State Bank of India — refund not received in the bank account

Address:

Agra, Uttar Pradesh

As refund from swiggy of 146 done on 18dec 2019 but didn’t received till now as of 2 jan 2020 the bank is not providing any info regarding this, swiggy has provided me with utr number also[protected] but still bank is not providing any appropriate answer.Bank customer care was very useless.They only use to say that contact swiggy but swiggy has already done their work why would I contact them now, the bank customer care didn’t knew anything they even can’t tell me the status of a refund when I am providing them with the number also.They day visit home branch, do everybody in the world visits home branch for this sort of work why is the customer care is present? So unhelpful.