Star Health And Allied Insurance Complaints & Reviews

My name is Pratheesh and I am writing on behalf of my Father, Mr. KJ Thomas. I have Star Health's mediclaim called "senior citizens red carpet health insurance" for my Father since 3 years continuously. Three (3) months back, he had Knee replacement surgery. Before the date for surgery, we contacted the agent working in our branch who sold this insurance to us and he assured my dad's eligibility based on completing 2 years and also confirmed...

My mother in law has taken policy ( P/141124/01/2012/009576) from Star health insurance on Dec2011. 3 Months later ,When she visited the doctor for general check up as she is a diabetic , she undergone UG scan for abdomen and pelvis and it is found that there is “ ovarian dermoid cyst tumor ” with size 6.3X4.7X4.3 sze . Doctor suggeted the operation and she under went operation . Star health rejected...

HELLO EVERYBODY MY NAME IS INDERJIT SINGH BAL I TRY TO RENEW MY STAR HEALTH INSURANCE ONLINE ON 2ND JULY BUT DUE TO SOME TECHNICAL SNAG MY INSURANCE DON'T RENEW BUT STAR HELATH INSURANCE DEDUCTED AMOUNT FROM MY CREDIT CARD . WHEN I CALLING THEM THEY ARE SAYING EVERYTIME THEY ARE LOOKING INTO THIS MATTER & THEY WILL RENEW MY INSURANCE BUT NOTHING HAPPENING & MY LAST DATE OF RENEWAL IS 5TH OF JULY PLEASE TELL ME ANYBODY WHAT WILL...

I am Blessy Y M, living in Chennai. During vacation time, me and my family had gone to our native at Nagercoil. During that time my second daughter got high fever and admitted in Dr. Jayasekaren hospital on 01.01.25 and got discharged on 03.01.25.

We already had taken Star health Insurence for our family from October 2024 onwards. But during claim process they rejected our claim since we are paying the amount on EMI basis.

During claim they told we have to pay the full EMI (Rs. 51000) to get the claim. So we didnot furthur move on to claim.

Now the next EMI falls on february andso we got a call from Star health person. Then i told all the details to him and the person named Yogeshwaran from Star Health Madurai Branch told, if you pay the due, then you can get your claim amount.

Today (19/03.25) morning they have taken the EMI amount (4500 rs) from my account as auto debit and now they are telling you might have applied for claim within 45 days from discharge. So we cannont apply for claim now. I was stressed because of their reply.

MY Policy no. P/211213/2024/000110. MY Claim no.. CIR/2025/211213/0087992 DATE 29/04/2024. Company required many time papes. I Submitted many time.But the company no response to me. Please help me [protected] [protected]@yahoo.com

I am writing this regarding reimbursement of my pateint OPD consultation and medicine expenses...I had tried talking with the star health agent but they are not responding and making the procedure late day by day...I am done with the star health...they didn't offer me any solution of this..I had submitted the documents on time to the agent but they are very careless and are not hepful, because of this my claim I ls pending nd I am suffering this loss.. kindly help me ...
Ajai Kumar Jaiswal
Police no.- [protected]
Family health optima insurance plan

Please remove the PAN NO. BASPM5730Q from the PAN lookup. I have resigned from Star Health still it is still showing kindly remove the pan no. on a priority basis.

CIR/2025/161130/0482354, Claim number, we had admitted the patient dates july 5th 2024. We applied for cashless and it was been rejected saying the need further investigation. Further to the calls with them the reason given by them was illogical and baseless.

Same happened last year too we applied for reimbursement too and the say we can approve as this problem is since years. How can a cardiac arrest be an issue since years.

Res Sir,

This is Inform you that I am submitting the Reimbursement of my child in this time i am also inform that Star Health And Allied Insurance Claim No. CIR/2024/613011/1731057 . After discharge my son i am sending total bills and care certificate.
But the Senior Medical panel to be Reject my claim due to patient is stable condition. How to i know he stable or not Doctor told me he need admit so i can admitted in the hospital. I request to you release my payment as soon as possible

Regards,

A Sai Pavan Kumar
[protected]

My claim for the bill submitted thro' Apollo Hospital for a treatment for Rs.90, 135 was partially approved without a proper reason and not as per the promises made during purchase of the policy. Company cheated us by collecting the premium assuring 100% coverage with cashless claims, but paid only 60% of the bill amount. this is absolute cheating case by the company as well as the agents selling the policies by collecting the hefty premium by false promises.
Policy no. [protected]
Claim No. 042477
Bill amount: Rs.90, 135
approved: Rs.52, 000

Dear Sir,
With due hunour my humble request to you as a senior citizen for cordial & active cooperation against fraudulent activities of the foresaid company. I was hospitalised for fistulotomy operation as per advice of my treating Doctor with 48 hrs prior intimation to the company as per their rules.
After discharge on 06/03/24 all the required documents were submitted on 15/03/24.As per their estimation on basis of documents the claimed amount was Rs68576 they intimated me but they reimbursed me only Rs 33361 against Rs 68576 on 18/04/24. They discarded surgeon charge, O.T charge, investigation charge, medicine charge within hospital. I complained against misjudgement for reimbursed amount to the company on 20/04/24 but no response received from their end and then to Grievance Redressal officer of the company, to Office of the insurance ombudsman, kolkata on 30/05/24 but no action taken till the date.

