SriLankan Airlines Complaints & Reviews

Dear sir/madam

We have travelled (My wife & 2 children) from india/chennai to singapore via colombo (Flight tickets copy attached) on 09/05/2018. After reaching singapore we noticed that one of our baggage in brown colour safari make is missing and we have given complaint on same day at singapore airport office called lost and found office (Copy attached).

We have called them many times for status of baggage but no response from them. Because of this my baggage missing i am forced to buy new clothing and luggage for my use (Purchase copy attached).

When i arrived on 17/05/2018 at colombo airport i have enquired at srilankan serives office they told us that we have verified in computer with your complaint number (Copy attached) still it is untraceable.

Then we have requested custom officer to allow us to verify the baggage room. With high respect custom officer allowed us to verify the unclaimed baggage room.

Me and my wife visited the room and it is very much available in room. I am really wondered without making any entry in computer in details how they are keeping baggage in unclaimed room.

Because of this careless service i have spent around 200 sgd for my usage (Bills copy attached).

I request you to kindly arrange for compensation/amount which i have spent because of this missing bag at the earliest.

K. Sivakumar, sbi [protected]

Dear Sir,
I booked for my travel to Chennai from Riyadh in your airlines, for the travel date 19 th June 2018 by the following flights With your booking reference as Booking reservation number: ‎MAXAFP
Riyadh to Colombo ETD 10.20 PM 19 th May 2018 PM Flight : UL 266 Booking Ref MAXAFP
Colombo to Chennai ETD 08.35 AM 20 th May 2018 PM Flight : UL 129 Booking Ref MAXAFP
The First flight was inordinately delayed at Riyadh and took off only at 3.50 AM on 20 th May amounting to a delay of more than 5 ½ hours. We wanted to cancel this ticket as we were afraid that there will be further delay and as such the connecting flight at Colombo to Chennai will be missed by us. But the booking clerk in the airport said as there are more than 78 Passengers in the flight to go to Chennai, the connecting flight will also be delayed to match and take these passengers to Chennai. He also gave us a wrong information that if we cancel it we will lose the entire amount. Basis this confirmation at the airport, we agreed to travel by bearing this inordinate delay. But to our surprise your airlines did not even provided water or snack to cope the delay and it was inhuman to treat me like this although I have reported while checking in that I am an hypertensive patient . As there was no food provided I could not take my medicine and my BP increased and I was suffering al through the travel to Colombo.

There was no msg or intimation about the delay and the steps taken by your airline at any point of time and all my requests to let us know and enquires were rudely turned down. I did not see business etiquette in the responses given by your airlines.

Upon very late arrival, at Colombo - after a big confrontation with your airlines, they accommodated me in UL 127 flight to Chennai that left Colombo at 1.40 PM on 20/9/2018. While boarding, I wanted a confirmation from your staff that my checked baggages are also loaded in to this aircraft, but to my surprise again a rude answer was given that it is the job of the airlines and they will take care, I need not worry. As I was tired with out food and medicine I did not have the stamina to argue with them and left the things to god. As expected by me, ON arrival at Chennai the baggage’s were missing. When I enquired they said that it will come by evening flight and promised that it will be door delivered. They asked for value of the baggage and I said it around 50000/= ( Fifty thousand each ) and totally 1.5 Lacs INR for all the three baggage. Your staff threatened that we should report only 50000/= In all other wise they will charge customs duty. I was wondering as how on earth airlines started charging duties from the passenger – again in view of my poor health that was detreating with out food and medicine, I was forced to sign the declaration for Rs 50000/-. Now they told us that we can either wait for another 5 hours to pick up or they will deliver. With out option we left the airport in vain.

To our harrow, the baggage did not arrive in the evening flight and all our fanatic approach to your airline were turned down and there was no proper response about the ware about of the baggage. I was compelled to spend around 25000/- ( twenty five thousand ) buy all the items like cloth cosmetics and bedding, Medicine etc as everything was in the checked in baggage.

As our calls were not responded, On the next day we went to airport again to enquire about our baggage and after the search of 4 hours in afternoon close to 1 Pm on 21/05/2018 the baggage’s were handed over to us in a broken condition. When we want to claim the damages no body in the airlines accept any responsibility and our letters in due course. Rather re directed us to make an online claim . All the three baggage was received in damaged conditions and its breakable contents also broke in side causing a considerable loss to us.

