State Bank Of India [SBI] — amazon refund not received yet

Address:

176216

To,
The chief branch manager
State bank of india
Dharamshala branch (Branch code 634)

Subject: charge dispute "refund never processed"

Dear sir

A refund of 549 rupees was successfully processed on 14 december, 2019 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund yet.

I have called the state bank of india customer service with all the details many times including the unique refund reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the issue, refund reference number is "[protected]" locate the pending refund and follow the path back to amazon's payment process to locate the refund.