State Bank Of India — Pension pending due to saving account

Address:

Mohali, Punjab

Dear Sir, My mother is a permanent resident of Himachal Pradesh. We have also a home at Mohali. I reside in Mohali. My father had died two months back and he had a pension account in SBI(one of the branch at Chandigarh). I gave them the application to stop the pension of my father with death certificate and requested them to fulfill the requirements for family pension to my mother. Now the pension has stopped. They said open a new account of your mother with branch. My mother has all the proofs like PAN Card, Voter Card and Adhaar Card of Himachal Pradesh Adress. They refused to open a account saying that they need local address proof. Also she has a saving account of SBI at himachal pradesh. Please advise me what to do. The pension case is pending due to saving account with that particular branch. Moreover I have all the proofs of mine of my Mohali home. Thanking you. Urgently awaiting reply from your end. Yours sincerely, Naresh Kumar Mobile : [protected]