State Bank Of India — Request to resolve fraudulent withdrawal from my SBI Account

Address:

Bangalore, Karnataka

Ref: Kiron/SBI/ATM Fraud/01 Date: 08/03/2015 To: The Officer, Customer Service, State Bank of India, Bangalore, Karnataka. Sub: Request to resolve fraudent withdrawal from my SBI Account. Dear Sir, I am a savings account holder in your esteemed bank in Vijayanagar Branch (SBIN0007985). My savings account number is [protected] with a valid debit card. Name: Kiron Ghorpade V (39, 7th A-Cross, 4th Main, RPC Layout, Vijayanagar 2nd Stage, Bangalore) Father’s Name: R Venkoba Rao (late) SBI Branch: Vijayanagar (7985) Account: Savings -[protected] I would like to bring the following incidents to your notice. 1. Date: 04/02/2015; Time: 7.40pm (approx); Rs1000 ATM withdrawal by Self at State bank ATM in Vijayanagar. 2. Date:04/02/2015; Time: from 11.06pm to 11.09pm; Received 4 SMS that Rs.35, 000/- has been withdrawn from my account at IOB ATM (IOBD6405). 3. Date: 05/02/2015; Time: from 12.10am to 12.11am; Received 2 SMS that Rs.11, 000/- has been withdrawn from my account at CAN ATM[protected]. After the 1st withdrawal by myself, I returned home with my card with me & pin in my memory. I have never given the card or disclosed the pin to anyone including my family members in the past or in the present. Also I am using debit cards from past 18 years without any problem. With the above 2nd & 3rd withdrawals my money of Rs.46, 000/- was fraudently drawn by some unknown in an unknown place without my card & pin. Later I opened my net-banking screen & was shocked to find out that the amount was withdrawn in GOA state. It was really shocking that this has occurred with my card & pin with me & me being in Bangalore at 7.40pm. The money was for treatment of my aged mother. I did not know what to do. On 5/02/2015, I called the online number with my mobile & lodge a complaint formally. I received few ticket numbers like AT[protected], AT[protected], AT[protected] & AT[protected] at 9.55am as SMS on my mobile. Later I went to my SBI branch & submitted a written complaint at 10:43am to the Bank Manager who received it & also suggested to lodge a police complaint. The police complaint was lodged at Vijayanagar Police station. The acknowledgement was issued by the police & copy of same was submitted to the Bank Manager on the same day. Also I blocked my debit card after suggestion from the bank manager. From that day I am following with the bank manager regularly by me or by my wife on an alternate day. Till now the issue has not been resolved & the money has not been credited to my account. Also we have not received any information about the video footage from the ATMs. Copies of all the details are attached herewith for your kind reference. Request you to do the needful & resolve the issue & credit the amount to my account at the earliest. Thanking You Yours Faithfully Sd/- (Kiron Ghorpade V) Cc: