SriLankan Airlines Complaints & Reviews

I traveled through srilankan airlines (Business class) on friday from doha to tiruchirappalli, what i felt is your service is getting bad to worse.
Food provided was pathetic and treatment of a business class passenger was not up to the mark.
It took me almost more than 40 minutes to collect my luggage after the completion of immigration.
This is how it is nowadays to travel with your airlines.
So i expect some improvement from your side...

My name is dcr rajan and my flysmiles no is ul[protected]
I traveled to india for a wedding on[protected] and returned on[protected] via madurai airport
I am silver card member and have amex card as well as standard chartered card srilankan airlines platinum card
At the madurai airport the checking in officer informed me that according to the system i am a classic member and not entitled to addl 12 kg baggage allowance. I showed him both my credit cards but he insisted that he is only a checking in officer and he can only go by what is in the system and he cannot help me in anyway.
I need not pay such high card fees and be refused what i am entitled for
I have to go for weddings in june and august this year and do not wish to have the same sour experience back again

In these circumstances please change my membership to silver in the system to avert unnecessary issues at the madurai/chennai airports
Thanks and regards, rajan dcr

To whom it may concern.

I made a complain on 27th of march about my suit case which was broken, one of your agent called and informed me that it had been approved to be refund and i would receive 100 usd. That suitcase cost more than 450 usd and it is not even older than 2 years and i think it is really not good and please review and revert back to me. You will find the reference below:

Mleul10046/27

Thanks.

Kind regards,

Syed zaheed

Asst. [protected]@ayadamaldives.com
Mobile: +[protected]

I send the mail out on 8th april, second follow up mail on 12th april but till today i did not get any response! This is absolutely not customer care!! I even called one of your college and mentioned that i travel frequently and will be travelling soon and i need urgently my suitcase!!!

My name is supratim dey. I travelled from abu dhabi to colombo on16 th jan 2018 at 23:00. Economy class ;seat 33a;ul 208;etkt[protected];
And colombo to kolkata on 17th jan 2018 at 08:25 ;economy class ; ul 187;etkt[protected]. But i couldnot get my one luggage & complained to the authority, but i couldnot get any response, plz take action against it & help me to return my belongings.

My mobile - samsung a8 was left behind accidentally in ul407 dt 28.03.2018 seat no 9b.

Approached transit services at colombo to retrieve it. The
Lady at the desk was rude and without checking, forced me to continue my journey and board the connecting flight to chennai although i informed to please help to get my phone back.

Kindly help me to get my phone.

I had the worst travel experience i ever had flying with most unprofessional third class airline called sri lankan... This stupid airline ruined my whole trip. Sri lankan was just connecting flight from cmb to sin bothways while all other airlines; china eastern, delta force and united airlines showed their professionallism and standards in aviation industry. My travel and tickets arranged by united nations environment program. On first date i was unable to check in since sri lankan said system not recognizing my ticket. Had to re schedule my travel following day only the change did was selecting china eastern instead of sri lankan. Everything were fine. But i missed the morning session where top people in the world talk about marine litter issue.
Again on return sri lankan did not let me board in singapore i missed the flight. I had to complaint to the singapore airport management that my own country national carrier is not letting me board while everyone alse in the ticket (China eastern, delta force and united) had no issue. They had to "force" sri lankan to issue me a boarding pass in next flight..
A country heavily depent on tourism need a professional carrier to boost national economy. But their professionalism can be seen in nature and number of costomer complaints in the web.
https://www.tripadvisor.com/ShowTopic-g1-i10702-k8050828-Sr…
http://consumerboard.org/com…/srilankan-airlines-complaints…

I am making a formal complainant to civil aviation authority. I gues sri lankan airline is still in victorian era while other airlines in 21st century. No more traveling with sri lankan.

Compensation letter for flight delayed

Magesh. K
Magesh. Caplin&gmail.com
+[protected]
Srilankan airlines
[protected]
Dear sir/madam,
I am writing to you regarding flight ul128. My booking reference for this flight was o7u2yr.
This ul128 (Chennai to colombo) flight was scheduled to depart from chennai on[protected] at 16.05. But the flight was delayed for 2 hrs hours late and mean time my (Colombo to riyadh) flight ul265 was departed on[protected]:15 as per scheduled. Hence, we are requested to stayed in srilanka for 24 hrs for next day flight.
I am unable to re-join my work duty on sunday[protected] and our company detected my salary for 3 days (Include friday & saturday) as per company policy and i am seeking compensation under ec regulation 261/2004 for this delayed flight.
I am seeking compensation, depending on the length of your flight in kilometres
I look forward to hearing from you and would welcome a response within 7 days.
Yours faithfully,
Magesh k

