Star Health And Allied Insurance Complaints & Reviews

Dear Sir/Madam,

I am writing to bring to your attention an incident that occurred on August 2021 at Suyog Hospital, Nagpur. Santosh Chand, the Vigilance Officer of Star Health Insurance, came for an investigation of patient documents and created misbehavior with the front desk staff.

When our receptionist asked Santosh Chand to show his identity details, he created a nuisance and behaved in an unprofessional and aggressive manner. His behavior not only caused inconvenience to our staff but also caused distress to our patients who were present in the waiting area.He has filed wrong information at star insurance companty to affect the image of suyog hospital and unfortunately company has taken strong unethical decision to black list our hospital. We have recently faced black listing of our reputed institution by other private insurance companies due to this wrong reporting.Hence we have decided to expose this matter to bring your attention about the actual incidence happened in August 2021.

We understand that your company has strict policies against such behavior, and we believe that the actions of Santosh Chand were unacceptable and a violation of your company's standards. We kindly request that you investigate this incident and take appropriate action against Santosh Chand to ensure that such behavior does not occur in the future.

We would appreciate it if you could keep us informed of the outcome of your investigation and any steps taken to address this matter. We value our relationship with Star Health Insurance and hope that this incident does not affect our future interactions.

Thank you for your attention to this matter.

Regards
Dr Girish Motwani
MBBS, MS ORTHO -GOLD MEDALIST
FELLOWSHIP IN FOOT ANKLE ORTHOPEDICS ( CHICAGO, BIRMINGHAM)
Consultant Foot & Ankle orthopaedic surgeon
Director, Suyog hospital, Nagpur
Director, The foot and ankle orthocare, Nagpur
Executive committee member, IFAS
Joint secretary, Vidarbha orthopaedic society
+91 [protected]
gitz.[protected]@gmail.com
www.drgirishmotwani.com

Dear Sir,
My Agency Code (13 year old )From Star Health is BA[protected] have been deactivated in Feb-2023
You are requested to remove my Pan Look Up for star Health Only from IRDAI Pan Look Up Portal, so that i can Join Other Health Insurance Company .
it is urgent .
yem
Thanks,

The subject's claim was rejected by the Insurance company saying the Patient is normal and no admission was required. Whereas I have presented Doctor's (DR Kavitha P- Bangalore North Hospital) Justification letter, even after the Insurance company not willing to settle the claim (Fair enough).
The insurance company provided the senior doctor's number in the rejection letter to discuss the rejection @ Senior Doctor at ([protected]),...

Unable to renew via website or mobile app for past 3 days. 18 Apr 2023

Yesterday I bought a health plan from Star health insurance. My policy no. P/700019/01/2024/000563 in name of my mother Nirmala Devi. They told me terms and conditions differently but when I read the documents sent by them, the information is changed. Like I told them Pre-existing disease but in documents it is stated that no such information is declared. Now I feel that they try to trap me in their fraud. So due to trust issue I would like to get refund as per rules.

My uncle Ganesh K, 57 years old is a long time customer of Star Health Insurance. He had renewed the insurance for a period of 3 years in June 2022 and a standing instruction was provided to deduct from the credit card. 2 Payments were successful and without any information, the payments stopped going out. Mr Ganesh has his Glaucoma surgery scheduled and the insurance desk at the hospital informed that his policy is cancelled. This came as a shock to him as he was not prepared to pay for the operation. He was distressed and under lot of stress due to the same. His relatives stepped in and helped him with the money for the operation. This is highly unacceptable that without any reason or intimation, his policy was cancelled.

My policy number is [protected].
my policy has been cancelled by company. I was continuing my policy since 2020 . In 2023 i had to pay my premium in 4 installments. My due date for last emi payment was 26 march 2023 but i couldn't pay due to closing of financial year though i talked to an starhealth executive.. They told me that grace period is 30 days you can pay anytime. I told them to pay within 10 days.. No one intimated me...

