lunch 5500 LKR

I book flight on 14/9/2016 with Srilankan from Guangzhou to Kuwait and there is transit on Srilanka about 18 hours and when I reach Srilanka 11pm and go to counter to take my Hotel booking the girl tell me no hotel we have another flight will be tomorrow at 9 am you can Chang your booking to it or you stay in the airport for 18 hours I told her my rights to take hotel and I want to keep my booking as it is and not accept the change she want to make me do and after one hours with her she make me crazy She not give me hotel booking then I take taxi and book hotel by my self and this is the 3rd time happen with me with Srilankan and submit complain and the answer I get is we are sorry for you we can not make any things for you
MY flight no UL 883 from Can to KWI on 14/9/2016
My flysmile No UL[protected]
my booking Reference 4AJ5OS
HOSSAM ABUSHADY

This is with reference to me and my friend's bitter and spiteful experience with the SriLankan airlines staff resulting in mental anguish, loss of time, money and energy.
o We reported to the airport after 7.45 pm on 13/7/2016, when our flight was due at 10.30 pm. There was a long queue there. We were standing in the queue from then onwards, till 9 pm when we reached the counter. We tried to check in the baggages we had packed together. We had three bags together to check in. They insisted that we can't put our baggages together. We explained that we are travelling together to my home in Kerala and we have our bags together. But they insisted that we separate our luggage! We were surprised- it’s not the first time we are travelling with friends –we had always packed together and checked in together in various airlines. I myself had travelled in SriLankan Airlines in 2013 with a friend like that. But, the staff explained that it is their airline policy and they instructed us to repack – make our baggages separate 40 kg each and report before 9.30 pm.
o We followed their advice and repacked. As I didn't have an extra bag, I borrowed my friend’s hand baggage to put a few kilos for check in. We rushed back to the counter by 9.15 pm, and they refused us saying we need to go back to the end of the queue again. We don’t know about this policy, but we very well know that if there is excess baggage to be given outside or to be paid, we come back to the same counter and not to the end of the queue. But Mr. BIMAL was insistent that we have to go back to the end, as if we are bypassing the queue. We tried to explain what he already knew that since more than an hour we have been in the queue and we have been at the counter before, we did not bypass anything. I was upset and argued that this is not fair on us. But, very calmly, Mr. Bimal SWITCHED TO A THREAT MODE, saying” if I don't agree the staff won't attend to you”, VERY CLEARLY IMPLYING THAT BECAUSE UNFORTUNATELY WE BOOKED SRILANKAN AIRLINES, WE ARE LITERALLY UNDER HIS MERCY ! I WAS SHOCKED BY THIS BEHAVIOUR AS YOU NEVER EVER EXPECT AN AIRLINE STAFF TO BEHAVE LIKE THIS EVEN IN REAL THREATS. But, we were left with NO CHOICE, so we went to the end of the queue again.
o BUT I WAS SO SHOCKED, that in between I went and asked that I wanted to talk to the supervisor . Then Mr. BIMAL told that he himself is the supervisor. So I asked him straight away that if I wanted to complain, how and where I should do that .
o Later, we reached another counter again . This time the staff, Mr. BALWIN checked my baggage, even tagged one of them, then we saw Mr. BIMAL showing him some signals ...and suddenly he stopped the procedure .. and made us wait . We got worried as the time was running out for the flight and the staff telling, he doesn't know what happened . Then Mr. BIMAL was persistently commenting that our baggage is pooled . And we were explaining that we had gone and repacked as they advised. IT SEEMED THAT MR.BIMAL WANTED TO DELAY US ON PURPOSE - AS IF TO SHOW “ OK . IF YOU DARE COMPLAIN, LET ME SHOW WHAT I CAN DO .” – THAT WAS EXACTLY HIS ATTITUDE!
o We waited for another 10-15 minuetes without knowing what happened. Now appeared MADAM BINUSHA or DINUSHA whatever, who later turned out to be the embodiment of vengeance . She came and insisted that we are still pooling our baggages! We again tried to explain that – “ yes, we came together from same home, now going together to my home in India, had packed together, had bought some gifts also together - but we had followed the advice by the staff and had repacked our stuff and is coming back for a second time to the counter .” Then she found out that my friend was carrying a bag with my initials. I tried my best to explain that I already had a big baggage and rest of my stuff I had cargoed already. Since she wanted an extra bag I have lend her my bag and also pointed out that I am using her bag to put my things because I wanted a smaller bag. However we explained, this embodiment of stubbornness won't listen. And they are keeping on saying we can't allow, without suggesting a solution. Then frantically I told that, if it is because of my initials on my friend’s luggage, okay put it for me, I will pay for excess baggage, please let us go!” . Then, she immediately switched to -NO, THE COUNTER IS CLOSED ! When we are still in the counter after being in the queue for TWO HOURS NOW ... We definitely know that we could/should have been allowed to travel; we were denied boarding because this lady did not want us to be on board, for reasons which may be hidden or unknown to us.
o And without any suggestion or help from any of your staff who all just left us bewildered, I went after Ms. STUBBORN EMBODIED -MADAME BINUSHA OR DINUSHA WHATEVER PLEADING, BUT OF COURSE, SHE TURNED A DEAF EAR TO KEEP UP WITH HER STUBBORN TITLE .
