State Bank of India — not got atm card

sir, i have applied for new account in the month of february and i have wait for 15 days and after 15 days when i have not got atm card than i call on toll free no. [protected]. and they said to me that your atm has been dispatched and they provide me the speed post tracker no. EK[protected]IN and when i am checking this online than it is showing that consignment not found and after waiting for some days i call them back to register my complaint they said that there ism technical mistake so we are unable to register your complaint. they said to me this several times. and now today i call again and they said that the information which is displaying on system that we are telling you. so sir please provide me the suggestion.