Standard Chartered Bank — Refund not processed.

I have placed an Order ID: BNOO[protected]. Order Placed on : Sun 18 Apr 2021, 06:06 pm and Payment was also done through PhonePe and it was successful. We got the delivery today on 21st April at 7AM however the delivery agent is asking for full payment and says the payment is not done. I have checked my Account statement and amount 1804.46 got deducted from my account. The PhonePe app also shows the transaction was successful.

Bigbasket mentioned that the refund of 1806 will be initiated and with 7 days. But i have to make payment for the deliverables. So i did another payment on 21st April of 1836. I got confirmation from Big Basket that they have received the amount.

I called BigBasket after few days and they confirmed that refund was initiated on 24 April.

Now it's 29th June 2021 and I'm still waiting for the refund. I have been following up by Big Basket and Standard Chartered Bank for last 2 months. But as results nothing happened.
I have plenty of emails and their acknowledgement as proof. If you can help. That will be really great.

Complaint is against : Standard Chartered Bank and Big Basket both

Anuj Sharma
[protected]