Standard Chartered Bank — unauthorised transaction and bill (kmm27633012v64216l0km and[protected]

Address:

Gautam Buddh Nagar, Uttar Pradesh

I got a sms on 8/4/2018 and a call from bank asking detail of transaction for rs.15085 and after my denial they said some invalid transaction is being observed against my card and they would block the card and will issue the new card.
Also the amount would get revered post investigation.

Post that i received an email on 25th april 2018, stating :
—
With regard to transaction valued for rs.9080.74:

We have received a direct credit of rs.8776.48 from the merchant agoda reservation on 09 april 2018 and the same has been credited to your card ending 4267. This credit is reflecting in your statement dated 10 april 2018.

Further, we have arranged to credit the difference in amount of rs.304.26 which is subjected to necessary checks and approvals.

With regard to transaction valued for rs.15708.11:

We acknowledge the receipt of the filled in dispute declaration form. We have forwarded the same to relevant unit for perusal and further investigations.
—
Further they shared the merchant details against transaction valued for rs.15708.11, which had proof as some thing was ordered from us and got delivered to jaipur using paypal.
Against which i have already confirmed bank that this order was not made by me or my family.
Also the delivery add was different and the delivery made was different, it was not delivered to add mentioned in the proof of document shared by bank.

I am still struggling on this and bank is charging daily interest which anyway would impact my cibil score.
Would be thankful if i could get some help in resolving this.