State Bank of India — Pathetic customer service.10% CashBack not yet credited. Almost 3 months now.

Haven’t received cash back from SBI. The offer was given from SnapDeal and after calling the SnapDeal customer care I was told I need to get in touch with the SBI customer care. And they can’t do anything. Already have complaint twice with SBI customer care. The Cash Back should have taken place by 31st of Jan 2015. The complaint is still in progress and has crossed the limit of days taken for resolving the complaint. Till now have complained thrice with the SBI customer care, called customer care 5 times at least and visited the home branch twice as suggested by the customer care executive saying the complaint has been resolved and transfer has been made. Also when asked Customer care executive how am I supposed to check the status of my complaint as they have lodged in for me they reply saying I have to call back the customer care number itself and that there is no other way. Which is utter rubbish, one can easily check the status via SBI’s complaint portal itself. All that is required is the complaint number which is sent as SMS on your mobile when complaint is lodged. And there is absolutely no need to call back the customer care and waste minimum 15-20 minutes for the executive to come on call. Although after visiting the branch the first time, the lady noted down the bank account number and said she will call back. But obviously did not get a call and so again I visited the bank. This time they bluntly refused to attain to what I have to say and said they have nothing to do with cash back offers and that, they do not deal with it and that I have to again lodge a complaint with the customer care. I did that too and the same response was sent to me that merchant has successfully transferred please visit the home branch for details. So this time I again went to the branch and showed the SMS received and as always they were clueless and asked me to submit a written application as I don’t need to wait there. Till now there is no response whatsoever from Customer Care / SBI Branch. Do not buy using the SBI cash back offer as they do not pay the cash back and do not attend to your complaints too. And SnapDeal should take care of this as we buy from their website and they are promoting the cash back offer. Complaint Details: Complaint No 1: OP[protected] The Customer care executive lodged complaint in wrong category. Complaint No 2: PG[protected] Complaint No 3: PG[protected] I am not sure whether complaining here would work or no. Just trying my luck.