State Bank Of India — delay in release of gold loan - reg

Address:

Alappuzha, Kerala

SB Account No.[protected] My gold loan AGL/9/418 on SBI NH-Branch due on 6.11.2014. Bank not intimated me in time. But in the mean time bank intimated me on 7.11.2014 that the interest rate has increased to 12% w.e f 6.11.2014. This message itself gives a clear picture abuot lack of service to customers I had approached to the bank on 20.11.2014 for releasing the gold, the staff Mrs. Syamala K B, Accountant told me that the staff concerned Smt. Theressiamma P Joseph Spl.Assistent is on leave so come tomorrow. This cause unnecessary delay for release of gold. who is responsible for the extra expense incurred as interest. Customers, we people need good service from your bank and good response from your staff also. If some of your staff has not accrued that, please give me how to contact with people and good communication also. Expecting reply in this matter. Viswanadhan Achary R, Cell No.[protected] Email.[protected]@gmail.com