You please pursue their secret policy which they do not disclose the customers like us & kindly take active steps by which I could get my legal claim.

Dated, Burdwan-18/06/24 With Regards
Mr.Bipad Taran Das
Claim No-CIR/2024/191123/1675933

From
Amol Gavali
Ghatshiras Pathardi Ahmednagar District 414106
Mobile [protected]

Policy Number P/151114/01/2021/057533

Respected Shri V Jagannathan Sir & And Higher Authorities of Star Health Insurance

My Name is Amol Gavali I am from Pathardi Ahmednagar District of Maharashtra...I have taken policy from Star Health of 4 person of my Family

The sum assured was told to me Rs 3 lakh and I have immediately taken the India Best Policy Company Star Health Insurance... Because I have also heard the Claim Settlement is in High from Star Health Insurance...I have recommended many People and my friend Circle to open Star health insurance company policy...

I am not any agent at that time I like service that's why I have recommended everyone ...but the tragedy happened to wife Priyanka Amol Gavali and I have paid all the money and still I am begging Help to Star Health Insurance for Reimbursement

Uptill now I have not received my money policy Claim rs Rs 153000 from Star Health Insurance

It is humble request to you sir and higher authorities of Star Health Insurance Company Please do the needful and please help me for my money for Reimbursement which I am begging from many times

Please do the needful I am not getting any help from 3 years

I am providing my Policy and all the bill to higher authorities of Star Health Insurance Company

Please help me I am frustrated paying the interest to my borrower because that time I was have policy that's we have taken bug step to survive my wife life because we taught Star Health Insurance is with us unfortunately we have to beg our own money which we was assured to get

Thanking you Sir
Amol Gavali
[protected]

Claim intimation number: CIR/2024/161135/1480445

Name of the Insured Patient: Vineet Bansal
Age/ Gender: 55 years 8 months / Male
Product Name: Family Health Optima Insurance Plan
Policy Number: P/161135/01/2023/003579
Policy Period: 28-Feb-23 to 27-Feb-24
Diagnosis: CAD
Date of Admission: 22-Jan-24
Name of the Hospital and Location Medanta The Medcity -Unit of Global Health Ltd. - GURGAON • 122001

The insurer denied claim sighting the below:
It is observed from the medical records submitted during cashless processing that the insured patient has undergone surgery 12 years back. Hence, we requested the insured to furnish the past investigation reports and complete treatment records. We note that you have not furnished the required documents and details. In the absence of the above ocuments/details, we are not able to further process your claim.

Unquote
I have not gone through any surgery in the past before the one done at Medanata in Jan 2024. I have requested Star Health to provide the details of their investigation however the claim is denied.
How do I submit a report of surgery from 12 years before when I have never been operated prior to Jan 2024.

I am Thirunavukkarasu M, have an agent in Start health, Max life, TATA AIG my pan no is DDAPM7961R.

I say that have an offer for anther insurance company, so kindly cancel my license from IRDA portal. For your reference attached the attachment

This Complaint Against everyone in Start health insurance team Madhya Pradesh. This is regarding very serious concerns and very bad experience from start health insurance teams below are my issues which I am facing from last 5 months. I hope I will get positive response and early resolution.

Policy Number: Health Insurance Policy - [protected]

Patient Name: Mr. Govardhan Agarwal

Surgery: Angioplasty

Claim Amount: 2600000/-

Claim Intimation Date: 29-July 2023

Claim Submission Date: 10-Aug-2023

I am Manish Agarwal and regular customer for Star health Insurance team and giving the installment many years and now when time to use the health insurance your team had given me very bad experience due that my all-family mental condition is damages due to the fund issues in treatment of patient.

My father Mr. Govardhan Prasad Agarwal got heart attack on 27-July-2023 immediately we have admitted in Pukhratan Hospital Neemuch where we did the ECG and blood test and found positive. And same day we have intimated to insurance team claim intimation number is CIR/2024/201118/055386. Doctor Ashok Jain has referred us in Neemuch Heart care hospital. On 29-July-2023 we have again admitted in Neemuch heart care hospital where we did the Angiography and found two blockages in heart and decide to go for Angioplasty at Neemuch hear care hospital. Again, we intimated to Start health insurance team and received claim intimation number is CIR/2024/201118/0557563. Attached is the screen shot of message for your information please.

