State Bank of India — not considering my plea mental torture

Address:

Raipur, Chhattisgarh, 492001

With all due respect, i took midterm education loan in dec2018 of rs 203000 my education completed in 2011 july. My father started depositing rs1000 every month from jan2009. I was trying for govt jobs n i failed, my father had an accident and was paralysed and was completely dependent. My father passed away in aug2016 and i got a notice from bank in sep2016 that my loan has became npa. I have been doing rounds of bank since then.

I requested the bank for settlement n racpc sir in regional office told me to write and application and i did n submitted, i have been in touch with him.in dec2017 he asked me to come to lok adalat and their loan was settleted to rs117000 to b paid till end of march, but my mother was not well n got to know she has systalic dysfunction (Heart failure).

I went to regional office but they said their is no settlement scheme right now i went to nearest branch from where i took loan and i request to give me some time to deposite and the branch manager spoke to someone and asked me to write a frsh application and i submitted it, he said my one time settlemt plea has been accepted with a condition to deposite rs50, 000 now and my mother deposited rs50, 000. I was told to deposite rest rs67000 till july 11 which i did after depositing branch manager told me to come after 2weeks for noc but now even after a mnth he is not giving any satisfactory reply. He asked me to go to regional off when i went their they said no plea for ots came to us. I asked nearest branch manager n he started misbehaving and yelling on me and my mother. When i went to speak to main manager for my branch she said he is human and whtever happend is an human error. Now he is asking my mum to deposite rs25000 more for settlement.
My family has been a loyal client to the branch since i the branch was opened, i didnt expected this, i asked the branch manager for written ots when i was depositing rs50, 000 he said i m their no need to worry. I dnt know what to do. I m unemployed and my mother has heart problem sir. I dont want ant fights or anything n settle this matter as clamly as i can. I dont know what to do anymore.
Plz help

New shanti nagar branch, raipur (Chattisgarh)