Photos of the broken baggage’s are attached

Hence for the harassments given to me by your airlines, and for the expenses incurred by us due to the in inordinate delay, and for the loss incurred by us due to breakage of baggage’s we claim 10000 US$ as a compensation failing which with we will approach the consumer court for a remedy and justice to us.

Kindly provide us with the proper compensation so that the legal battle can be avoided.

Sri lankan airways lost one baggage piece on 18 may 2018 flight from colombo to kochi which reached kochi at 1000hrs.
I lodged a complaint at kochi, signed all relevant papers and received the complaint number ul14761.
After that for last almost 34 hours i have tried all numbers provided by them to get status of my baggage but even on their 24 hrs helpline they keep transferring from one operator to another and the line cuts off. The local kochi office landline phone is also never picked up.
How do i get my luggage back and what compensation i can claim if they have lost my luggage?

I traveled through srilankan airlines (Business class) on friday from doha to tiruchirappalli, what i felt is your service is getting bad to worse.
Food provided was pathetic and treatment of a business class passenger was not up to the mark.
It took me almost more than 40 minutes to collect my luggage after the completion of immigration.
This is how it is nowadays to travel with your airlines.
So i expect some improvement from your side...

My name is dcr rajan and my flysmiles no is ul[protected]
I traveled to india for a wedding on[protected] and returned on[protected] via madurai airport
I am silver card member and have amex card as well as standard chartered card srilankan airlines platinum card
At the madurai airport the checking in officer informed me that according to the system i am a classic member and not entitled to addl 12 kg baggage allowance. I showed him both my credit cards but he insisted that he is only a checking in officer and he can only go by what is in the system and he cannot help me in anyway.
I need not pay such high card fees and be refused what i am entitled for
I have to go for weddings in june and august this year and do not wish to have the same sour experience back again

In these circumstances please change my membership to silver in the system to avert unnecessary issues at the madurai/chennai airports
Thanks and regards, rajan dcr

To whom it may concern.

I made a complain on 27th of march about my suit case which was broken, one of your agent called and informed me that it had been approved to be refund and i would receive 100 usd. That suitcase cost more than 450 usd and it is not even older than 2 years and i think it is really not good and please review and revert back to me. You will find the reference below:

Mleul10046/27

Thanks.

Kind regards,

Syed zaheed

Asst. [protected]@ayadamaldives.com
Mobile: +[protected]

I send the mail out on 8th april, second follow up mail on 12th april but till today i did not get any response! This is absolutely not customer care!! I even called one of your college and mentioned that i travel frequently and will be travelling soon and i need urgently my suitcase!!!

My name is supratim dey. I travelled from abu dhabi to colombo on16 th jan 2018 at 23:00. Economy class ;seat 33a;ul 208;etkt[protected];
And colombo to kolkata on 17th jan 2018 at 08:25 ;economy class ; ul 187;etkt[protected]. But i couldnot get my one luggage & complained to the authority, but i couldnot get any response, plz take action against it & help me to return my belongings.

My mobile - samsung a8 was left behind accidentally in ul407 dt 28.03.2018 seat no 9b.

Approached transit services at colombo to retrieve it. The
Lady at the desk was rude and without checking, forced me to continue my journey and board the connecting flight to chennai although i informed to please help to get my phone back.

Kindly help me to get my phone.

I had the worst travel experience i ever had flying with most unprofessional third class airline called sri lankan... This stupid airline ruined my whole trip. Sri lankan was just connecting flight from cmb to sin bothways while all other airlines; china eastern, delta force and united airlines showed their professionallism and standards in aviation industry. My travel and tickets arranged by united nations environment program. On first date i was unable to check in since sri lankan said system not recognizing my ticket. Had to re schedule my travel following day only the change did was selecting china eastern instead of sri lankan. Everything were fine. But i missed the morning session where top people in the world talk about marine litter issue.
Again on return sri lankan did not let me board in singapore i missed the flight. I had to complaint to the singapore airport management that my own country national carrier is not letting me board while everyone alse in the ticket (China eastern, delta force and united) had no issue. They had to "force" sri lankan to issue me a boarding pass in next flight..
A country heavily depent on tourism need a professional carrier to boost national economy. But their professionalism can be seen in nature and number of costomer complaints in the web.
https://www.tripadvisor.com/ShowTopic-g1-i10702-k8050828-Sr…
http://consumerboard.org/com…/srilankan-airlines-complaints…

I am making a formal complainant to civil aviation authority. I gues sri lankan airline is still in victorian era while other airlines in 21st century. No more traveling with sri lankan.

