SriLankan Airlines Complaints & Reviews

My mobile - samsung a8 was left behind accidentally in ul407 dt 28.03.2018 seat no 9b.

Approached transit services at colombo to retrieve it. The
Lady at the desk was rude and without checking, forced me to continue my journey and board the connecting flight to chennai although i informed to please help to get my phone back.

Kindly help me to get my phone.

I had the worst travel experience i ever had flying with most unprofessional third class airline called sri lankan... This stupid airline ruined my whole trip. Sri lankan was just connecting flight from cmb to sin bothways while all other airlines; china eastern, delta force and united airlines showed their professionallism and standards in aviation industry. My travel and tickets arranged by united nations environment program. On first date i was unable to check in since sri lankan said system not recognizing my ticket. Had to re schedule my travel following day only the change did was selecting china eastern instead of sri lankan. Everything were fine. But i missed the morning session where top people in the world talk about marine litter issue.
Again on return sri lankan did not let me board in singapore i missed the flight. I had to complaint to the singapore airport management that my own country national carrier is not letting me board while everyone alse in the ticket (China eastern, delta force and united) had no issue. They had to "force" sri lankan to issue me a boarding pass in next flight..
A country heavily depent on tourism need a professional carrier to boost national economy. But their professionalism can be seen in nature and number of costomer complaints in the web.
https://www.tripadvisor.com/ShowTopic-g1-i10702-k8050828-Sr…
http://consumerboard.org/com…/srilankan-airlines-complaints…

I am making a formal complainant to civil aviation authority. I gues sri lankan airline is still in victorian era while other airlines in 21st century. No more traveling with sri lankan.

Compensation letter for flight delayed

Magesh. K
Magesh. Caplin&gmail.com
+[protected]
Srilankan airlines
[protected]
Dear sir/madam,
I am writing to you regarding flight ul128. My booking reference for this flight was o7u2yr.
This ul128 (Chennai to colombo) flight was scheduled to depart from chennai on[protected] at 16.05. But the flight was delayed for 2 hrs hours late and mean time my (Colombo to riyadh) flight ul265 was departed on[protected]:15 as per scheduled. Hence, we are requested to stayed in srilanka for 24 hrs for next day flight.
I am unable to re-join my work duty on sunday[protected] and our company detected my salary for 3 days (Include friday & saturday) as per company policy and i am seeking compensation under ec regulation 261/2004 for this delayed flight.
I am seeking compensation, depending on the length of your flight in kilometres
I look forward to hearing from you and would welcome a response within 7 days.
Yours faithfully,
Magesh k

I was a one of passenger who was flying back to Colombo from Jakarta at Indonesia on 18th January 2018, Flight Number Sri Lankan Airlines UL365, Seat 28H, While it was flying to Colombo I lost my money USD 12000, it was realized in airport after landing the aircraft at Katunayake Bandaranayake International Airport. Immediately I informed to Security unit at airport and asking to check all the CCTV covering units, According to the CCTV Feedback, these were nothing happened at Airport premises then after I was made a complain regarding this to Airport Police station, so that I am very very sure this was happened in the flight, because I was confirmed my money was available with me at Airport Jakarta before boding in to the flight, I kept all my money in my personal bag which was kept in the compartment over the my seat, this flight was so treble on that day because got 4 hours delayed after on boded passengers to the flight due to a technical fault, it was departured 4 hours delayed to the schedule time so I want to know what is Sri Lankan Airlines responsibility for this incident? I already made a complain over the phone to the Customer care unit but still there were not any feedback and action made for this, this is huge money I lost in on boding. According the Police and Airport security unit these is a chainees gangster set doing this theft in the flight, if Sri Lankan Airlines not taking responsibility for this incident and unable to provide safe flight to their passengers I have to make a call to aware all the media units and share this incident to all social medias. I need immediate respond.

Hi,

I am extremely disappointed with your services. I have booked a round trip ticket to tokyo from chennai via colombo. My departure from chennai was supposed to be at 20:55 (Dec 22, 2017) and i should have reached colombo by 22:15 (Same day). And i had plans for sightseeing in colombo (Near by places) during my transit stay at colombo.

When i approached srilankan airlines counter (Dec 22) i was informed that flight would be delayed by 3 hrs. Later i was informed that there were no seats available (Though i have confirmed tickets). Airlines rescheduled my departure to today (Dec 23) at 16:00. That spoiled my plan which i had for my transit. I am very much unhappy about this.

