State Bank Of India [SBI] — Activities of Hackers with SBI accounts of Railway Employees

Address:

Dharwad, Karnataka, 580020

I am working as Head Typist, DRM/O/Genl.Branch, Hubli. I am having SB Account in SBI, Keshwapur Main Branch, Hubli through which I am drawing salary from 1996 onwards. On 3rd Oct’2015, when I could not get Rs.6000/- cash from Karnataka Bank ATM due to server problem, after 20 min again I tried to draw Rs.6000/- which was dispensed. When I checked my account through internet I found that Rs.12, 000/- was debited from my account. I lodged a written complaint on the SBI prescribed format with above branch on 7th Oct’2015. Till 15th Oct’2015, my complaint was not resolved. On 15th Oct’2015, at 12.30 hours which I enquired about the same, the SBI Complaint Dealer told that my complaint is with the Branch Manager and it would be resolved in the evening or tomorrow. On the same day at 06.00 pm, I received a phone call from one Mr.Om Prakash Agarwal, who introduced himself as SBI Manager, M C Branch, Gandhinagar, Bangalore and also gave me the Bank code. Further, he conveyed all the details which I had written in the Complaint form, like Name, Address, Cell No., A/C No., ATM Card No, my complaint details also the Complaint Ticket No.and asked me to confirm the same. As the details he conveyed were correct, I believed that he is an authorized person from SBI. Also, as the above SBI Complaint Dealer had told me that the complaint would be resolved in the evening or next day, I believed it is related to my complaint itself. He asked me to read the SMS which I would receive very soon. As I read the SMS which contained OTP No., I found that my account was being debited to the tune of Rs.49, 496/- within 10 minutes. Sir, I humbly request your goodself to kindly initiate appropriate action in the matter Regards Umesh Bhat [protected]