Compensation letter for flight delayed

Magesh. K
Magesh. Caplin&gmail.com
+[protected]
Srilankan airlines
[protected]
Dear sir/madam,
I am writing to you regarding flight ul128. My booking reference for this flight was o7u2yr.
This ul128 (Chennai to colombo) flight was scheduled to depart from chennai on[protected] at 16.05. But the flight was delayed for 2 hrs hours late and mean time my (Colombo to riyadh) flight ul265 was departed on[protected]:15 as per scheduled. Hence, we are requested to stayed in srilanka for 24 hrs for next day flight.
I am unable to re-join my work duty on sunday[protected] and our company detected my salary for 3 days (Include friday & saturday) as per company policy and i am seeking compensation under ec regulation 261/2004 for this delayed flight.
I am seeking compensation, depending on the length of your flight in kilometres
I look forward to hearing from you and would welcome a response within 7 days.
Yours faithfully,
Magesh k

I was a one of passenger who was flying back to Colombo from Jakarta at Indonesia on 18th January 2018, Flight Number Sri Lankan Airlines UL365, Seat 28H, While it was flying to Colombo I lost my money USD 12000, it was realized in airport after landing the aircraft at Katunayake Bandaranayake International Airport. Immediately I informed to Security unit at airport and asking to check all the CCTV covering units, According to the CCTV Feedback, these were nothing happened at Airport premises then after I was made a complain regarding this to Airport Police station, so that I am very very sure this was happened in the flight, because I was confirmed my money was available with me at Airport Jakarta before boding in to the flight, I kept all my money in my personal bag which was kept in the compartment over the my seat, this flight was so treble on that day because got 4 hours delayed after on boded passengers to the flight due to a technical fault, it was departured 4 hours delayed to the schedule time so I want to know what is Sri Lankan Airlines responsibility for this incident? I already made a complain over the phone to the Customer care unit but still there were not any feedback and action made for this, this is huge money I lost in on boding. According the Police and Airport security unit these is a chainees gangster set doing this theft in the flight, if Sri Lankan Airlines not taking responsibility for this incident and unable to provide safe flight to their passengers I have to make a call to aware all the media units and share this incident to all social medias. I need immediate respond.

Hi,

I am extremely disappointed with your services. I have booked a round trip ticket to tokyo from chennai via colombo. My departure from chennai was supposed to be at 20:55 (Dec 22, 2017) and i should have reached colombo by 22:15 (Same day). And i had plans for sightseeing in colombo (Near by places) during my transit stay at colombo.

When i approached srilankan airlines counter (Dec 22) i was informed that flight would be delayed by 3 hrs. Later i was informed that there were no seats available (Though i have confirmed tickets). Airlines rescheduled my departure to today (Dec 23) at 16:00. That spoiled my plan which i had for my transit. I am very much unhappy about this.

Again when i reached the srilankan airlines counter today at 14:00 (Dec 23), i was informed that there are no seats available (Second time). I was requested to take flight at 20:55 (Dec 23). And i was requested to wait till 17:30 to get lounge (Which is more than 3 hours).

My departure has been rescheduled twice besides having confirmed round trip tickets. My sight seeing plan during transit has been spoiled. I had to travel from hotel to airport and again from airport to hotel. I had to wait at counter for more than 3 hours to get lounge.

Is this the way to treat a passenger who travels international?