Again when i reached the srilankan airlines counter today at 14:00 (Dec 23), i was informed that there are no seats available (Second time). I was requested to take flight at 20:55 (Dec 23). And i was requested to wait till 17:30 to get lounge (Which is more than 3 hours).

My departure has been rescheduled twice besides having confirmed round trip tickets. My sight seeing plan during transit has been spoiled. I had to travel from hotel to airport and again from airport to hotel. I had to wait at counter for more than 3 hours to get lounge.

Is this the way to treat a passenger who travels international?

Because of this i am depressed physically and mentally. Please address my issue and provide me the right compensation.
Expecting your response

My booking reference: r45qdh

Note: this has been escalated to customer care and reference number is cmb/c/gw/261217/38192

After that no reply from them. Kindly do the needful

I have been traveling with srilankan ever since i can remember.
Flew business class with my parents from kuwait to bangalore. The service was excellent except colombo to bangalore (Ul173) on 6th nov, 2017 where this one air hostess could use some more training to behave with passengers. My father who is sick and old required some assistance which the staff was not ready for. While having his dinner he dropped a bread due to weakness. The stewardess made funny faces and pointed at the bread for him to pick it up. This is not the srilankan hospitality i know of.

Whenever i fly from colombo to karachi in economy the tray tables are very dirty. Looks like no one is cleaning them which is very unhygenic. The staff doesn't pay attention to it also and they are sometimes mean like not responding to you when you need something. Please look on to it and make sure the tray tables are clean. I will be giving positive feedback if they are clean next time. Thank you.

I have lost the one of my luggage at colombo airport while traveling from bangalore on 20th of december 2017.

I have been calling srilankan airline in colombo but didn’t get any response. Kindly retrieve my luggage.

I have attached the details below :

· flight no.: ul 172

· date : 20th december (21:05)

· tag no. : ul 765721/22/23/24/25/26/27/28/29/30/31/32, 765802. (Details of all checked in luggage)

· email: amritesh. [protected]@thebharathgroup.com

I am in contact with shailesh parekh (Shailesh. [protected]@srilankan.com) from srilankan airlines who first claim to find my luggage and then again said it was a different luggage. Now he is claiming my luggage was not registered.
Request you to take action against the employee for his clumsy, rude and non professional behavior and help me trace my luggage

My seat number 50g
Flight ul230
Boarded kuwait on 15 dec 2017 landed colombo on 16dec 2017

Besing a frequent traveller for 18 plus years on sri lankan to various destinations i have not have had serious issues the past several years. But this complaint is about a female cabin crew with the name tag ” ghani “ who was rude in a her address of passengers including myself, with commanding verbal attitude which was hostile, repugnant and highly unpleasant. As a flysmiles gold member during the last several years my allegiance to the airline is tightly knit with my sri lankan ethnicity as well. At the landing stage, this cabin crew demanded that i picked up my empty meal tray for her which tested my patience to the extremes

This unwelcome cabin crew attitude may trigger reciprocal responses from passesngers as well due to hostility and unwelcome and airlinenbrand degradation behavior.

I would request to discipline this staff with firm action from the airline management to avoid the already ‘in peril’ airline service from suffering further a downward spiral.

Sir,

1. I utilised the srilankan airlines air services on 08 november 17, my flight details are as under
Flight numbers : ul 605/ connecting ul197
Boarded on : 08 nov from melbourne
Baggage number : o 603 ul 069743

2. When i deboarded at igai on 09 nov 17, i was not handed over my baggage as it could not be traced it contains valuables which are required by me immediately, i contacted various officials at various levels, as the response from various places was poor i have been forced to write to you for assistance.

3. I hope at your position and designation you can be of great assistance to me in my hour of need. May i request you to please carry out tracking of this baggage at the earliest and inform me about the same. Hoping for a positive reply from your side.

4. Thanking you in anticipation and waiting for your acknowledgement.

My mother fly on 16th oct to uk from sri lanka [ticket number :[protected] ] confirmed for wheel chair. Airlines provide wheel chair at sl airport but fail to provide at uk airport. She walked from gate to exit point alone with the 7kg of hand bag. And also no one from airlines help to arrange to get luggage.
I already complaint through call, still no reply

Hello,
I had a journey from male to chennai via colombo on[protected] / 23-09/2017. During the journey i got my luggage torn. The representative jus told us that they can't help us out. This is not the way u handle the luggage. I would may be go for the consumer court for the mishandling the luggage. I have the photo added. Do check it out and revert back.