I was a one of passenger who was flying back to Colombo from Jakarta at Indonesia on 18th January 2018, Flight Number Sri Lankan Airlines UL365, Seat 28H, While it was flying to Colombo I lost my money USD 12000, it was realized in airport after landing the aircraft at Katunayake Bandaranayake International Airport. Immediately I informed to Security unit at airport and asking to check all the CCTV covering units, According to the CCTV Feedback, these were nothing happened at Airport premises then after I was made a complain regarding this to Airport Police station, so that I am very very sure this was happened in the flight, because I was confirmed my money was available with me at Airport Jakarta before boding in to the flight, I kept all my money in my personal bag which was kept in the compartment over the my seat, this flight was so treble on that day because got 4 hours delayed after on boded passengers to the flight due to a technical fault, it was departured 4 hours delayed to the schedule time so I want to know what is Sri Lankan Airlines responsibility for this incident? I already made a complain over the phone to the Customer care unit but still there were not any feedback and action made for this, this is huge money I lost in on boding. According the Police and Airport security unit these is a chainees gangster set doing this theft in the flight, if Sri Lankan Airlines not taking responsibility for this incident and unable to provide safe flight to their passengers I have to make a call to aware all the media units and share this incident to all social medias. I need immediate respond.

Hi,

I am extremely disappointed with your services. I have booked a round trip ticket to tokyo from chennai via colombo. My departure from chennai was supposed to be at 20:55 (Dec 22, 2017) and i should have reached colombo by 22:15 (Same day). And i had plans for sightseeing in colombo (Near by places) during my transit stay at colombo.

When i approached srilankan airlines counter (Dec 22) i was informed that flight would be delayed by 3 hrs. Later i was informed that there were no seats available (Though i have confirmed tickets). Airlines rescheduled my departure to today (Dec 23) at 16:00. That spoiled my plan which i had for my transit. I am very much unhappy about this.

Again when i reached the srilankan airlines counter today at 14:00 (Dec 23), i was informed that there are no seats available (Second time). I was requested to take flight at 20:55 (Dec 23). And i was requested to wait till 17:30 to get lounge (Which is more than 3 hours).

My departure has been rescheduled twice besides having confirmed round trip tickets. My sight seeing plan during transit has been spoiled. I had to travel from hotel to airport and again from airport to hotel. I had to wait at counter for more than 3 hours to get lounge.

Is this the way to treat a passenger who travels international?

Because of this i am depressed physically and mentally. Please address my issue and provide me the right compensation.
Expecting your response

My booking reference: r45qdh

Note: this has been escalated to customer care and reference number is cmb/c/gw/261217/38192

After that no reply from them. Kindly do the needful

I have been traveling with srilankan ever since i can remember.
Flew business class with my parents from kuwait to bangalore. The service was excellent except colombo to bangalore (Ul173) on 6th nov, 2017 where this one air hostess could use some more training to behave with passengers. My father who is sick and old required some assistance which the staff was not ready for. While having his dinner he dropped a bread due to weakness. The stewardess made funny faces and pointed at the bread for him to pick it up. This is not the srilankan hospitality i know of.

Whenever i fly from colombo to karachi in economy the tray tables are very dirty. Looks like no one is cleaning them which is very unhygenic. The staff doesn't pay attention to it also and they are sometimes mean like not responding to you when you need something. Please look on to it and make sure the tray tables are clean. I will be giving positive feedback if they are clean next time. Thank you.

I have lost the one of my luggage at colombo airport while traveling from bangalore on 20th of december 2017.

I have been calling srilankan airline in colombo but didn’t get any response. Kindly retrieve my luggage.

