State Bank Of India — Atm transaction fraud

Dear sir We want to inform you about the atm transaction fraud happened with us. As Our bank base branch is dhanpuri I did the transactions from Atm machine inside the bank branch sbi dehri (bihar)on 23 may 2014.I was trying to withdraw 20, 000 but didnt recieve that money nor the receipt of that transaction and message on mobile. But after querying the bank statement later we found that 40000 has been deducted .we contacted bank branch.Their manager was on leave and no one was ready to listen us.After insisting to listen they asked us to approach chairman of sbi. we complained to sbi customer care they asked us to wait for 7 days but still we didnt get the money. So we tried registering Fir in police but till today they have not registered the case. We know that you care for your customer and i am hoping to get our money back. Complaint no. registered with customer care AT[protected] They closed the case without taking any case As we got the closure message of case and their executive told that case has been closed without taking any action Yours faithfully Ram saneh singh