Standard Chartered Bank — settled my outstanding loan-not receiving my original house documents

Address:

600024

Iam Manojkrishna residing in chennai.
I have availed home loan a/c no – 49630229 on 06June2018 an amount of Rs.33, 09620/- for which I have been paying my emi of Rs.33, 074/- on 2nd of every month from My ICICI current account till date. Another loan as Insurance premium top up of Rs.90, 380/- for which I have been paying emi of Rs.986/- on 2nd of every month from same ICICI current account till date
I was offered from Bajaj Allianz Bank with low interest compare to SCB Bank, so I informed SCB Bank that iam willing ti transfer my loan from SCB to other bank and enquired the steps to proceeded further to close my loan account in SCB B and to get my original house documents. I got the PTQ mentioning an amount of Rs.26, 44, 024.40/- as my outstanding amount to be settled including interest of that month from SCB bank on 19 June 2018 . By 26/06/2018 I issued a cheque, cheque no:464701, amount – Rs.2644024/- through Bajaj Allianz bank as mentioned in the PTQ issued by SCB Bank and I was awaiting for my original documents to be received. Then, I was asked to pay an interest amount of Rs.25, 976/- from SCB bank, which I paid on 29/06/2018 through cheque, cheque no:-355090 and I was informed that I will receive my original documents within seven working days on realisation of of the cheques.
The said amount got cleared from my account and 15 days left but there was no response from SCB Bank, I contacted customer care and enquired about my status and I was shocked to hear that my loan is still active. I reached T.Nagar, Chennai SCB Branch to enquire, they told me to settle the other loan i.e, Insurance premium topup for which they will be sending the PTQ which will take another 15 days to receive, I was wondered and wrote a complaint on 10/07/2018 through email - customer.[protected]@sc.com that I have closed prime loan of Rs. 26, 44, 024.40 + Rs.25, 976/- but iam not getting my original house documents and to close the other loan will take another 15days which was informed to me after one month. After writing that complaint within two days i.e 12/07/2018 I received the PTQ mentioning Rs.74001.72/- for that loan. Since 14th & 15th was Saturday & Sunday, I given the cheque of Rs.74001.72, cheque no-355091 on 16/07/2018 and got a acknowledgement letter mentioning full closure and I was informed that within 7 working days I will get my original documents.The said amount got cleared from my account on 17/07/2018.
But as of now I haven’t received my original documents, when I checked with customer care, they are saying my loan is still active and when I enquired in T.Nagar SCB Bank, the bank official Mrs.Venesa told that they have received the fund, but why the loan is not closed they don’t know. She raised a complaint and told me that will revert back as early as possible. But two days left no response from their side, when I contacted customer the same your loan is still active, again I reached T.Nagar SCB Bank I enquired she is saying still she didn’t any revert back. And when I asked why is it so she is getting irritated and telling me that she is doing her job, what job it is, your responsible for a customer complaint and you are not proper solution and inspite of that you are getting irritated.
The other bank(Bajaj Allianz) is going on asking me the original which I couldn’t get from SCB Bank. Its been almost a month went and I have fully settled my total outstanding as mentioned in PTQ issued by you
Is this the way you treat the customer, Past one month I was tortured like anything because of SCB bank which created a serious issue on my health. I feel mentally tortured and I kindly request you to sort out this issue immediately as iam answerable to another bank.

Thanking you
manojkrishna
[protected]
5/2 Andavar Nagar 3rd street
kodambakkam
chennai-24