o I didn't know what to do next, because my old parents would already be on the way to pick me and they will be waiting for us in the TVM airport ...
o Then, since my friend was coming with me, we had made lots of arrangements for travel. Changing the tickets and bookings by one day is a lot of hassle. So we had to travel in the next available flight at any cost. SPOILING MY FRIEND’S ENTIRE TRIP TO INDIA IS A BIG PRICE TO PAY FOR SRILANKAN AIRLINE STAFF’S REVENGE ON ME BECAUSE I TOLD I WANTED TO COMPLAINT! So we had to pay an extra huge sum to avail tickets in next possible flight.
o NOW MY QUESTIONS ARE :-
1. Why did your staff tell us to repack and come in the first place, i[censored]ltimately they are not going to allow it ? What did they expect when they told so -they already knew we packed together and wanted us just to separate things and comeback before 9.30 pm and THAT'S EXACTLY WHAT WE DID !
2. IS THERE ANY POLICY IN ANY AIRLINE THAT I SHOULDN'T BORROW A BAG AND TRAVEL? BECAUSE I DO SOMETIMES TAKE MY FRIEND’S OR BROTHERS BAG WITH THEIR INITIALS, DEPENDING UPON THE SIZE OF BAG I WANT AND VICE VERSA. I THINK IT'S UPTO ME TO DECIDE WHICH OR WHOSE BAG I SHOULD USE!
3. AFTER COMING TO THE COUNTER A SECOND TIME DOING REPACKING AS YOUR STAFF INSTRUCTED WITHIN THE STIPULATED TIME, WHY WERE WE DELAYED UNNECESSARILY AT THE COUNTER AGAIN ?THAT TOO AFTER TAGGING MY BAG, WITH SIGNALING FROM THE SUPERVISOR ! IT IS QUITE EVIDENT THAT MR. BIMAL WANTED TO DELAY US ON PURPOSE, AS A REVENGE BECAUSE I WANTED TO COMPLAIN ABOUT HIS THREATENING ATTITUDE!
4. SECOND TIME AT THE COUNTER, WHEN THEY ARE KEPT ON TELLING, ”WE CAN'T ALLOW, YOU HAVE POOLED THE BAGGAGE”- AND WE WERE ASKING, “SO WHAT SHALL WE BE DOING ABOUT IT” - WHY NOBODY IS INSTRUCTING US WHAT IS THE SOLUTION IF THEY ARE NOT ALLOWING? AS ANY OTHER AIRLINE STAFF, WE EXPECTED THEM TO HELP US, NOT CREATE MORE PROBLEMS! THEY WERE JUST DELAYING THE PROCESS FOR ANOTHER 10 -15 MINUTES.
5. WHEN, I, IN A HAPLESS STATE, SUGGESTED IF YOU INSIST THAT IT IS MY BAGGAGE, I WILL PAY EXCESS - LET US GO - WHY THEY DIDN'T ALLOW THAT ? Though now I wish they had asked my friend what's inside, she could have told and proven at least !
6. We had come to the counter within the time limit TWICE, then isn’t it the airlines responsibility to help us to travel ? Or is it this way your staff is trained to behave to two females travelling together ?
7. After being purposefully delayed at the counter for 10 -15 minutes by your staff, how can they say that we have closed the counter when we are still there after standing in queue for two hours totally twice, after repacking as your staff advised, after standing in the queue a second time as your staff instructed - HOW CAN YOU SIMPLY GO OFF SAYING WE HAVE CLOSED AND WE CAN’T FLY. YOUR STAFF IS NOT JUST CUSTOMER UNFRIENDLY TO THE HILT – IT WAS AS IF THEY ARE PUNISHING US.
8. That reminds me of your staff, Mr. BALWIN ‘S TOTALLY INAPPROPRIATE BEHAVIOUR TO THE CLIENTS. IS SRILANKAN AIRLINES PAYING HIM TO TEACH US HOW TO BEHAVE ? At the counter, we are bewildered on why they are delaying us ...and we are asking him what's happening :
Mr. BALWIN is preaching us on “why we are looking at him as if he did something from the time we are there, and why we are staring at him, and THAT THIS IS NOT THE RIGHT WAY FOR US TO BEHAVE !!! “ OF COURSE, THOUGH I DEFINITELY KNEW THAT IT WAS NONE OF MR. BALWIN’ S BUSINESS ON HOW WE BEHAVE - I, as politely as I could when you are being RAGGED, replied that “sorry if you felt that way, our frustration is not against you, but against the whole situation and that we did not stare at him ”, Carefully NOT adding that, as such he is not a pleasant sight to stare .
9. And, when we met the Srilankan airlines Station Manager, Doha Airport, Mr. D.J. Ahamat who was polite and calm and did listen to what we had to compliant in such a desperate state. But seemingly he too couldn’t help us much. When we asked him for a report that we were there on time and why we were not allowed to board - he just wrote and gave due to baggage pooling. There was no written answer to my question of why they didn't allow me to pay excess baggage then.
10. And are your supervisors entitled to switch on threatening mode and take revenge on clients who just by Ill fate happened to book on your flight ?
11. So, how do you plan to compensate for the mental anguish & insult caused, loss of time, loss of money by cancellation and booking next flights and loss of energy caused by your unhelpful staff? I FEEL THAT THEY SHOULD ALSO BE TRIED FOR THE ACT OF HARRASSMENT.
12. When we had reported well in advance of the time almost three hours ahead, why should we pay for the losses incurred, if the Airlines was unable to attend to us and solve our problems and purposedly delay us?
I even felt so scared that if YOUR STAFF CAN TORTURE IN THIS RASH WAY TO US ON GROUND, THEY ARE CAPABLE OF PHYSICALLY OR MENTALLY TORTURING US ON BOARD OR EVEN AT THE STOP OVER IN THEIR NATIVE COUNTRY OF SRI LANKA.
Previously mine and my family member’s experience with SriLankan Airlnes had been really good. My brother and family always remember with special thanks, the hospitality your staff in Colombo airport had extended to them. My travel with my friend also in your airlines was smooth. So, I really don’t know what happened on this doomed day – may be it was just that the DOHA TEAM of your airlines that day consisted of the most unhelpful and malicious of your group and we happened to be the victims.
Overall, our current experience with Srilankan airlines was truly horrifying, unheard of, and I sincerely hope that this doesn't happen to anyone else .