We got discharge on 31-July-2023 with all medical documents and prescription and again we have informed to start health insurance team they suggested to prepare a claim health form and submit at earliest. We prepared completed documents and submitted in next 10 days to local agent Mrs. Rachna Garg. From that time, I am continue flowing up from Customer care, Mr. Naresh Pratap Singh, Mr. Hemanth Ranka and local agent also, but no one is giving me a proper response. Till today 5 months completed but we are still struggling for our amount.

On how much difficult we have paid amount of 2600000/- for Angioplasty, medicines, and pathologies. I had taken amount form market on interest still I am paying interest. Got mental pressure for me and my family to paying back the amount. Every month I am giving the interest of 5000/- Rs which almost again 25000/- till now. Daily 3-4 times I tried to call to customer care bot no once is seriously and also not listening my problem and not getting proper response from any one which shows a very bad experience from complete star health team including their private agent available in Neemuch.

On an emergency I have admitted my wife in hospital on 12.02.2024. Due to non availability of Star health ID card, I am unable to avail cashless treatment at City Hospital, Kakinada, which is network hospital for Star Health. I have shown the soft copy of policy, which is active, the name of wife in policy document to the person dealing with health insurance admissions in City hospital, Kakinada, but he refused to accept cashless treatment. She is hospitalized for more than 24 hours. Though I have an active health insurance policy, I have to pay hospital bill above Rs.9000/- .
I am a customer for Star Health for more than a decade. But, now for using in emergency situation, the Star Health Insurance policy has not served the purpose. Of course, present scene, it is around Rs.10, 000/-.
But, in case of emergency and and I have to met expenses on high side, the health insurance is use less. I can not rely on Star Health. Then, it is useless to continue the health insurance policy with star health. Since then, I have raised several grievances with ticket numbers #10445565, #10403202
Under the above circumstances, it is requested that, as the policy renewed in one month back, and more than 10 months to go, please cancel the useless policy and refund the premium immediately.

I am posting this grievance in social media and consumer forums also. An early action is solicited.

Today's grievance ticket number 10546534

I need NOC

This is Anita Ghai.My agency code is SHABA[protected].please de link my pan from my code .As I do not want to continue it further.Because Star Health officials are doing Fraud in connivance with my son Amit Ghai, Ujjivan Bank and others.They are siphoning off my commission to the fraudulent accounts which does not belong to me .
So please de link my pan from my agency code
Thanks

I Deepak Narang, my policy number is P/211215/01/2023/007458, customer ID is[protected] to[protected] . i have a family of 4 members these are our customer ID's. All o[censored]s are users of your policy, one of the ID i.e[protected] has a typographical error. the original name is "Ujjwal Narang" but is printed as "Vijwal Nagang".My son Ujjwal narang suffering with dengue from 18th August 2023 i took him to hospital on 21st August 2023 at 22:20 they admitted my son at hospital in emergency ward then we were asked do formalities and get his blood tested, as test results showed he was down at WBC's (24000) {shows reports} then they asked we have to him admitted there only and go for further treatment, we showed them your policy cards but as name didn't match with adhaar card, they refused to give cashless authority and asked to deposit cash on the moment so that they could start treatment. On 22nd August 2023 at 2:00 he had cell transfusion. the same morning at 10 o' clock i called my agent Mr. Rajeev Kapoor and his D.O Mr. Yogesh Grover and told him about this problem, he asked me to pay the bills and made sure that he will mail to the company executives on the same day so that we can get this issue resolved and get this amount refunded. On 23rd August 2023 at 18:03 he was discharged and reached home, and went to a local lab for test again to check amount of increased platelets which were around 1.25 lacs. After 2-3 days i again called my agent to get inquired about our refund nut he was busy with some other case and asked for details (bills and documents) but our case was rejected for being late for applying for the refund. i tried emailing and contacting you but no issues were resolved. i am your member since 2018, please solve this issue as soon as possible and clear the refunds of mine.i would be thankful to you for this.

Sir/Mam,

My name is J R KANNAN, I had joined STAR HEALTH AND ALLIED INSURANCE & LIC of India in 01 April 2015 code has been terminated due to non fulfilment of minimum business guarantee many time requested them to provide NOC. But they were not given a solution for the same.
And
I have not done any business with LIC INDIA Kindly remove my PAN number in IRDA portal details given below.

Name : J R KANNAN
PAN No: ATLPK2779C
Agent Code: BA[protected]
Insurance Co Name: Star Health And Allied Insurance

Name: J R Kannan
PAN No: ATLPK2779C
Agent code: LIC0322071X
Insurance Co Name: LIC OF INDIA

Thanking You
KANNAN J R