Thank you

My name mohamed rashid, today i visited your bahrain regarding credit card varification matter and i was attanded by your counter staff mrs tharang, the way she behaved to me was not at all in good manner as if i came to the office for bugging or some thing, i used to visit your office frequently repersenting our company for many purpose but this is the first time i faced such a behaviour and when i informed i will report the matter she behaved to me as you do what ever i can do. Our company issues most tickets for srilankan from cochin, vtz, mumbai, coimbatore, trichy etc,
I request you to consider the matter as an important matter

Sri lankan airlines such a bad experience! Ul230 from kuwait to sri lanka 24th august return 5th sep. Clinton croft and family


We recently took a sri lanka flight from kuwait on the 24th of august. To start the flight out they only served curry dishes on this particular flight and we where not able to order my 4 year old a kiddies meal before hand which meant with only curry on board he had no food to eat. As we opened our food trays we where shocked to see the level of dirt and left over food on the trays. Heaven knows when they where last cleaned. Even the airhostess was shocked. It was absolutely disgusting! In all my years of flyingi have never seen anything so gross.

Adding to the matter my inflight entertainment system was broken for the entire flight. No matter how many times it was reset. Also the headsets took about 5 different ones before we had one that worked. They ran out of blankets as well. Toilets where disgustingly dirty, with what i presume to be urine all over thr floor!. Overall the flight was just absolutely terriable and i hope my return wont be the same

We tried to complain through your website but each time after we have written the story we get kicked out.

We would love some investigation and feedback. We got back on the 5th of sep and i am hoping to fly on a clean plane!

I lost my iPhone in flight UL198 (seat no.17B) today in the morning.
As soon as I got down of the plane I realised that I left my phone on the seat. I rushed to my seat that very moment but there was no phone. The staff and cleaning team said that they found none. I am damn sure of leaving it behind on the seat. I reported it to the baggage services counter but to my dismal they said that they can't help me on it nor did they register my complaint. There is no one to help here. Phone if found, please contact at [protected]

Good evening
Last 26 the on june, we took a flight to colombo and then we had a conexión to jakarta, the first flight was delayed and we lost the conexión, plus our first night in jakarta with our first trip there.. We had to pass the night in a hotel in colombo and then take another flight to our destination.
So what do we have to do to get our money back?
Thank you.

Hi,

I, Balbeer Singh Chhabada (Ticket Number[protected] had taken a flight with itinerary Miami - Doha - Colombo - Chennai. I boarded the Miami flight on 6th May and had one checked in luggage (QR775386). When I arrived in Chennai on 8th May, I was told that the airlines had left my checked-in luggage in Doha by mistake.

I would like to bring to your attention that I am visiting India just for my work visa stamping. The checked in luggage that I mentioned above is a small blue suitcase weighing 11 kgs. It has all my educational qualification certificates, work experience certificates, my visa documents. Getting those documents on time is highly important to me. I made this very clear to the airline representative in Chennai and she assured me that my luggage will be tracked and sent to my Mumbai address in 2 days. I called up the airline today after 24 hours and I was told that they are still tracing my suitcase.

I am deeply disappointed by the lack of empathy and the casual way these things are being handled. If I do not get my documents on time, it will have an implication on my visa timeline and most certainly adversely affect my career. I plead you to get my luggage traced and shipped to me immediately.

Not to mention that I was left without a single piece of cloth as all my stuff was in my checked in luggage. This has led to me running around unnecessarily to buy clothes and toiletries when I should be spending time on the visa.Thanks!!

I was recently travelled using this airlines from chennai to doha... Really i am not happy with these airlines..!!!
While at luggage collection, i was found my luggage bag damaged very badly due to mishandling/rough handling.
There is no proper response from helpdesk too for this incident.!!