Because of this i am depressed physically and mentally. Please address my issue and provide me the right compensation.
Expecting your response

My booking reference: r45qdh

Note: this has been escalated to customer care and reference number is cmb/c/gw/261217/38192

After that no reply from them. Kindly do the needful

I have been traveling with srilankan ever since i can remember.
Flew business class with my parents from kuwait to bangalore. The service was excellent except colombo to bangalore (Ul173) on 6th nov, 2017 where this one air hostess could use some more training to behave with passengers. My father who is sick and old required some assistance which the staff was not ready for. While having his dinner he dropped a bread due to weakness. The stewardess made funny faces and pointed at the bread for him to pick it up. This is not the srilankan hospitality i know of.

Whenever i fly from colombo to karachi in economy the tray tables are very dirty. Looks like no one is cleaning them which is very unhygenic. The staff doesn't pay attention to it also and they are sometimes mean like not responding to you when you need something. Please look on to it and make sure the tray tables are clean. I will be giving positive feedback if they are clean next time. Thank you.

I have lost the one of my luggage at colombo airport while traveling from bangalore on 20th of december 2017.

I have been calling srilankan airline in colombo but didn’t get any response. Kindly retrieve my luggage.

I have attached the details below :

· flight no.: ul 172

· date : 20th december (21:05)

· tag no. : ul 765721/22/23/24/25/26/27/28/29/30/31/32, 765802. (Details of all checked in luggage)

· email: amritesh. [protected]@thebharathgroup.com

I am in contact with shailesh parekh (Shailesh. [protected]@srilankan.com) from srilankan airlines who first claim to find my luggage and then again said it was a different luggage. Now he is claiming my luggage was not registered.
Request you to take action against the employee for his clumsy, rude and non professional behavior and help me trace my luggage

My seat number 50g
Flight ul230
Boarded kuwait on 15 dec 2017 landed colombo on 16dec 2017

Besing a frequent traveller for 18 plus years on sri lankan to various destinations i have not have had serious issues the past several years. But this complaint is about a female cabin crew with the name tag ” ghani “ who was rude in a her address of passengers including myself, with commanding verbal attitude which was hostile, repugnant and highly unpleasant. As a flysmiles gold member during the last several years my allegiance to the airline is tightly knit with my sri lankan ethnicity as well. At the landing stage, this cabin crew demanded that i picked up my empty meal tray for her which tested my patience to the extremes

This unwelcome cabin crew attitude may trigger reciprocal responses from passesngers as well due to hostility and unwelcome and airlinenbrand degradation behavior.

I would request to discipline this staff with firm action from the airline management to avoid the already ‘in peril’ airline service from suffering further a downward spiral.

Sir,

1. I utilised the srilankan airlines air services on 08 november 17, my flight details are as under
Flight numbers : ul 605/ connecting ul197
Boarded on : 08 nov from melbourne
Baggage number : o 603 ul 069743

2. When i deboarded at igai on 09 nov 17, i was not handed over my baggage as it could not be traced it contains valuables which are required by me immediately, i contacted various officials at various levels, as the response from various places was poor i have been forced to write to you for assistance.

3. I hope at your position and designation you can be of great assistance to me in my hour of need. May i request you to please carry out tracking of this baggage at the earliest and inform me about the same. Hoping for a positive reply from your side.

4. Thanking you in anticipation and waiting for your acknowledgement.

My mother fly on 16th oct to uk from sri lanka [ticket number :[protected] ] confirmed for wheel chair. Airlines provide wheel chair at sl airport but fail to provide at uk airport. She walked from gate to exit point alone with the 7kg of hand bag. And also no one from airlines help to arrange to get luggage.
I already complaint through call, still no reply

Hello,
I had a journey from male to chennai via colombo on[protected] / 23-09/2017. During the journey i got my luggage torn. The representative jus told us that they can't help us out. This is not the way u handle the luggage. I would may be go for the consumer court for the mishandling the luggage. I have the photo added. Do check it out and revert back.

Thank you

My name mohamed rashid, today i visited your bahrain regarding credit card varification matter and i was attanded by your counter staff mrs tharang, the way she behaved to me was not at all in good manner as if i came to the office for bugging or some thing, i used to visit your office frequently repersenting our company for many purpose but this is the first time i faced such a behaviour and when i informed i will report the matter she behaved to me as you do what ever i can do. Our company issues most tickets for srilankan from cochin, vtz, mumbai, coimbatore, trichy etc,
I request you to consider the matter as an important matter