[Resolved]  State Bank of India — 13,499 rupee deducted even after transaction failed and didn't get it back in account.

Address:

Jaipur, Rajasthan, 302016

Sir
I made a payment of 13, 499 to amazon and the transection got failed and my account got deducted with the same money and didn't got that money back i complaint several times to your given complaint no but they close the complain saying my acc or my branch account had been credited by this amount on 15.9.16 as this was the date on which i made payment and till now my account has not been credited nor my branch account my transaction id is GU[protected] please help me with this as no branch and customer care people are solving my problem.
Name -Adil khan
Mobile no -[protected].