State Bank Of India [SBI] — Amount got deducted but didn't get from atm machine

Address:

400708

Hello sir//madam,


When my dad was on nation duty, he has the sbi account at :

State bank of india - gtc varanasi is located at uttar pradesh state, varanasi district, varanasi city and the bank branch's address is [39, gorkha training centre, varanasi, u.P., pin 221002.


Provided account details below :


Account number : [protected]
Account holder name : harka bahadur chhetri
Branch code : 008072.

He did the transaction on 29th february 2016 at nepal sbi atm (Pokhara), the atm machine provided a sound after while he only received the receipt in which amount was deducted.

The txn no of that transaction is : 6478
Amount was :10000

I tried several time to register online complain but they are unable to see the transaction happen on 29th february, so they can't register the online complain.

I have call to sbi branch contact number, but always goes unanswerable.

Hope you understand the condition and let me know any conclusion for this.


Eagerly waiting for your reply.


Thanks and regards,

Dil bahadur chhetri