My policy number is [protected].
My policy has been cancelled by company. I purchased a health insurance and continued since 2020. I was payning premium in 4 installments. I haf to pay last installement and due date for emi payment was 26 march 2023 but i couldn't pay due to closing of financial year though i talked to an starhealth executive.. They told me that grace period is 30 days you can pay anytime. No one intimated me that grace period is 7 days. Neither I get informed about 7 days grace period via written communication. After policy lapse they informed me about grace period. So how could I pay.
But still I tried to pay on 2 april 2023 but star power app was not working. Neither getting updated, so on next day I recieved a message of policy lapsed. This is not justified I am continuing my policy from last 3 years and paying premiums and installements on time. I payed around 1 lakh till dare. This was my last installement. Due to some technical and miss communication it was delayed. And now my policy lapsed. WHY?? The money I paid from so long went into Vain.
This is not acceptable.
Neither they are continuing my policy nor resolving my issue... We are middleclass people. Hardly manage money to pay... We try to save a single ruppee. And they wasted my around 1 lakh rs. And completed the waiting period also.
Please help. They are fraudulent

I have Star Health Insurance policy from 26-Dec-2016. In Feb 2023, my wife had undergone left ovarian cyst operation, the cost of operation and medical bills RS 45616.00 in non-network hospital of Star Health Insurance, same amount was applied for re-imbursement, only RS 31420.00 approved by them. They were telling so many reasons for RS 14196.00 rejected amount. Almost 30% of the amount was not approved by the medical team of Star Health Insurance. Raised grievance in Star Health Insurance, no helped, same comments from them.
I had paid insurance premium RS 116834.00 for last 7 years, if put it same amount in Fixed deposit, it may help better than Star Health Insurance.
Don’t go for Star Health Insurance, it is waste of money as well as they will not bother about insurer, their way of communication to the insurer also very poor.

मेरा नाम हितेश मनुभाई शाह
मेरा क्लेम नंबर - CIR/2023/171127/1217902 हे।

मेरा कलेम आपके डॉक्टर की पेनल ने रिजेक्ट किया हे। उन्होने ये कहकर मेरा कलेम रिजेक्ट किया हे की आपको ये तकलीफ ६ महीनों से हे। इस अनुसन्धान मे मुझे आपसे कुछ कहना हे।

मुझे तकरीबन ५ से ६ माह पहले थोड़ा ब्लीडिंग हुवा था। तभी मेने हमारे फेमिली डॉक्टर की दवाई लीथी उन्होंने बताया की शायद आपको कब्ज के कारण अंदर चिरे पड़ गये होगे और आपको ये ब्लीडिंग हो रहा होगा। उनकी २ दिन की दवाई लेनेके बाद मुझे एकदम आराम हो गया था। और उसके बाद मुझे कोई भी तकलीफ नहीं थी।

वापस मुझे ५ से ६ महीनों के बाद ब्लीडिंग की तकलीफ हुई। तभी फिरसे मे हमारे डॉक्टर के पास गया तभी उन्होंने जनरल सर्जन से सलाह लेने को कहा और कहा कि एक बार उन्हें दिखा दो। तभी मेने मलाड मे देवांगी हॉस्पिटल के डॉक्टर नीलेश दोषी को जाके दिखाया तभी उन्होंने मुझे पूछा की आपको ये तकलीफ कबसे हे तभी मेने बताया की मुझे ये तकलीफ लगभग ५ से ६ महीने पहले हुई थी। तब मेरे फैमिली डॉ की दवाई से ठीक हो गया था । उसके बाद मुजे कोई तकलीफ नही थी । अभी तीन चार दिन से ब्लीडिंग हो रहा है।

आपने कहा कि डॉक्टर ने लिखा है कि पेसेंट ने बताया कि उन्हें ५ से ६ महीने से ब्लीडिंग की तकलीफ है अगर इतने महीने से ब्लीडिंग की तकलीफ हो तो कोई आदमी रहे सकता है ? मेने डॉक्टर को बताया कि ५ से ६ महीने पहले ब्लीडिंग हुआ था तो उनोने पेपर में गलती से ये लिखा है कि मुझे ये तकलीफ ५ से ६ महीनों से हे। उनको समझने मे कुछ मिसअंडरस्टेडिंग हो गई। और उन्होने लेटर मे ये लिखदिया की मुझे ये तकलीफ ५ से ६ महीनों से हे।

