State Bank Of India — payment not received

Address:

Kolkata, West Bengal, 700007

I am holding a savings bank account in indian overseas bank at posta branch. My account no is [protected] in the name bharat prasad. On 16.10.2017 at 13.21 pm through sbi atm facility at rafiganj i have withdrawn a sum of rs.5000. The amount got debited from my account but the amount not received by me. The txn no. Response code& ref no is above mentioned. Hence i rose a complain in concern branch on 25.10.2017 regarding this issue of the above complain & my complain no. Is[protected]. Till this time the amount of rs.5000/- not re-credited to my sb account. My complaint was not resolve by bank as well as they send a message “your complaint no.:[protected] is closed”. I am hopeless and request you kindly take the necessary steps by which i can get my amount as much possible.