State Bank Of India [SBI] — amount debited two times by atm machine

Address:

New Delhi, Delhi, 110032

Sub:- On 07.05.18, amount drawn Rs.2000/-thru ATM by single transaction only but debited TWO times by ATM TXN no. 2553 dated 07.05.18 & 2890 dated 07.05.18 by bank.

My S/B a/c no.[protected] in State bank of India, Bhikaij Cama Place, New Delhi (Home branch)
On 08.05.18 complaint lodged to SBI in reply of SMS received from SBI (CMS) vide complaint no.[protected] dt. 08.05.2018 .
On 14.05.18 a written complaint also given to my home branch (SBI, Bhikaji cama Place, New Delhi)). I contact to branch 5-6 times requesting to give credit in my account which is wrongly debited by your ATM Machine but no proper reply given till 27.06.18(in 51 days) by service manager.
On 22.05.18 on line complaint sent to SBI vide complaint no.AT[protected] dated 22.05.18.
On 27.06.18 again lodged a complaint thru my home branch vide complaint no. [protected] dated 27.06.18.Bank has given reply saying that your claim is rejected due to transaction successful but nothing mentioned against which txn. no. because bank has debited two times by txn. no. 2553 & 2890 dated 07.05.18 only thru SMS.
In this way, bank has not given neither given any satisfactory reply nor credit in my account till 07.07.18.
Please look into this matter& reply thru my E- mail ID [protected]@rediffmail.com only.
Regards
Suresh Chand Agarwal
Mobile no. [protected]