I have attached the details below :

· flight no.: ul 172

· date : 20th december (21:05)

· tag no. : ul 765721/22/23/24/25/26/27/28/29/30/31/32, 765802. (Details of all checked in luggage)

· email: amritesh. [protected]@thebharathgroup.com

I am in contact with shailesh parekh (Shailesh. [protected]@srilankan.com) from srilankan airlines who first claim to find my luggage and then again said it was a different luggage. Now he is claiming my luggage was not registered.
Request you to take action against the employee for his clumsy, rude and non professional behavior and help me trace my luggage

My seat number 50g
Flight ul230
Boarded kuwait on 15 dec 2017 landed colombo on 16dec 2017

Besing a frequent traveller for 18 plus years on sri lankan to various destinations i have not have had serious issues the past several years. But this complaint is about a female cabin crew with the name tag ” ghani “ who was rude in a her address of passengers including myself, with commanding verbal attitude which was hostile, repugnant and highly unpleasant. As a flysmiles gold member during the last several years my allegiance to the airline is tightly knit with my sri lankan ethnicity as well. At the landing stage, this cabin crew demanded that i picked up my empty meal tray for her which tested my patience to the extremes

This unwelcome cabin crew attitude may trigger reciprocal responses from passesngers as well due to hostility and unwelcome and airlinenbrand degradation behavior.

I would request to discipline this staff with firm action from the airline management to avoid the already ‘in peril’ airline service from suffering further a downward spiral.

Sir,

1. I utilised the srilankan airlines air services on 08 november 17, my flight details are as under
Flight numbers : ul 605/ connecting ul197
Boarded on : 08 nov from melbourne
Baggage number : o 603 ul 069743

2. When i deboarded at igai on 09 nov 17, i was not handed over my baggage as it could not be traced it contains valuables which are required by me immediately, i contacted various officials at various levels, as the response from various places was poor i have been forced to write to you for assistance.

3. I hope at your position and designation you can be of great assistance to me in my hour of need. May i request you to please carry out tracking of this baggage at the earliest and inform me about the same. Hoping for a positive reply from your side.

4. Thanking you in anticipation and waiting for your acknowledgement.

My mother fly on 16th oct to uk from sri lanka [ticket number :[protected] ] confirmed for wheel chair. Airlines provide wheel chair at sl airport but fail to provide at uk airport. She walked from gate to exit point alone with the 7kg of hand bag. And also no one from airlines help to arrange to get luggage.
I already complaint through call, still no reply

Hello,
I had a journey from male to chennai via colombo on[protected] / 23-09/2017. During the journey i got my luggage torn. The representative jus told us that they can't help us out. This is not the way u handle the luggage. I would may be go for the consumer court for the mishandling the luggage. I have the photo added. Do check it out and revert back.

Thank you

My name mohamed rashid, today i visited your bahrain regarding credit card varification matter and i was attanded by your counter staff mrs tharang, the way she behaved to me was not at all in good manner as if i came to the office for bugging or some thing, i used to visit your office frequently repersenting our company for many purpose but this is the first time i faced such a behaviour and when i informed i will report the matter she behaved to me as you do what ever i can do. Our company issues most tickets for srilankan from cochin, vtz, mumbai, coimbatore, trichy etc,
I request you to consider the matter as an important matter

Sri lankan airlines such a bad experience! Ul230 from kuwait to sri lanka 24th august return 5th sep. Clinton croft and family


We recently took a sri lanka flight from kuwait on the 24th of august. To start the flight out they only served curry dishes on this particular flight and we where not able to order my 4 year old a kiddies meal before hand which meant with only curry on board he had no food to eat. As we opened our food trays we where shocked to see the level of dirt and left over food on the trays. Heaven knows when they where last cleaned. Even the airhostess was shocked. It was absolutely disgusting! In all my years of flyingi have never seen anything so gross.

Adding to the matter my inflight entertainment system was broken for the entire flight. No matter how many times it was reset. Also the headsets took about 5 different ones before we had one that worked. They ran out of blankets as well. Toilets where disgustingly dirty, with what i presume to be urine all over thr floor!. Overall the flight was just absolutely terriable and i hope my return wont be the same

We tried to complain through your website but each time after we have written the story we get kicked out.

We would love some investigation and feedback. We got back on the 5th of sep and i am hoping to fly on a clean plane!

I lost my iPhone in flight UL198 (seat no.17B) today in the morning.
As soon as I got down of the plane I realised that I left my phone on the seat. I rushed to my seat that very moment but there was no phone. The staff and cleaning team said that they found none. I am damn sure of leaving it behind on the seat. I reported it to the baggage services counter but to my dismal they said that they can't help me on it nor did they register my complaint. There is no one to help here. Phone if found, please contact at [protected]

Good evening
Last 26 the on june, we took a flight to colombo and then we had a conexión to jakarta, the first flight was delayed and we lost the conexión, plus our first night in jakarta with our first trip there.. We had to pass the night in a hotel in colombo and then take another flight to our destination.
So what do we have to do to get our money back?
Thank you.