मेरे कहने में ओर डॉक्टर के लिखने में मिस्टेक हुई है ।

उसकी वजे से आप मेरा क्लेम रिजेक्ट नही कर सकते।

इसमे हमारी कोई भी मिस्टेक नही है।

ओर देवांगी हॉस्पिटल में जाने के बाद ही मुजे पता चला कि ये तकलीफ है।

(1) अगर किसी को ५ से ६ महीने से ब्लीडिंग की तकलीफ हो तो वो आदमी सहेन नही कर सकता कमजोरी कितनी आयेगी उसे।

(2) में न्यू इंडिया इन्शुरन्स कंपनी में २००२ से लगातार प्रीमियम भर रहा हु। अगर मुजे ५ से ६ महीने से रेगुलर तकलीफ होती ओर मुजे पता होता कि मेरा ऑपरेशन करना पड़ेगा तो में आपकी कंपनी में मेरी पोलिसी पोर्ट क्यू कराता।

(3) ओर जभी मेने आपकी कंपनी में मेरी पोलिसी पोर्ट कराई तब तक मुजे ये पता भी नही था कि मेरा आपरेशन करना पड़ेगा।

जभी में देवांगी होस्पिटल में गया तभी मुजे बताया गया कि ऑपरेशन करना पड़ेगा। और रिपोर्ट निकाल ने को बोला।

(4) ओर कभी भी किसी को भी कोई भी तकलीफ होती है तो पहले फॅमिली डॉक्टर के पास जाता है ना कि हॉस्पिटल में सर्जन के पास ।

ओर २००२ से मैने मेरा आज तक कोई क्लेम नही लिया है।

ओर कोई फॅमिली डॉक्टर हम जो बतायेंगे वो सुनके दवाई देता है ।

ओर ये जो चेक करना है वो सरजन ही बता सकता है कि तुम्हें क्या तकलीफ है।

तो मेरा कहना ये हे की अगर मुझे ये पता होता की मुझे अगर इस तकलीफ के कारण कोई भी ऑपरेशन करवाना पड़ेगा।

तो मे मेरी पॉलिसी स्टार हेल्थ मे क्यो पोर्ट करता ? मे मेरी जो पॉलिसी चालू थी वोही चालू रखकर ऑपरेशन करवा लेता ना।

आपकी कपनी स्टार हेल्थ मे मेरी मेडिकलेम पॉलिसी पोर्ट करने से पेहले न्यू इंडिया मे मेरी मेडिकलेम पॉलिसी २००२ से आजतक बिना ब्रेक और बिना सिंगल कलेम के चालू थी।

आपका मेरा क्लेम रिजेक्ट करना बिल्कुल अयोग्य और गलत हे।

आपसे हमारी नर्म गुजारिश हे आप हमारा कलेम जल्द से जल्द सेटल करे। अगर आप जल्द से जल्द मेरा क्लेम सेटल नहीं करते हो तो मुझे मजबूरन कंज्यूमर कोर्ट मे जाना पड़ेगा।

इस से आगे कोईभी उनकी रनिंग पॉलिसी आपकी कपनी स्टार हेल्थ मे पोर्ट करने से पेहले १०० बार सोचेगा ।

एक आम आदमी मेडिकलेम पॉलिसी क्यो लेता हे ? इस तरह परेशानी जेलने के लिए। अगर मेडिकलेम लेकर भी अपने जेबसे पैसा खर्च करना हे तो मेडिकलेम पॉलिसी की क्या आवश्यकता हे ?

आप इस मेल का जल्द से जल्द जवाब देने की कृपा करे।

धन्यवाद।
हितेश मनुभाई शाह
९९२०० १०९४४
९३२२२ १०९४४

Respected Sir,
Myself Manish Kumar was agent with STAR HEALTH AND ALLIED INSURANCE CO.LTD in the year 15 Nov 2021 and I haven't done any business for that company and resigned from company to 10 Sep 2022. But my PAN number looked up in IRDA portal.
Now my PAN card is having been not removed from IRDA portal. Please remove my pan card from IRDA portal. My Agency Code - SHABA[protected] and My PAN No - AYRPK3437C

Thanks & regards,
Applicant Name - Manish Kumar,
Mobile No. - +91-[protected]
Insurer - STAR HEALTH AND ALLIED INSURANCE CO.LTD
Agency Code - SHABA[protected]
PAN No - AYRPK3437C

After paying the premium no receipt received yet.