I am Kaushik Kumar Bar. I flew from Tokyo Narita to Bangalore via Colombo by Srilankan Airlines recently (Ticket Number[protected]. I reached Bangalore airport on 26 July 2015 Sunday morning at 2:15 AM and realized that my check-in luggage is damaged. The luggage had a Through Check-in from Tokyo Narita until Bangalore.

Nature of damage:
The trolley is not working. When I checked, I see that the rod is damaged on its surface below, probably due to some fall from a height.

I tried to report to this in the Bangalore airport itself. But I could not find any Srilankan Airlines counter near the arrival gate. I tried to reach Bangalore office of Srilankan airlines ([protected]), but it said it was closed already and is open only from Monday to Friday.
Then I reached the international number at Colombo[protected] and explained the entire matter. The executive tried to connect to the Baggage department but no on in the baggage department picked the call. Then I was given another number which is supposed to be a Bangalore number ([protected]), but when I called, it said it is an invalid number.
I then called up the previous number once again and spoke to Roshini. She asked me to email at [protected]@srilankan.com.

I sent email to [protected]@srilankan.com. I also copied [protected]@srilankan.com, [protected]@srilankan.aero, cus.[protected]@srilankan.aero, [protected]@srilankan.aero, [protected]@srilankan.com, cus.[protected]@srilankan.com.

I requested to either replace my bag or get it repaired or pay me the liquidated damage. I stay near Marathahalli, Bangalore. I can be contacted at +91 [protected]. I have provided all of this information in the email.

However, they have not yet responded to any of the emails.

On Monday 27th July, I reached out to the Bangalore office of Srilankan Airlines[protected]. The executive asked to me send email to res.[protected]@srilankan.com and [protected]@srilankan.com. I've done the same. However, even as on today (28th July), there is no update or acknowledgement or response.

Attached is my boarding pass.

I can be contacted at [protected]@gmail.com (mobile: [protected]).

