State Bank Of India — balance Rs.4000/- i have not received in my account from the bank till date

Address:

Bangalore, Karnataka

DEAR SIR / Madam, I HANUMANTAPPA.P having Savings Bank Account No.[protected]. in State bank of india, HAL branch, HAL bangalore.560017. TXN No.5076 on 10/01/2015 saturday.i requested Rs.20000/- for with drawing in ATM machine. the machine despatched 14000/- and again after few seconds machine has given 2000/-. after this the machine gets locked and red indication light at left side of the machine is automatically switched on. i have got total amount is Rs.14000+2000=Rs.16000/- only. balance Rs.4000/- i have not received in my account from the bank till date. after this we asked the nearby Bank security and Bank manager. they told that you give complaint letter to us on monday. and you will get your Rs.4000/-back. we given the letter and called to customer care also so many times. they have sent me a letter saying that you have withdrawn Rs.20000/-. if i ask to branch manager he is telling that, there is no any relation between ATM machines and me and you ask customer care only. we requested customer care that to check the amount loaded the left out balance int the machine. i have totally disappointed in this regard. i am working in nightshifts in a company, i had wasted the precious time for calling customer care daily and going to branch and asking to branch manager. please help me and please do the needful to give back my hard earned money of Rs.4000/-please. my suggestion is please check CCTV footage. and the money loaded before in the machine and the balance leftout in the machine. Compalaint booked at customer care ticket no. AT[protected] Consumer court complaint no. 570283. mobile no. thanking you.