Before that 19 reminder send but no single reply.

Tele executive making me fool even day.

Such a pathatic company.

Respected sir
I m bharti axa and star health insurance company advisor and I applied NOC latter last 1 year ago but till time company don't given me NOC latter. Recently I applying other company job and i'm selected but unfortunately company can't give me a offer latter because my pan number shows active advisor on irda portal and bharti axa and star health company don't given noc latter so I request sir please remove my pan number from irdai portal mansion all details

My Name:- jaykishan
Pan no:-AGGPN3691Q

Thanks & regarding

Jaykishan d nimbark
[protected]

My name is Ashim Das i have joined Star Health insurance company limited as an agent 2 years back. I haven't doing any business for that company. My license validity also expired. But my pan number looked up in irda portal.
PAN No -BNEPD2530A.
Applicant name- Ashim Das
Father name- Kartick Das.
Date of birth- 05 April 1985.
Type individual
Business information
Insurer name Star Health insurance...

On 24. Jan.2023; sent a mail to Star health team requesting that self would like to remove my mother from the Senior Citizen red carpet floater policy P/171112/01/2022/015203 of which Renewal due on 12. Mar.2023. The floater policy included my father and mother.
I observed during claim settlement for my father's treatment in 2022 that although the policy mentions 70% of medical expense will be borne by the Insurance company; I had...

My mother has been having chronic vomit issues because of some gastrointestinal issues and after multiple consultations, we decided to consult her at JP Hospital at Noida, where doctor has advised us to admit her after looking her condition.

We've Senior Citizen health insurance policy since 2017 and never claimed anything so this was our first experience, where it was very clear from the moment we requested pre auth that Star Health is not interested to approve the claim and finding reasons to reject. Below were the documents, which were requested -

We require the following documents / details also :
1.Submit duly filled pre-auth form with exact diagnosis ., estimation for further processing
2. As per submitted documents, patient has h/o RFA in 2015 - submit its first consultation papers, discharge summary, prior treatment
records (MANDATORY FOR FURTHER PROCESSING )

I didn't understand why some condition which was diagnosed in 2014 can be important in 2023 and basis of rejecting the claim.

Not only denial, Star has cancelled our policy saying that we didn't intimate her condition of 2014 so cancelling the policy -

"As per the documents received by us, it is observed that the insured patient has been suffering from PSVT which is prior to inception of
the first policy. Hence it is a pre existing disease. But the insured has failed to disclose this in the proposal form at the time of inception of
the first policy. This amounts to concealment of material facts."

My brother had faced the same challenge and his claim was rejected and decided to move away from Star health insurnace.

My recommendation to everyone who is looking for Health insurance not to subscribe any policies from this company as they are never going to approve your claim since they don't care about patients and family.

This is regarding Claim Intimation Number : CIR/2023/151132/1366074, Name of the insured-Patient : TEJAS BHAVNANI,
i have submitted all the necessary documents required to process the claim, still my claim is rejected, pls do needful & give me the amount of claim, please tell me the specific document if required from my side, thks

We had hospitalized our son for treatment of Dengue from period 23/08/22 to 26/08/22. After discharge we filed claim with the required documents. After doing many document requirements and providing those documents Star health company rejected claim no CIR/2023/151119/0717692 saying admission not required.
Can you please help me we are having challenging financial situation and depression in family as we had paid for insurance premium as well as bill amount 35459 (hospital bill) and policy amount of Rs 10389.

policy no: P/151119/01/2022/022363
This is really a big loss for us 35459+10389=45848.

It's more than enough now, please help me to get out of this chaos and fraudulent insurance company.

Dear sir,
I am SANTOSH MEHARE i want to deactivate my agent code from irda portal. Agent code is STAR HEALTH AND ALLIED INSURANCE - BA[protected] and my pan no is AJKPN1974A. Because i got LIFE INSURANCE FULL FOCUS
Please do the needful as earliest. Its urgent.

Thanks and regards
SANTOSH MEHARE
PAN NO. AJKPN1974A

I have paid the renewed policy money on 23 December but havent received the policy yet. Instead of multiple remiders and escalations, STAR fails to provide the policy. Request your help.

POLICY: P/231115/01/2022/023367