Regards,
Kaushik

Dear Sir, I along with my family were travelling to Paris on 11 October 2014. Your connecting flight got delayed from Colombo on 12 October 2014 and instead of taking of at 0130 hrs it took of at 0530 hrs. I had to catch a train for which prior booking was done ex Paris to Grenoble which was to leave at 12.41 hrs and you flight was to reach Paris at 0900 hrs. However since your flight got delayed, it landed in Paris at 1230 hrs and hence I missed the train. However on advice of your representative in Paris, I booked fresh tickets and he advised us to mail the same for reimbursement. The total cost of 03 Tickets came to 252 Euros which is to be reimbursed by your office please. I am attaching the following documents for your action please. Air tickets from New Delhi to Paris Delay certificate Cancelled train tickets New purchased train tickets.

Dear Collegues

ATTN you

The akbaronline service also linked with Srilankan Airlines. Srilankan Online Airfare Cost is much than Akbar Online travels (www.akbartravelsonline.com). So we decided Akbar Online. But if meet Reschedule, Datechange Of your booked ticket cannot be do airlines service it is possible only Akbar online. So the akbar online services collect too much amount from the passenger. i also affect with their activities. I will make consumer case in court. Kindly guide me Pls...

Dear Friends & Partners, all

Beware Of Ticket Booking......

The Srilankan Airlines Make some agreement with Akbar Travels, the akbar online (www.akbartravelsonline.com) airfare srilankan ticket is cheaper than srilankan online. When we are making Reshedule Or Datechange Or cancel the ticket, the srilankan airways cannot do. So we have to take process through Akbar Travels. During this time the travels collecting too much additional charge from the customers. I am also affected. can you guide how to face this problem in consumer court guide me. How to make case on Srilankan and Akbar travels. let me know........

Hi,
We traveled from Colombo to Bangalore on[protected],
We lost two pairs of sunglasses in the flight.
One pink color kids sunglasses with silver dots on it.
One men's sunglasses- Beverley hills, polo club (in the case).

Flight details:
Flight number- UL 171
destination- Colombo to Bangalore
Timings-18:45- 20:05
Economy class
Seat numbers: 11 D/E/F

Our contact numbers
[protected]
[protected]

We would appreciate if you could help us in this regard.
Waiting for your response.
Aditi Sharma

Dear All,

I did online booking in Srilankan Airlines cost of 972$ for 2 Adult and 1 Infant.Bahrain to Trivandrum and Trivandrum to Bahrain.Now due to personal reason i am in position to cancel our return trip (Tvm-Bahrain).So when i have approach to Srilankan airlines for cancellation cum refund.Reply from Srilankan airlines is i am entitle for refund amount is only 37$.I have a send an many mails but no luck.

Could any one guide me to get reasonable refund amount.My id is [protected]@gmail.com

COMPLAINT .
Flight number – UL 142 . 4th September 2011.
My family and I were travelling to Sri Lanka for a vacation on 4th Sept 2011 on flight UL 141. Regarding in-flight service , we have had the worst experience. The problem started on the ground itself in Mumbai. The flight was delayed by over 2 hours.
My mother, sister and I were seated in the 19th row A, B , C each. The service was terrible.. the flight attendants were cold and slightly rude. Not only that but they were also a bit lethargic. There was a foul smell in the entire aircraft .
We had to request for the blankets and head phones over 3 times before they were given to us.
No tea or water was served to us inspite o[censored]s requesting for the same over 3 times again.inspite of asking for tea Mr Yasas brought coffee. After that the tea that was served was cold.. it was cold enough to be used in the wash room to wash hands with !!!
No meals were served to the 3 o[censored]s till 20 mins before landing time..when we spoke with Mr Yasas the supervisor on board the flight UL 142 his response was “ that the flight attendant Ms Sashi might have forgotten and that he will TRY to get us something “.
They had run out of food according to Mr Yasas & were forcing us to have veg meals. Just 2 meals were served to the 3 o[censored]s 1 veg and 1 non veg only 20 mins before landing. The food looked stale and was served ice cold. It looked like left over pieces of food were gathered from other trays and brought to us.
When these 2 meals were served to us at 7am and at 7.05am announcement for landing in Sri Lanka was made on the public address system. The cutlery that was served along with the food had particles of old food stuck to the prongs of the fork. I have a photograph to substantiate my statement. Unwashed forks were just put in a packet & served to us.
For some odd reasons which are unknown to us the sri lankan flight staff showed discriminatory behaviour towards my family and I. We would really like to know the cause of such behaviour.
These attendants who were on the flight that day should remember that it is the guests who bring them their salary. The 1st 30 seconds are the most important to create an impression. They should also remember that they should be creating a WOW at every moment of truth.
We were travelling in a group and unfortunately could not change the air line whilst returning .
While returning to Mumbai on flight UL 141 on the 12th of September 2011 from Colombo, the staff attitude was slightly better but again there was some mix up with the food and we were served veg food ( hindu food ) instead of non veg food which we declined.
This entire experience has put my family and me through a lot of stress and spoilt our vacation to a very great extent . I demand an answer and compensation for the trauma as soon as possible.
By missing the meals we did not starve but the hospitality and rudeness on flight UL142 on 4th September 2011 disturbed our mental peace at the start of a lovely vacation.
Fortunately , the hospitality & love from the people of Sri Lanka made up for the trauma & mental stress that we suffered initially because of the rude staff.
We wish Sri Lanka prosperity & good will.
Hoping for an early response.