Kindly look on the luggage shifting section, i belive they are handling very badly while shifting

I had left my iPhone 7 in the magazine rack in front of my seat ( 61 H/K - whichever was the window seat). I realised this after the flight landed and we had completed immigration. We were told that there is no issue and to wait for the airline ground staff who would just get it for us. We met with the ground staff and after making us wait for over 30 minutes saying they are calling the security person in charge of the aircraft around 5 times, each time repeating the same message to the person at the other end as if it were new information. After this feeble attempt they told us the phone wasn't there. I am a 100% certain of where the phone was. It was clearly stolen by the staff as we had told them the seat number and all details. This is extremely disappointing from an airline we fly so often and for so many years! We had complained to known people at Chennai customs who asked us not to lodge a formal complaint and they will try to find out internally but they have had no luck with the team in Chennai. The arrivals area does not even have a Sri Lankan airlines office. I've tried to fill in the feedback form but am unable to submit ( http://www.srilankan.com/a/coporate/
ComplainFeedback). Everyone else I know who has left behind a phone or any other belonging on an international flight has got it back with other airlines. I guess Sri Lankan airlines just doesn't care about customers.

I, biju z. George holder of confirmed economy ticket from dammam to colombo on 13th april, 2017 (Booking ref. No. 4knnlj) was to reach trivandrum on 14th april, 2017 by your carrier ul264 & ul161. Unfortunately we were stranded at dammam until 14th april late evening because of your sudden cancellation of the above fleet due to reasons best known to u & not clear to us till now. I had planned my very short vacation & trip of 1 week to india with srilankan to be with my family for good friday & easter but because of your untimely cancellation of above flights, i could reach to my family in trivandrum only on 16th april by 2.45 am with lot of stress, fatigue & mental turmoil faced during the trip & to my second surprise that my check-in baggages (2 pieces) have not reached yet here in trivandrum although we were assured by srilankan authorities in dammam that we will receive the baggages in trivandrum by the time we reach there.

By this, i would like to put certains facts on record for the srilankan management to be aware & take immediate corrective action
1. The managing of the above situation by the airlines staff in dammam was totally pathetic and not planned & coordinated well resulting in a big delay in organizing a next working alternative for the passengers to reach their destinations.in the proces we had lost more than 2.5 days in transit for no fault of ours & i personally could not be in time for joining my family for this holy week of good friday & also easter (Reached morning of easter sunday highly tired with no proper rest & sleep) for my scheduled short visit of 1 week to india.
2. We were put in a hotel in dammam on 14th early morning & were assured that we will be flown out by afternoon/ early evening same day but this assurances was never kept by srilankan & finally we were taken by bus at 8 pm on friday via the causeway to bahrain for catching the srilankan flight at 10.20 pm with the assurances that flight will not depart until all passengers are boarded even if there is delay in causeway for visa formalities, only to our utter surprise we discovered the flight departed already and we were left stranded in bahrain airport from 11.30 pm with lot of confusions, fatigue, stress & harsh talks and also with no refreshments provided including stay for us. We remained without food for more than 14 hours from 14th evening until 15th evening which had kept us more tired & stressed out.
3. We had to go through uncertain period henceforth, until the airlines could manage an alternative airlines to fly us out & my return flight was booked by kuwait airways to trivandrum via kuwait which was at 1.10 pm on 15th april with no food & accomodation provided by airlines aswe were left stranded in the airport waiting for the flight to fly us out.
4. After reaching trivandrum today morning to add to another mis-managed operations we were told that our check-in baggages have not arrived yet & when i checked with the airlines here in trivandrum an hour ago we were told that the baggages are in colombo & there is no clear schedule given when it will be shifted to trivandrum.
5. This has complicated the whole process as i am here on a short visit & i will be going to my parents place in cochin tomorrow evening & will fly out from cochin back to dammam within next couple of days and i do not have any personal belongings including my clothing, under garments & toilerties to wear as they are in my checked baggages which is yet to be received from srilankan airlines.
6. Moreover i need to get my checked-in bagage today & not later than tomorrow morning in order to continue with my travel to cochin tomorow evening.
7. I would like to higlight the fact that i have been travelling with srilankan for a long time since & this trip was the worst of the lot with no proper, timely help & support from the airlines authorities & to add it to all i have lost my valuable 3 days of my short vacation& i need to be compensated for this big loss & discomfort meted to us solely attributed to the fault of airlines.

By this mail, i request you to take immediate, suitable action to correct the gaps & to get my check-in baggages by tomorrow morning without fail. Otherwise i will be forced to go legally through airports authority for getting the required support. Your immediate response is awaited in return.

Thanks