Standard Chartered Bank — credit card - [protected]

Address:

560096

Hello Team,

I regret to inform that Standard Chartered customer care was inefficient to solve my query.
I'm receiving the credit card statement of negative 1738/- every month to my residential address which was closed in 2014.
When I called Customer care they were not helpful as none of my details matched with the existing account details. Its obvious as I don't use the same contact number.
So I was advised to email customer care & from June 27 till date I haven't received any resolution at all.
All I want to know if DD can be issued for 1738/- or can they activate my credit card as I'm trying to build my credit score.
This is amount is reflecting as negative on all of the Credit Bureaus - Cibil, Experian, CRIF & Equifax.
I have given new contact details 3 times & to update my records as expected Customer care failed to update my details & I have been asked to wait.
I didn't know it would take nearly 30days to solve my query.

Please take necessary actions against Customer care & help me in removing this negative amount on the card.

Either you can send the DD or you can activate my card with the details I'm providing

Old details:
Name: Usha A Aralumallige
DOB: 30/12/1979 (note: DOB on PAN Card was 29/12/2019 which was updated to 30/12/1979)
PAN: AAXPU1394C
PHone # [protected] (not using now)
Address: 273, 7th cross, Saraswathipuram, Nandini Layout, Bangalore 560096

Details to update in your records:
Name: Usha Aralumallige
DOB: 30/12/1979
PAN: AAXPU1394C
PHone: [protected] / [protected]
Address: 274, 7th cross, Saraswathipuram, Nandini Layout, Bangalore 560096

Let me know if I'm missing any details here. Expecting speedy resolution.

Thanks
Usha