St Courier — Consignment not received on time and no proper response

Address:

Pallavaram Chennai

I have dropped an shipment on 11-Sep-2022 from Dubai UAE to Chennai and still my package is not yet received.
I have teried to reach out several times to the regional headoffice of ST cargo at Pallavaram and there is no proper response.
They are making false promises as my promised delivery date was 25 to 30days but its been more than 50 days still my package has not been received.

Consignment no :[protected]
Consigner name : Mohamed Rizwan Kareem
Consignee name : Sara Kareem
Weight : 13.6 Kg

Please take necessary actions on this as this is an fraudulent service activity and not an ideal customer service.