Regards ,
Mozanne Karbhari

P.S.
Names of the passengers are :-
1> Mrs Mehroo Farokh Karbhari
2> Ms Mozanne Farokh Karbhari
3> Ms Natasha Farokh Karbhari

We have lost our baggage on 25/05/2011 from Rome to Chennai via Colombo on transit. Repetadly comunicate you, but respond are not satisfactory, last 15 day they told that your complaint forwarded to complaint cell till now we have not received a single call from them.
We are highly dissatisfied with this airlines and would like to know where can I fight for justice?
Thanks,
subrat
[protected]
[protected]@yahoo.com

There has been a discrepancy in amount on the ticket that I booked for my Uncle (Venkatesh Yajurvedi) by Srilankan Airlines (Mumbai-Colombo-Mumbai). while the ticket amount showed INR 13594, the amount actually debited was INR 14413/-. Please find attached the proofs of my credit card statement and the airline eticket.

I have sent 3 mails to Srilankan Airlines and have made calls which have not been replied/answered to satisfaction. I am just being asked to call other numbers. I have spent lots of energy (time, effort) and monetary (phone calls) in pursuing this case.

Request you to please discipline them and help me get back my money.

The booking reference number of airline are in the attached with the date of travel. Requesting justice here. My cell phone number is [protected] and my email id is [protected]@gmail.com

[protected] Forwarded message[protected]
From: Yogesh Rao <[protected]@gmail.com>
Date: Wed, Dec 29, 2010 at 11:33 AM
Subject: Discrepancy in ticket amount
To: [protected]@srilankan.aero



Dear Concerned Person,

Please find the booking reference number EUGTBS. Attached the e-ticket, release & Indemnity and my credit card print screen for the same. The transaction was done using my visa credit card # [protected]
The amount in the ticket specifies the charge as INR 13,594/-. However, as per my credit card statement actual charged amount INR 14,413.57/-

Kindly explain-
1. The reason for this discrepancy of amount INR 819.57.
2. Your e-ticket states the amount in INR very clearly. Hence USD to INR exchange rate has been taken care of. Then why is the passenger kept in the dark about the ticket amount. This is a breach by your booking website.

Request you to kindly refund the remaining amount back to my credit card so as to avert any legal proceedings by me here in India on an Srilankan Airlines.


kind regards
Yogesh

I had tentatively booked 4 tickets from singapore to chennai for the 20th of januery 2011 on 23rd dec 2010 for about rs 8862 . The concerned officer had promised to wait till 24 dec 2011 4pm for us to make payments. He had also gives a print of our booking. When we approached them with cash before the deadline of 4pm on 24th, we were told that we will have to pay rs 13000 for the same tickets. They accepted that our booking was made but claim that the singapore office has cancelled our booking.Please suggest how i can take legal action against Srilankan airlines. I have already booked ourselves on an alternative flight by paying a higher cost. also i have lost an entire day in arguing and discussing with the concerned officers.
PLEASE SUGGEST. MY EMAIL ID IS [protected]@gmail.com

Dear sir


My pf no is TN/ 11247/ 186 and i have submitted my Pf withdrawl form at chennai
office on 13aug2009 ,still i haven`t received my pf amount .


Please do the needful.

Hi,
I was on the tour of Maldives in December '08. While coming back from Male, I took Srilankan airlines flight to Colombo. I landed in Colombo around midnight and carried on to hotel where I found out in the morning that a lot of stuff had been stolen from my check in baggage. I complained at the airport and I was assured that if I followed the process, my damage would be reimbursed. I followed their process and gave them every detail they asked for. I claimed for around Rs 30, 000 (INR) for everything which was less than a month old and they offered me Rs 2, 000 (INR) as compensation. I refused to take it and since there has been no communication. I'm highly dissatisfied with this airlines and would like to know where can I fight for justice?
Thanks,
Himanshu